Delivery Drivers Operations Manager
Resume:
Jarvis Marley
Department Manager
Tacoma, WA 98408
**************@*****.***
SKILLS
Hospitality Skills
Front & Back of House Operations
Budgeting & Cost Controls
Team building/Training/Supervision
Safety/Sanitation/Quality Control
Vendor/Inventory Management
Guest Service Excellence
Strategic Marketing & Sales
Payroll/P&L Management
Profit & Growth Strategies
Restaurant & kitchen Design
Scheduling
EXPERIENCE
Bags, Inc, Seatac- Delivery Operations Manager
June 2018 - PRESENT
● Oversees entire operations, dealing with hiring and firing. Insures that all protocols and procedures are being followed. Coordinates with Airlines and delivery drivers to ensure that all bags are delivered on time. Handles all scheduling, payroll, and any other management related tasks/issues that may occur.
May 2016 - June 2018- Dispatcher
● Picked up luggage from the Airport and ensured that all luggage was delivered on time with delivery drivers. Kept up on incoming phone calls and computer related tasks.
Best Buy, Puyallup, WA - Sales Associate/Trainer
May 2015 - May 2016
● Greet and assist customers sell products, maintain inventory, unload trucks, restock floors, and train new hires.
Bose Corporation, Seattle, WA - Bronze Certified Sales Specialist August 2013 - May 2015
● Helps customers find the perfect product that fits their entertainment needs, as well as educates customers about products that they are interested in. Also help maintain everyday store essentials and cleaning.
Buffalo Wild Wings, Tacoma/Federal Way, WA - Crew Trainer October 2011 - 2013
● Prep, cook, and train new crew members. Maintain food quality and ensure all food leaves the kitchen hot, fresh and accurate.
● Helped get both locations ready for grand openings. Hooters, Tacoma, WA - House Manager & Crew Trainer September 2009 - November 2010
● Managed a crew of 18. Oversee prep work, cooked, and ensured food was prepared correctly. Dealt with interviewing, hiring and firing, as well as managing kitchen schedules. Make sure guests are enjoying their meals.
McDonalds, Tacoma, WA - Assistant Manager
January 2003 - August 2008
● In Charge of scheduling, hiring, firing, training, and waste count. Managed a crew of fifteen. Ensure that all procedures and expectations are met. Made sure all guests received their food in a timely manner.
EDUCATION
Lincoln High School, Tacoma, WA - GED
May 2001 - January 2003
AWARDS
Recognized for outstanding customer service at Bags Inc. Promoted after 2 years to Delivery Ops Manager.
#1 in Customer Surveys
Certificate of Completions for Elf Leadership Program
#1 in Credit Card Applications at Best Buy stores in One year (495)
$975,000 in sales within my 1st year of employment
#1 in sales in District the month of December 2015 Promoted within 6 months
Awarded MVP my first quarter at Best Buy
Employee of the month 1st month at Best Buy
Public recognition for outstanding customer service at Bose through Yelp.com Received free product for selling the most products at Bose in December 2013 Became Bronze Certified at Bose
#1 Sales Specialist December 2013 at Bose
District Employee of the Month 2 times at Bose
Employee of the Month 6 times while at Bose
Best Service times from 2006-08 at McDonalds
Best Customer Service from 2003-08 at McDonalds
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