Customer Service Call Center
Resume:
Matthew Sanders
Leesburg, GA *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Final line Mechanic
Thrush Aviation - Albany, GA
August 2022 to Present
Follow blue print documents approved by the Federal Aviation Administration for new Aircraft assemblies. PT6 Turboprop engine installation with included pump and motor attaching prior to main engine fire seal installation once mounted to aircraft.
Landing gear installation during wing rigging, ass bled and attached to the Thrush 510G Type design for FAA IA inspected approval.
Senior Call Center Technician Duties
The Outdoor Network Call Center - Albany, GA
June 2019 to January 2022
Accomplishments and Related Skills: as a seasoned parts and maintenance technician customer service assistant. I Demonstrate mechanical ability, excellent customer service skills associated problem solving techniques for product lookup with all customer needs. As a commercial support/senior tech I do take escalated customer calls reviewed in our agent assistance and product lookup support. Used previous parts counter experience and communication skills to listen, lookup and close all sales throughout each day. Take pride in every customer call with the most energy for an easy product review and the supported guarantee for all replacement parts available.
Team Leader Asset
Phoebe Putney Memorial Hospital - Albany, GA
April 2016 to June 2019
Management Duties, Accomplishments and Related Skills: Team Leader for assets management. Responsible for maintaining accountability of assets exceeding $2500 in value that are owned, leased and subleased by Phoebe Putney to include medical equipment and furniture. I was responsible for determining the feasibility of asset acquisition, documenting the requirement and briefing upper management. Also, Supervised assets according to workforce needs. Included automated systems as Microsoft Excel to maintain inventory control, procurement, maintenance, and accountability. Generated reports and analyze the effectiveness of various departments and work to reach financial goals and maintain budgets while satisfying their asset requirements. Supervise a team of workers, assign work, provide training, resolve conflicts, approve leave and absences and document hours worked. Service- oriented individual with a high energy, positive, and friendly demeanor. Well organized with good communication skills.
Supervisor: Russell Harris 229-***-****) Okay to contact this Supervisor: Yes. Plant Operations Technician
Phoebe Putney Health System - Albany, GA
April 2016 to July 2018
Performed all duties as required and completed various repairs, maintenance task, part replacement and repairs throughout Phoebe Main Hospital facilities. Made adjustments to boiler setting, managed water cooling, documented equipment status and reported to management staff. Demonstrated valued care at all levels for patients in my area of repairs based on age, sex, weight with all demonstrated needs. For all Non-clinical areas, have attended training and demonstrated use of age specific customer service skills. Used and adhered by all safety protocol with specific repairs and maintenance duties using personal protection equipment as appropriate.
Managed all direct repairs for Medical equipment and all life safety issues for the Operating room. Trained and maintained all Stryker equipment in the O/R performing repairs to surgical lighting and exhaust fans for all pressure regulation and temperature standard needs. Production Line Supervisor and Production Maintenance Oil-Dri Corporation - Ochlocknee, GA
January 2014 to April 2016
• Creating Value from Sorbent Minerals
28990 Georgia Highway 3 North Lockheed, Georgia 31773 01/2014 - 04-2016
Production Line Supervisor and production maintenance for quality control As one of the line a.m. supervisors for the assisted review of the process and activities as defined by the distribution Center Director. Performed laboratory product analysis and documented material status of production line mineral qualities. Performed daily maintenance on the products continued packaging and lined assembly processes for palletized distribution of shipment needs. Performed production line adjustments with the Cats Pride product, packaging process include and document total scrapped waste volume. Assisted in production line factories, cleanup with the team and monitored scheduled attendance of employees for our A.M. shift workers.
Assembly Technician Duties
AP Green Refractory Company - Thomasville, GA
October 2013 to January 2014
Assembly Line Maintenance for Boiler Head Production. Assisted in final delivery product to be shipped out from manufacturer location to customer. Provided quality support for all material packaging and preparation for delivery to all customers. Assisted in all cleanliness procedures, machine maintenance and final packaging processes for loading onto truck racks. Verified boiler product prior to packaging for verification and specific product mold on finished product. Education
FAA Aviation General Maintenance Technician Helper in Aviation Lively Technical Center - Tallahassee, FL
February 2013 to December 2015
Associate's Degree in Aerospace Technologies
Brevard Community College Cocoa Beach
November 2011
Skills
• Conflict Management
• Hospital Experience
• Laboratory Experience
• Quality Control
• Telemarketing
• Quality Assurance
• Supervising Experience
• Typing
• Purchasing
• Recruiting
• Research
• Supply Chain
• Microsoft Outlook
• Inventory Control
• Manufacturing
• Logistics
• Administrative Experience
• Negotiation
Certifications and Licenses
Forklift Certification
Assessments
Call center customer service — Highly Proficient
June 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly Proficient
Forklift safety — Proficient
October 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Mechanical knowledge — Highly Proficient
October 2021
Understanding and applying mechanical concepts and processes Full results: Highly Proficient
Work style: Reliability — Completed
October 2021
Tendency to be dependable and come to work
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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