MIA DUDLEY

DeSoto, TX *****

ad3fgm@r.postjobfree.com

+1-469-***-****

Work Experience

Appointment Setter

Expo Home Improvement - Farmers Branch, TX

July 2023 to January 2024

• Schedule free consultations between the prospective clients and a Sales Representatives

• Maintaining a minimum of 500 outbound calls per day to possible clients.

• Answer inbound calls

• Proficient use of Microsoft Word & Microsoft Excel

• Meeting daily, weekly, and monthly key performance indicators.

• Follow a provided script for inbound and outbound calls.

• Being able to recognize, document, and alert the management team of trends in customer calls.

• Cross market home improvement products & services.

• Other miscellaneous duties as assigned.

To-Go Server

Pappadeaux Seafood Kitchen - Arlington, TX

March 2023 to July 2023

• The ability to be a positive and friendly team player.

• Providing superior service to our guests.

• Fulfilling and exceeding our guest expectations.

• Providing friendly and attentive service.

• Knowledge of the food menu in order to make menu recommendations.

• Anticipating the needs and provide a dining experience that will encourage guests to dine with Pappadeaux.

Customer Service Representative

MCI Careers - Dallas, TX

June 2022 to January 2023

• Educate potential clients on bank account policies and procedures with First Convenience Bank.

• Ability to guide new clients the process of opening new checking and savings accounts.

• The ability to professionally aid clients through inbound calls and via live chat.

• Increasing efficiency & data use with Microsoft Excel.

• Maintaining a call range of 90+ inbound calls per day.

• Verifying the identity of each caller with a 3-step procedure.

• Effectively listening to the clients need's while offering a meaningful solution.

• Update existing customer accounts with proper notes for account verification.

• Effectively managing conflict resolution with unsatisfied customers with empathy.

• Guide clients through the loan applications process for existing First Convenience Bank customers.

• Verify internal bank account transfers. fund transfers, and external wire transfers.

• Responding to client inquiries and service request in a timely manner.

• Making sure existing clients and potential clients feel welcomed and valued. Clerk I

ADASTAFF - Dallas, TX

October 2020 to June 2022

• Substantial experience organizing and prioritizing office duties.

• Basic accounting and book-keeping principles and concepts.

• Proficient use of Microsoft Office Applications.

• Excellent problem-solving skills.

• Ability to maintain updated records of all county statistics.

• Process requests for specific county records in person and via mail/phone.

• Verify and prepare daily deposits and balances of funds received.

• Record, scan, copy and file county and requested personal records.

• Receive and review claims filed against Dallas county.

• Verify, alphabetize, and index all court records.

• Provide clerical support for all office events and projects for the county. Document Processor

Dexian DISYS - Irving, TX

September 2018 to October 2020

• Manually opening, sorting & batching returned mail items & identifying the appropriate destination of correspondence.

• Scanning and data entry of returned mail into database.

• Detail oriented with prepping, researching, and sorting of incoming mail & returned mail.

• Verify and accurately identify total document count of processed items.

• Process financial entries to general ledgers and customer accounts.

• Maintain confidentiality of client’s personal information.

• Create spreadsheets to track approvals, renewals, and denied applications.

• Coordinate and host new employee training sessions.

• Abide by all standard and code of ethics.

Sales Associate

Hugo Boss - Cypress, TX

July 2017 to September 2018

• Maintain product knowledge including but not limited to fragrance ingredients, fabrics, and various apparel accessories.

• Exceeded commission-based sales quota each month.

• Display positive relationships with customers and team members.

• Build visual displays of merchandise to enhance store appearance.

• Demonstrate enthusiasm and eagerness to assist customers in their shopping experience.

• Execute sales transactions and return merchandise authorizations.

• Maintain accurate cashflow in POS register.

• Organize merchandise in stockroom for effortless accessibility.

• Assist team in executing all daily opening and closing operations. Education

Associate's degree in Criminal Justice

Prairie View A & M University - Prairie View, TX

August 2015 to December 2017

High school diploma

Desoto High School - DeSoto, TX

August 2011 to June 2015

Skills

• Live Chat (1 year)

• Banking (1 year)

• Technical Support (1 year)

• Sales

• Office Administration

• Clerical Experience

• Statistics

• Accounting (1 year)

• Conflict Management

• Account Management

• Troubleshooting (1 year)

• Typing (5 years)

• Microsoft Word (1 year)

• Customer service (1 year)

• Fraud prevention and detection (1 year)

• POS

• HIPAA

• Retail sales (1 year)

• Five9

• Conflict management (1 year)

• Workday

• Technical support (1 year)

• Customer relationship management (1 year)

• Communication skills

• Restaurant experience

Certifications and Licenses

Driver's License

June 2022 to May 2031

Certified Notary Public

July 2020 to July 2024

Food Handler Certification

August 2021 to August 2024

Contact this candidate