Kimberly A. Norato

Cranston, RI ***** 401-***-**** ad3fef@r.postjobfree.com

Experienced executive assistant with 15+ years of experience providing high-level administrative support to executives and managers. Highly skilled in managing multiple calendars, organizing meetings, and coordinating events. Proficient in various data systems, such as Power BI, and in the creation of slide decks for senior-level meetings. Adept in reviewing and editing reports for physicians and ensuring timely submission. Highly effective in providing exceptional customer service and maintaining collaborative partnerships between agencies. Demonstrated success in streamlining office operations, improving efficiency, and reducing costs.

CORE COMPETENCIES

●Research Management

●Legal Methods

●Supply Management

●Supply Procurement

●Corporate Event Planning

●Contract Management

●Administrative Functions

●Information Management

●Database Management

Crisis Management

PROFESSIONAL EXPERIENCE

Brown Emergency Medicine Providence, RI

Executive Assistant September 2022 – November 2023

●Manage the Vice Chair of Clinical Affairs and Vice Chair of Research calendars, ensuring on-time attendance for all appointments.

●Schedule and coordinate weekly mandatory meetings for both Vice Chairs with hospital leadership, resulting in a 95% attendance rate and improved communication between departments.

●Attend Zoom meetings with Sr. level hospital leadership, capturing and documenting meeting minutes with 100% accuracy.

●Utilize several in-house data systems such as Power BI to create slide decks for senior-level meetings, showcasing key leadership skills.

●Manage, review, and edit various reports for physicians to be submitted to management, ensuring timely submission.

●Cover other administrative positions on an as-needed basis, providing exceptional support to other team members and ensuring smooth operation of the department.

The Galante Architecture Studio Cambridge, MA

Executive Assistant/Office Manager March 2022 – May 2022

●Organized and managed the Principal's calendar, scheduling internal and external meetings with Town officials for the fire station design project, resulting in a 20% increase in meeting efficiency.

●Onboarded 25 new employees by collecting HR and confidential materials and accurately entering them into the in-house system.

●Oversaw project management with junior-level designers, resulting in the timely and accurate completion of project deliverables.

●Conducted meetings with outside vendors for project facilitation, resulting in a 15% reduction in project costs through effective negotiation and collaboration, displaying strong communication skills.

US Small Business Administration Dallas, TX

Legal Assistant April 2020 – December 2021

●Reviewed and collected information for over 200 borrower applications for Covid-19 EIDL loans.

●Rectified pertinent information on 95% of loan applications, ensuring accurate and timely processing.

●Contacted and communicated with borrowers across all 50 states in the US to verify and confirm information, resulting in an average of 90% of loan applications being pushed forward to the funding stage.

●Leveraged SBA computer system (RAPID) as part of a legal team to process loan applications.

●Worked up to 55 hours a week as part of a legal team onboarded for the SBA Disaster Relief program.

Lego Education Boston, MA

Executive Assistant (Contractor) August 2019 – December 2019

●Managed over 50 detailed expense reports to accurately track and monitor the General Manager's spending on work-related business, resulting in a 20% reduction in unnecessary expenses.

●Oversaw General Manager’s calendar with over 50 meetings scheduled per month, while also booking international travel.

●Improved office efficiency by streamlining general office duties, such as filing and data entry.

The Carpionato Group Cranston, RI

Leasing Consultant (Contractor) June 2018 - August 2018

●Spearheaded all business matters and streamlined daily operations in the leasing office of a high-end apartment complex.

●Conducted lease reviews and facilitated lease renewals and terminations, generating over $100K in additional revenue through renewals alone, exhibiting strong analytical skills.

●Provided exceptional customer service by handling incoming phone calls and addressing day-to-day resident concerns.

MA Department of Children and Families (Office of the Deputy Commissioner of Field Operations) Boston, MA

Executive Administrative Assistant/Management Analyst II August 2005 - August 2017

●Managed and coordinated day-to-day office activities for the Deputy Commissioner, ensuring smooth operations and reporting directly.

●Streamlined processes and implemented systems, utilizing legal knowledge and skills to accelerate projects, resulting in a well-run office that received compliments for delivering positive first impressions and creating a professional atmosphere.

●Managed 20 calendars and directed event management activities, scheduling appointments with internal and external partners, state agency staff, and stakeholders.

●Maintained a database, accessed and summarized FamilyNet information, and managed multiple concurrent projects, meeting 100% of deadlines.

●Built relationships and maintained collaborative partnerships between agencies, all levels of the Governor’s Office, and the Executive Office of Health and Human Services to resolve problems and coordinate activities.

●Orchestrated a large annual awards event with 150+ attendees from state agencies and coordinated smaller events with the Governor's Office.

●Handled crisis management communications, including media inquiries regarding sensitive cases, and was praised for remaining professional during critical and emergency situations.

●Served as gatekeeper and first-line communicator for the Deputy Commissioner, handling highly confidential materials, managing an active calendar with competing priorities, and coordinating meetings.

●Communicated daily with 4 Regional Directors, provided vital administrative support for 29 field offices with 2K+ employees, and assisted diverse teams of executives and senior staff, portraying sound communication skills.

●Redacted lawsuits, reviewed legal terms with the Deputy Commissioner, prioritized schedules, and spoke with lawyers and court staff on hearings and appeals to transform the office into a well-run operation.

Nixon Peabody Providence, RI

Legal Assistant July 2004 – July 2005

●Provided exceptional administrative support to a global law firm, managing telephone coverage for key members and front receptionist with an average of 150 calls per day, resulting in a 95% satisfaction rate for clients and visitors.

●Prepared and transcribed legal documents and pleadings in RI/MA state and federal courts.

●Managed attorneys' billable time records with an average of 50 entries per day, resulting in 100% accuracy in tracking billable hours for client billing.

●Conducted in-depth research and analysis to investigate facts and law of cases, searching pertinent sources including public records to determine the cause of action and prepare cases.

●Maintained confidential client files with an average of 500 records, ensuring accuracy in record keeping and compliance with data privacy regulations.

RI Training School/Intervention Program Cranston, RI

Juvenile Correctional Services Teacher April 2002 – May 2004

●Developed and delivered customized instructional programs in multiple content areas for a state school serving adjudicated delinquent youths with felony offenses, resulting in a 20% improvement in student learning outcomes.

●Conducted assessments of students to identify individual learning needs and provided individualized, competency-based instruction, resulting in a 15% increase in student engagement and participation in the classroom.

●Cultivated a positive and safe learning environment to promote student learning and development, receiving positive feedback from students and staff.

●Integrated conflict resolution and Constitutional Law lessons into the curriculum, resulting in a 25% improvement in student knowledge and application of these topics.

Putnam Investments Franklin, MA

Agility Representative Financial Administrative Assistant January 2000–February 2002

●Interacted and communicated with clients to complete transaction processing in accordance with legal, product, procedural, and operational requirements; managed phone for an investment management firm with 500+ employees.

●Processed financial transactions to comply with all regulations.

●Improved workflow of meetings by preparing appointment documents in advance, preparing files, confirming appointments, and managing application documents.

●Remained cognizant of new developments within the company and within the SEC to provide accurate information; attended various training and seminars to keep abreast of industry developments.

Women's Center of Rhode Island Providence, RI

Court Advocate January 1999 – January 2000

●Provided timely and accurate information and assistance to 500+ domestic violence victims and police officers, resulting in a 95% satisfaction rate with the service provided, showcasing excellent analytical skills.

●Accompanied 100+ victims with police on-scene, at the police department, or at hospitals, offering emotional support and referrals to additional services, resulting in an 80% increase in successful service engagement.

●Updated victims monthly regarding their case status, reviewed safety plans and recommended vacating no-contact orders to the court.

●Handled 20+ crisis situations effectively, advocated for victims’ rights, and reviewed/analyzed 30+ case files and police reports to liaison between prosecutors and victims.

EDUCATION

Roger Williams University School of Law Bristol, RI

J.D.

Curry College Milton, MA

B.A. in Communications, Minor in Public Relations

SKILLS AND INTERESTS

Technical Skills: Google Workspace, Google Suite, Microsoft Office Suite, Power BI, SharePoint, Concur, Slack.com

Interests: Ballet (Advanced), Buddhist Meditation, Animal Lover, Reading

Languages: English (Native)

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