Behavioral Health Urgent Care

Danielle Cheatom

(***) *** – **** www.linkedin.com/in/danielledcheatom *********@**************.***

EDUCATION

Graduate Certificate

Grant Writing and Administration

Oct ’16

Bellevue University

Bellevue, NE

Bachelor Science

Nonprofit/Public Administration

May ’09

University of Nebraska

Omaha, NE

PROFESSIONAL CERTIFICATIONS AND SKILLS

Professional Skills

LMS Admin Epic Orion Task and Workgroup Build and Management

Workflow Analysis Process Improvement and Optimization

Chart Abstraction Facilitation & Management Shadow Charting Coordination

Data Conversion Facilitation &Management Technical Dress Rehearsal (TDR) Coordination & Management

Epic Certifications

ClinDoc Curriculum and MST Build Principal Trainer Proficiency

Ambulatory Analyst with Core Analyst Badge Wisdom Analyst

Behavioral Health Analyst with Compass Rose (Social Care) Urgent Care Analyst

Healthy Planet Clinical Analytics and Clinical Build (08/23) ClinDoc Analyst

Quality Measures and Reporting Badges (PI / QPP / EC & EH / MU / MIPS)

Epic Specialist / Credentialed Trainer

ClinDoc (Clinical, HOD, Case Mgmt)

Stork (IP, OP, ED; RN / MidLevel / MD)

OpTime / Anesthesia

Ambulatory

Wisdom

Phoenix

Radiant (Diagnostic / Interventional)

Cupid (Invasive & NonInvasive)

Cadence / Prelude

Healthy Planet w/ Compass Rose

Grand Central

Resolute – HB/PB/SBO

PROFESSIONAL SUMMARY

Training Manager

Manage issues and risks, communication, and issue resolution; follow up on escalated issues as necessary

Ascertain and communicate with C-Suite executives as well as leadership at the client site (health care facility) to determine and schedule training needs

Develop training materials with the assistance of the Application Analyst to inform the Instructional Designers

Community Connect (CC) Project Coordinator / Users and Security Coordinator and Analyst

Work directly with the CC principals including CIO, CMO, Community Connect (CC) Director, CC Project Manager, CC Practice Managers to resolve issues related to user roles, security needs and training requirements.

Application & Training Manager / Application Analyst

Application Manager of 5 – 8 Analysts (Ambulatory, Wisdom, Behavioral Health, Healthy Planet and Urgent Care).

Full life cycle Epic implementation planning, build, testing, GoLive, support and optimization

Complete legacy document and workflow analysis to inform workgroups for decisioning, build, and validation

Recognize and support enhancements for build, training, and optimization for issues outside of standardized build

Prepare and drive under Epic leadership testing and validation, DIL, and implementation operations

Training Logistics Coordinator, LMS Registration and Administration

Triage end user calls as Tier 1 support, and assign to appropriate Tier 2 support

Work directly with clinical and non-clinical staff to complete training registration based upon learning pathways Report to peers, leadership and senior leadership any obstacles, providing possible resolutions at initial report

Scheduling Coordinator, Project Coordinator, Training Coordinator

Manage training needs and resources using LMS and Epic tool to assign trainers based on training resource needs Use Epic Training Calculator to coordinate schedule in a single region for trainers for 8 modules in 4 separate locations

ROLE RELEVANT EXPERIENCE

North Highland (Acadia Health) 03/2023 – 09/2023

Training Manager (WellSky Behavioral Health)

Manage issues and risks, communication, and issue resolution; follow up on escalated issues as necessary

Ascertain and communicate with C-Suite executives as well as leadership at the client site (health care facility) to determine and schedule training needs

Develop training materials with the assistance of the Application Analyst to inform the Instructional Designers

Common Spirit Health 01/2023 – Present

Clinical Informaticist (Inpatient and Ambulatory) – Quality Measures and Reporting (less than PT employed)

Review and evaluation of the outpatient and inpatient quality improvement (QI) program that includes ancillary, nursing, and medical staff departments to identify trends, prioritize.

Recommend improvements, decrease duplication, and ensure JCAHO and CMS compliance.

Trinity Health of New England [S3] 10/2022 – 02/2023

Senior Analyst: Community Connect, User and Security Application Coordinator

Work directly with the Community Connect principals including CIO, CMO, Community Connect (CC) Director, CC Project Manager, CC Practice Managers to resolve issues related to user roles, security needs, training requirements

Lead over 35 Community Connect organizations with over 180 individual sites through the multiple requirements, including legacy data collection, workflow analysis, training development, user training, data conversions, data abstraction, and various other organization requirements

Health Choice Network 05/2021 – 05/2022

Application Manager (Lead Clinical Analyst) (Ambulatory, Wisdom, Behavioral Health w. Compass Rose, Healthy Planet, Data Courier)

Manage issues and risks, communication, and issue resolution; follow up on escalated issues as necessary

Train and mentor new Epic Analysts through certification process including defining additional knowledge needs Working with health centers on workflow analysis and new process development in transition to Epic

Recognize and support enhancements for build, training, and optimization for critical and non-critical issues

University of Washington [Global Health IT] 10/2020 – 05/2021

Training Logistics Coordinator (Practitioner and MidLevel Specialist; Lab CP/Beaker AP; all other modules) Mapping learning pathways and registering all end users for appropriate classes with primary focus on Practitioners and Mid-levels, Lab CP and Beaker AP.

Assist in completing security protocols for users in preparation for Login Labs and Practitioner Settings sessions.

Cincinnati Children’s Hospital [Orchestrate Healthcare] 11/2018 – 02/2019

Team Lead Credentialed Trainer – Cadence / Prelude / Resolute; Chart Abstraction Facilitator

Supported implementation training and support for ambulatory staff as part of the hospital’s pediatric cardiology clinic acquisition in Western Kentucky

Provided training and support to scheduling and registration end users

Assisted with medical chart abstraction, paper to Epic, with OnBase image uploading onsite.

Peace Health [Pivot Point Consulting] 08/2018 – 11/2018

Credentialed Trainer / Regional Scheduling Coordinator

Training multiple modules for double upgrade including ClinDoc, Ambulatory, Stork, OpTime and IP Coordinated schedule in NW region for 9 trainers for 8 modules in 4 separate locations

Managed communication and issue resolution between NW region, project team and regional coordinators

Northwestern Medicine [The HCI Group] 10/2017 – 03/2018

Resolute HB/PB/SBO Lead Credentialed Trainer / HB Scheduling Coordinator

Trained Resolute module for upgrade simultaneous new implementation at main and 3 outlying locations Trained Resolute reporting functionality to inpatient users and utilization management coordinators Mentored new Epic local trainers for PB / HB paneling and successful completion of first training project

Erlanger Health System [CSI Healthcare IT] 07/2017 – 10/2017

Radiant Lead Credentialed Trainer / Radiant Scheduling Coordinator

Trained Radiant module to providers using STS method, RNs, Technologists, Front Desk/Schedulers for both diagnostic and interventional radiology

Mentored new Radiant trainer for paneling and through first successful Radiant implementation Managed schedule for Radiant module at a single location for two trainers

CREDENTIALED TRAINING AND SELECT GO-LIVE PROJECTS

AdventHealth [MedaSource] 04/2022 – 10/2022

Credentialed Specialist Trainer – Beaker AP Pathologist, Physiatry, Rehab, Cupid, Radiant, Transplant, Stork, Anesthesia

Completed training(s) to become credentialed in each of the above tracks (Cupid, Radiant, Phoenix, Beaker AP, Ambulatory, CPOE) successfully in a virtual environment

Conduct training of providers on standard and specialized workflows to prepare for transition to Epic Systems Conduct provider personalization training and support the above groups at GoLive rounding at multiple locations

OhioHealth [MedaSource] 02/2020 - 04/2020

Virtual Credentialed Trainer – ClinDoc and Stork

Conduct the training of inpatient new hire and new nurse staff as part of metadata training team

IHA Cares [The HCI Group] 02/2020 - 04/2020

Chart Indexing and Chart Abstraction

Access Hyland OnBase files and align to order, patient or encounter details for indexing to EMR system Index files for transition to EMR processes and move files that do not align to an exception file

Trinity Health [The HCI Group] 02/2020 - 03/2020

Chart Abstraction (Family Practice)

Conducted the training of inpatient new hire and new nurse staff as part of metadata training team

Modernizing Medicine [The HCI Group] 01/2020 –03/2020

Specialty Physician Practice Management

Conducted the training of inpatient new hire and new nurse staff as part of metadata training team

OhioHealth [MedaSource] 09/2019 –12/2019

Credentialed Trainer – ClinDoc and Stork

Conducted the training of inpatient new hire and new nurse staff as part of metadata training team Health system sponsored certification as ClinDoc Analyst during this time period

University of Virginia [Pivot Point Consulting] 07/2019 - 09/2019

Credentialed Trainer – Resolute SBO (Revenue Cycle Team)

Trained Resolute modules for UVAs Revenue Cycle Team during their preparation for impending upgrade. Assisted with eLearning creation, training material documentation and workflow optimizations.

BJC (WashU) Health System [The HCI Group] 03/2018 – 06/2018

ClinDoc Credentialed Trainer

Trained ClinDoc module for IP staff including Nurse Managers, Nurses, Patient Care Techs and Unit Clerks Worked with training team to develop tip sheets

ProMedica [CSI Healthcare IT] 05/2017 – 06/2017

EpicCare Ambulatory, Cadence and Prelude Support Consultant

Provided support for multiple modules for new implementation as a Support Consultant Assisted providers with personalization of InBasket Tools and Smart Tools

Bassett Health [Pivot Point Consulting] 01/2017 – 05/2017

Grand Central (ADT) Credentialed Trainer

Trained Grand Central to Patient Access, Referral and Authorization processors, Insurance Follow Up staff Supported Command Center at GoLive, open tickets where necessary and resolve issues where capable

ProMedica (Bay Park Hospital) [CSI Healthcare IT] 11/2016 – 12/2016

EpicCare Ambulatory, ClinDoc, Cadence/Prelude Consultant; Chart Abstraction; Schedule Conversion

Supported providers in specialty areas including Cardiac Therapy, PT/OT and Wound Care Assisted in developing SmartTools to streamline documentation and workflows for RNs and MLPs Abstract data from legacy EMR to Epic and upload pertinent documents per hospital procedure Enter patient/provider appointment schedule in to Epic from paper in preparation of Epic GoLive

Texas Scottish Rite Children’s Hospital [Encore Health Consulting] 06/2016 – 10/2016

Cadence/Prelude, Grand Central, Resolute HB, Willow as Cross Credentialed Trainer;

Trained Cadence/Prelude, Grand Central and Resolute Hospital Billing using role specific curriculum

Supported implementation rounding to end users and completing side by side coaching

Trained and supported Willow as primary using role specific curriculum and supported Willow Ambula

Enter patient/provider appointment schedule into Epic from paper in preparation of Epic GoLive

CHI / St. Elizabeth Hospital [CSI Healthcare IT] 02/2016 – 05/2016

ClinDoc (HOD and Inpatient Nurses) Credentialed Trainer

Trained ClinDoc for IP staff including RT/PT/OT staff, Nurse Managers, Nurses, Patient Care Techs and Clerks Assisted in workflow analysis and development of curriculum specific to Critical Access Hospital needs

MD Anderson [Encore Health Consulting] 09/2015 – 02/2016

Radiant Credentialed Trainer

Trained Radiant module to providers, RNs, Technologists, Front Desk/Schedulers for both diagnostic and interventional radiology

Completed workflow analysis and developed mid-level provider and interventional nurse curriculum

Bon Secours / St. Francis Health [Divurgent Consulting] 08/2015 – 09/2015

Prelude/Cadence; Resolute PB, MyChart and Reporting Support Consultant; Schedule Conversion

Supported Access modules implementation from an outpatient perspective at a multi-provider family practice clinic as primary support to Office Manager, Billing Manager and Insurance/Billing Follow-up staff

Supported scheduling and registration staff in mastering their tools to reach pre-GoLive efficiency Enter patient/provider appointment schedule in to Epic from paper in preparation of Epic GoLive

CaroMont Health System 03/2015 – 08/2015

Radiant Credentialed Trainer

Trained Radiant module to providers, RNs, Technologists, Front Desk/Schedulers for both diagnostic and interventional radiology

Co-managed schedule for Radiant module at a single location for two trainers

Minnesota Valley Health [North Shore Resources] 02/2015 – 03/2015

Resolute HB Credentialed Trainer

Created training material based on role specific requirements provided by Analysts and workflow documentation Trained curriculum to CFO, Office/Billing Managers, Billers, Insurance Follow Up End users

Supported GoLive, rounding to HIM end users, Billing staff and insurance follow up staff

CHI / Alegent Creighton Health [Greythorn] 07/2013 – 07/2014

Resolute PB/HB/SBO, HIM, Grand Central and Cadence Credentialed Trainer; Chart Abstraction

Trained assigned modules role specific curriculum for all 4 waves of a new implementation Supported implementation rounding to end users, conducted eLearning and command center support Abstract data from legacy EMR to Epic and upload pertinent documents per hospital procedure

Contact this candidate