Jarvis Marley

Department Manager

**** ***** ****** **

Tacoma, WA 98408

253-***-****

ad3fbk@r.postjobfree.com

SKILLS

Hospitality Skills

Front & Back of House Operations

Budgeting & Cost Controls

Team building/Training/Supervision

Safety/Sanitation/Quality Control

Vendor/Inventory Management

Guest Service Excellence

Strategic Marketing & Sales

Payroll/P&L Management

Profit & Growth Strategies

Restaurant & kitchen Design

Scheduling

EXPERIENCE

Bags, Inc, Seatac- Delivery Operations Manager

June 2018 - PRESENT

● Oversees entire operations, dealing with hiring and firing. Insures that all protocols and procedures are being followed. Coordinates with Airlines and delivery drivers to ensure that all bags are delivered on time. Handles all scheduling, payroll, and any other management related tasks/issues that may occur.

May 2016 - June 2018- Dispatcher

● Picked up luggage from the Airport and ensured that all luggage was delivered on time with delivery drivers. Kept up on incoming phone calls and computer related tasks.

Best Buy, Puyallup, WA - Sales Associate/Trainer

May 2015 - May 2016

● Greet and assist customers sell products, maintain inventory, unload trucks, restock floors, and train new hires.

Bose Corporation, Seattle, WA - Bronze Certified Sales Specialist August 2013 - May 2015

● Helps customers find the perfect product that fits their entertainment needs, as well as educates customers about products that they are interested in. Also help maintain everyday store essentials and cleaning.

Buffalo Wild Wings, Tacoma/Federal Way, WA - Crew Trainer October 2011 - 2013

● Prep, cook, and train new crew members. Maintain food quality and ensure all food leaves the kitchen hot, fresh and accurate.

● Helped get both locations ready for grand openings. Hooters, Tacoma, WA - House Manager & Crew Trainer September 2009 - November 2010

● Managed a crew of 18. Oversee prep work, cooked, and ensured food was prepared correctly. Dealt with interviewing, hiring and firing, as well as managing kitchen schedules. Make sure guests are enjoying their meals.

McDonalds, Tacoma, WA - Assistant Manager

January 2003 - August 2008

● In Charge of scheduling, hiring, firing, training, and waste count. Managed a crew of fifteen. Ensure that all procedures and expectations are met. Made sure all guests received their food in a timely manner.

EDUCATION

Lincoln High School, Tacoma, WA - GED

May 2001 - January 2003

AWARDS

Recognized for outstanding customer service at Bags Inc. Promoted after 2 years to Delivery Ops Manager.

#1 in Customer Surveys

Certificate of Completions for Elf Leadership Program

#1 in Credit Card Applications at Best Buy stores in One year (495)

$975,000 in sales within my 1st year of employment

#1 in sales in District the month of December 2015 Promoted within 6 months

Awarded MVP my first quarter at Best Buy

Employee of the month 1st month at Best Buy

Public recognition for outstanding customer service at Bose through Yelp.com Received free product for selling the most products at Bose in December 2013 Became Bronze Certified at Bose

#1 Sales Specialist December 2013 at Bose

District Employee of the Month 2 times at Bose

Employee of the Month 6 times while at Bose

Best Service times from 2006-08 at McDonalds

Best Customer Service from 2003-08 at McDonalds

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