Appointment Setter Home Improvement
Resume:
MIA DUDLEY
DeSoto, TX *****
***********@*****.***
Work Experience
Appointment Setter
Expo Home Improvement - Farmers Branch, TX
July 2023 to January 2024
• Schedule free consultations between the prospective clients and a Sales Representatives
• Maintaining a minimum of 500 outbound calls per day to possible clients.
• Answer inbound calls
• Proficient use of Microsoft Word & Microsoft Excel
• Meeting daily, weekly, and monthly key performance indicators.
• Follow a provided script for inbound and outbound calls.
• Being able to recognize, document, and alert the management team of trends in customer calls.
• Cross market home improvement products & services.
• Other miscellaneous duties as assigned.
To-Go Server
Pappadeaux Seafood Kitchen - Arlington, TX
March 2023 to July 2023
• The ability to be a positive and friendly team player.
• Providing superior service to our guests.
• Fulfilling and exceeding our guest expectations.
• Providing friendly and attentive service.
• Knowledge of the food menu in order to make menu recommendations.
• Anticipating the needs and provide a dining experience that will encourage guests to dine with Pappadeaux.
Customer Service Representative
MCI Careers - Dallas, TX
June 2022 to January 2023
• Educate potential clients on bank account policies and procedures with First Convenience Bank.
• Ability to guide new clients the process of opening new checking and savings accounts.
• The ability to professionally aid clients through inbound calls and via live chat.
• Increasing efficiency & data use with Microsoft Excel.
• Maintaining a call range of 90+ inbound calls per day.
• Verifying the identity of each caller with a 3-step procedure.
• Effectively listening to the clients need's while offering a meaningful solution.
• Update existing customer accounts with proper notes for account verification.
• Effectively managing conflict resolution with unsatisfied customers with empathy.
• Guide clients through the loan applications process for existing First Convenience Bank customers.
• Verify internal bank account transfers. fund transfers, and external wire transfers.
• Responding to client inquiries and service request in a timely manner.
• Making sure existing clients and potential clients feel welcomed and valued. Clerk I
ADASTAFF - Dallas, TX
October 2020 to June 2022
• Substantial experience organizing and prioritizing office duties.
• Basic accounting and book-keeping principles and concepts.
• Proficient use of Microsoft Office Applications.
• Excellent problem-solving skills.
• Ability to maintain updated records of all county statistics.
• Process requests for specific county records in person and via mail/phone.
• Verify and prepare daily deposits and balances of funds received.
• Record, scan, copy and file county and requested personal records.
• Receive and review claims filed against Dallas county.
• Verify, alphabetize, and index all court records.
• Provide clerical support for all office events and projects for the county. Document Processor
Dexian DISYS - Irving, TX
September 2018 to October 2020
• Manually opening, sorting & batching returned mail items & identifying the appropriate destination of correspondence.
• Scanning and data entry of returned mail into database.
• Detail oriented with prepping, researching, and sorting of incoming mail & returned mail.
• Verify and accurately identify total document count of processed items.
• Process financial entries to general ledgers and customer accounts.
• Maintain confidentiality of client’s personal information.
• Create spreadsheets to track approvals, renewals, and denied applications.
• Coordinate and host new employee training sessions.
• Abide by all standard and code of ethics.
Sales Associate
Hugo Boss - Cypress, TX
July 2017 to September 2018
• Maintain product knowledge including but not limited to fragrance ingredients, fabrics, and various apparel accessories.
• Exceeded commission-based sales quota each month.
• Display positive relationships with customers and team members.
• Build visual displays of merchandise to enhance store appearance.
• Demonstrate enthusiasm and eagerness to assist customers in their shopping experience.
• Execute sales transactions and return merchandise authorizations.
• Maintain accurate cashflow in POS register.
• Organize merchandise in stockroom for effortless accessibility.
• Assist team in executing all daily opening and closing operations. Education
Associate's degree in Criminal Justice
Prairie View A & M University - Prairie View, TX
August 2015 to December 2017
High school diploma
Desoto High School - DeSoto, TX
August 2011 to June 2015
Skills
• Live Chat (1 year)
• Banking (1 year)
• Technical Support (1 year)
• Sales
• Office Administration
• Clerical Experience
• Statistics
• Accounting (1 year)
• Conflict Management
• Account Management
• Troubleshooting (1 year)
• Typing (5 years)
• Microsoft Word (1 year)
• Customer service (1 year)
• Fraud prevention and detection (1 year)
• POS
• HIPAA
• Retail sales (1 year)
• Five9
• Conflict management (1 year)
• Workday
• Technical support (1 year)
• Customer relationship management (1 year)
• Communication skills
• Restaurant experience
Certifications and Licenses
Driver's License
June 2022 to May 2031
Certified Notary Public
July 2020 to July 2024
Food Handler Certification
August 2021 to August 2024
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