RICHARD J. KING

ad3ffh@r.postjobfree.com Charlotte NC 704-***-****

linkedin.com/in/richard-king-64738619/

LENDING OPERATIONS DIRECTOR

Consumer lending professional with demonstrated experience providing risk management and mortgage underwriting support in the financial services industry. Specializes in mortgage and managing teams in sales, processing, underwriting, closing, and funding. Adept establishing industry-leading service and delivery while mitigating risk and cultivating a brand- conscious culture. Highly knowledgeable income and credit policy expert with a proven track record of building trust with clients. Possesses extensive expertise in agency and government investor guidelines. Demonstrated success in cultivating and managing top-performing teams, adeptly navigating organizational transitions, and consistently achieving objectives with a well-rounded approach. Core competencies include: Customer Experience Loan Production/Servicing Stakeholder Engagement Business Partnership Compliance & Risk Management Cross-Functional Collaboration Change Management Business Development

Real Estate Construction Strategic Planning Coaching Mentorship PROFESSIONAL EXPERIENCE

WELLS FARGO, Charlotte, NC 2012 - Present

Multinational financial services corporation serving more than 70M clients globally and operates in 35 countries. Vice President, Senior Underwriting Manager 2021 - Present

• Directed a team of 7 Associate Managers across the nation, overseeing 100 +/- agency underwriters to ensure strong credit quality and exceptional customer and partner satisfaction, as measured by net promoter survey scores.

• Drove team performance by implementing effective recognition, coaching, and performance management strategies.

• Delivered leadership and direction in escalating or complex situations that call for senior leadership involvement.

• Successfully passed two consecutive Branch Inspections with a "strong" rating (2022: 98.5%; 2023: 99.77%).

• Improved QIS credit quality by 47% between 2022 and 2023 YTD (2022 material defects of 4.2% versus 2023 YTD defects of 2.0%)

• Increased Customer Service Experience net promoter score from 53.42 percent in 2021 to 71.43 percent in 2022 to 74.5 percent YTD in 2023.

• Closed on Time Improvement from 76.79 percent in 2020 to 86.97 percent in 2020 2022 to 90.16% YTD 2023.

• Led National Builder containment team 2021-New Construction Interim Planning (Learning Path), New Construction Property Tax Project.

• Participated in multiple “game-changing” endeavors as a stakeholder, including Non-Production UW Certification Project, the ORA Rewrite, and the Annual DOLA Stakeholder Roadmap Review Initiative. Vice President, Regional Underwriting & Closing Manager 2017 - 2021

• Managed the North Carolina, South Carolina, and Virginia underwriting, closing, and funding teams.

• Lead a team of 17 direct Lending, Processing, Closing and Funding Managers with300 +/- indirect reports.

• Hired, trained, and led the FHA/VA closing, funding, and underwriting teams in the Eastern Division.

• Built out Eastern Division processing for Consumer Direct Sales channel.

• Sponsored multiple SHRP corrective actions to help identify and mitigate regulatory, compliance and policy risks.

• Held full strategic planning and P&L management responsibility for Charlotte Fulfillment Center. RICHARD J. KING ad3ffh@r.postjobfree.com Page Two

Vice President, Area Underwriting and Closing Manager 2012 - 2017

• Led a group of 24 underwriters and 14 closers in support of the Greater Raleigh, NC Market. Exceeded funding goals by consistently maintaining required funding volume and meeting turn times from credit receipt to funding.

• Maintained high service level agreements within the region. Managed staffing changes to meet departmental requirements.

• Effectively transitioned processing, closing and underwriting team to new CORE origination software in a paperless environment.

• Managed Eastern Divisional BOND and DAP processing, underwriting, and closing team.

• Built out and led National FHA Streamline Refinance Teams. ADDITIONAL RELEVANT EXPERIENCE

NEW PENN FINANCIAL, Charlotte, NC

REGIONAL MANAGER

Collaborated with internal stakeholders to establish financial plans, project timelines, and strategic objectives for expanding the NPF's presence in the Southeast region.

• Recruited by NPF to spearhead the expansion of the organization's retail division.

• Ran end-to-end pipeline operations, encompassing critical aspects such as pricing and profitability, turn times, and conversion.

• Partnered with cross-functional committee members to successfully develop and implement new Mortgage Compensation Regulations.

• Administered Mortgage Fulfillment operations for designated region and performed recruitment, performance evaluations, and training.

HMC, INC., Charlotte, NC

REGIONAL VICE PRESIDENT

Headed all NC, SC, and VA sales offices to establish, achieve, and maximize revenue.

• Identified, hired, mentored, managed daily sales, and conducted southeastern region performance reviews.

• Guided team for post-closing deficiencies, first payment defaults, and loan modifications, including HAMP.

• Developed and implemented regional revenue growth and market share plans with senior management.

• Controlled all P&L, including forecasting, overseeing, and implementing regional budgets.

• Supervised all real estate in assigned region, including lease negotiations, vendor/contract management, and third- party oversight.

• Served as HMC's real estate liaison.

1ST CHOICE MORTGAGE EQUITY CORPORATION, Charlotte, NC VP, SALES, AND MORTGAGE

Budgeted and tracked expenses to meet sales targets. Managed P&Ls, expense reports, bonus reports, authorizing draws, incentive bonuses, price reports, and any other financial reports.

• Prospected, cold called, and maintained accounts for sales development.

• Designed and implemented an extensive corporate training program including topics such as new employee orientation, product and program modules, and advanced sales certification.

• Coordinated local events to strengthen Builder and Realtor relationships. Collaborated with Secondary Marketing on product research, testing, and branch implementation.

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