Software Development Technical Support

Mamadou C. Bah

Governors Apartments, Pittsburgh PA

412-***-**** ***********@*****.***

Professional Summary

Meticulous and diligent Customer Support Associate actively seeking opportunities in IT role or related position with transferable experience in providing technical support, assisting customers, and performing troubleshooting by diagnosing issues & implementing solutions. Skilled at recording problems, conducting client follow-ups, and providing accurate information.

Core Competencies

Technical support, Customer Service, Issue Troubleshooting, Diagnostic Testing, Problem Solving

Technical Skills

Java, Microsoft Office Suite, Visual Studio, Android Studio Electric Eel, MySQL Workbench 8.0, Visual Basic

Language Skills

English (Fluent), French (Fluent), Fulani (Fluent), Spanish (Proficient), Arabic (Proficient),

Education

Education Note June 2021 – December 2023

Dedicated this time to focused coursework at CCAC, enriching skills and expanding knowledge in Software Development. This academic focus contributed to enhancing my personal and professional capabilities for future endeavors.

Associate degree in Software Development, Community College of Allegheny County, USA December 2023

Certificate in Human Resources Management, American University of Cairo, Egypt May 2018

Bachelor’s in Business Administration, University of General Lansana Conte, Guinea

Professional Experience

Global Wordsmiths, Pittsburgh - United States

Contractual Interpreter, March 2023 – Present

Facilitated effective communication by interpreting spoken or signed messages between French/Fulani to English, ensuring accuracy and clarity for parties without a common language.

Enhanced understanding of cultural nuances by helping clients in bridging cultural gaps, guaranteeing accurate conveyance of intended meaning within the cultural context.

Performed consecutive and simultaneous interpretation by translating content after the speaker finished a segment, ensuring accuracy and timely delivery.

Cardworks Servicing LLC, Pittsburgh - United States

Customer Support Associate, May 2019 – December 2023

Resolved issues by assessing situations and diagnosing problems, achieving targeted customer satisfaction.

Provided excellent customer service by assisting clients and managing queries, significantly improving client experience.

Advised cardholders of billing matters by interacting professionally and consistently providing accurate information, contributing to overall positive client experience.

Facilitated problem resolution by ensuring issues were addressed efficiently and in alignment with established guidelines, contributing to positive customer relations.

Xceed/Videotron Cairo, Egypt

Call Center Representative, October 2015 – December 2018

Managed customer issues by skillfully assessing situations, diagnosing problems, and implementing effective solutions, delivering high-quality service.

Addressed customer inquiries by providing accurate information and achieving a remarkable 92% positive monthly customer surveys, resulting in high customer satisfaction.

Provided additional customer needs by identifying, meeting customer needs, and increasing sales with monthly average of 25 sales, resulting a positive impact on average sales performance.

Weltare Transfer, Conakry - Guinea

Administrative Assistant, 2013 – 2015

Performed receptionist responsibilities by welcoming customers and managing emails and phone calls, improving customer relations and a well-organized front desk.

Managed client documents by controlling, recording, and archiving over both digital and physical customer records, ensuring systematic organization of essential documents.

Improved customer support by actively seeking feedback and diligently following up on client files, resulting in heightened customer satisfaction levels.

Developed comprehensive spreadsheets and presentations for team meetings and executive keynotes, creating visual representations that highlighted successes and provide actionable insights to drive informed decision-making.

Authorization Fully authorized to work in the United States of America and do not need any type of sponsorship.

References Available upon request.

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