Denise Elizabeth Wilson

*** ****** *******

Prattville, AL 36066

334-***-****

ad3fd3@r.postjobfree.com

Objective

To secure a responsible career opportunity to fully use my training and skills, while contributing to the success of the company

Education

2012-2013 Troy University Montgomery

Montgomery, AL

1994-1996 George C. Wallace Community College

Selma, AL

1991-1992 Indiana State University

Terre Hate, IN

1988-1991 Terre Haute South Vigo High School

Terre Haute, IN

Qualifications

Currently working towards completion of AAPC Certification

Trained in medical billing procedures.

Experience in day-to-day processes of billing

Energetic, and initiative-taking with strong organizational skills

Effective at incorporating creative leadership practices to achieve business goals.

Strong analytical and critical thinking skills with the ability to effectively multi-task

Ability to take initiative and work with minimal supervision, and to independently gather, analyze and summarize data in a challenging environment.

Excellent written and oral communication skills

Proficient in Microsoft Office Products (Outlook, Word, Excel, and PowerPoint)

Proficient with MSI and Imagine Billing Software

Work Experience

One More at the River

Millbrook, AL

Bartender/Manager

2016 – Present

Manage 2-6 employees, as dictated by customer volume, and need.

Provide coaching and corrective action whenever necessary to keep the satisfaction and safety of patrons and staff.

Aid in the recruitment, hiring, and training of new employees.

Effectively service patrons, providing a positive experience in a fast paced, high-energy environment.

Settle cash and credit card tabs to balance drawer at the end of each shift.

Monitor and keep stock levels and complete inventory orders.

Work directly with vendors to promote new products.

Ensure all areas of the bar are kept clean and orderly, adhering to health and safety standards.

Serve as Social Media Administrator; planning, networking, and promoting fundraisers and other in-house events.

Serve as Graphic Designer; accessing the proper software to create artwork for display advertising fundraisers and events.

Coordinate with various local charities and organize bar incentives and contests to drive sales and promote the organization.

Responsible for organizing, overseeing, and catering dedicated events, sometimes serving upwards of one hundred guests.

Coordinate and host BINGO night to help increase sales approximately 18% on that night.

Emcee and DJ as needed.

InterHealth Solutions

Montgomery, AL

Medical Billing Specialist

2022-2023

Entered demographics of patients from facility files scanned over.

Moved files over to proper folders for daily operations of master filing.

Balanced back to each schedule by date of service and by batch date to ensure all patients were in proper file and captured.

Answered phones to aid patients with accounts, answer questions, take payments, and mail statements/receipts.

Called and worked directly with the VA to get claims settled for veterans.

Called to status claims for settling accounts with various insurance companies.

Entered ICD-10 codes, referring physician, doctors, CRNAs and times for effective anesthesia charging to supply correct bill amounts.

Ran time concurrencies to make sure all anesthesia time guidelines were kept.

Printed, faxed, emailed, and mailed paper HCFA statements to insurance companies.

Worked with liaison at hospital to ensure all cases were captured and needed to be master filed.

Posted charges daily after running correct concurrent reports.

Kept track of the number of cases per day per facility via spreadsheet

Worked daily with Imagine and MSI billing software.

Dooley’s Pub

Millbrook, AL

Bartender/Manager

2010 – 2014

Managed a team of 4-8 individuals on certain shifts.

Supplied onsite training to new employees.

Brought sales to cost percentage up by 5%

Effectively managed customer requests and addressed complaints.

Provided prompt, efficient, friendly customer service.

Maintained stock levels to prevent shortages of critical items.

Longhorn Steakhouse

Prattville, AL

Bartender/Server

2005 – 2010

Communicated through point-of-sale system to kitchen to process customer orders efficiently and accurately.

Took necessary steps to ensure patrons had the best possible dining experience.

Performed new recipe demonstrations at store wide quarterly promotion meetings.

Participated and excelled in team and individual sales increase incentive programs.

Completed Serve Safe Responsible Vendor Certification classes.

Coordinated yearly with the local March of Dimes representative to provide location for annual charity poker run.

Wayne Industries

Clanton, AL

Customer Service Rep/ Administrative Assistant/ Sales Rep

1999 – 2000

Answered calls and processed product orders.

Processed credit cards and recorded incoming payments.

Placed cold sales calls to potential clients from mail in leads from churches and schools.

Collaborated closely with Art Department, Plant Supervisors, and Shipping and Receiving

Also, worked out in the plant in the Art Department. This involved painting cutting, centering and prepping pan formed sign faces, applying vinyl where applicable and always painted every sign with final white paint, multiple coats for consistency for backlit custom signs. 1993-1994

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