Gloria Ann Garza

Key Skills:

Communication - Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.

Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.

Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.

Planning and organizing - Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner. Major strengths include strong leadership, excellent communication skills, competent, strong team player, and attention to detail Experience – Working at Mandalay Bay since Feb. 1st 1999, with experience as Guest Room attendant, Casino Porter, Utility porter, working at EVS department. Also 18 years experience in hotel casino cleaning, chemicals, dispatch operator, certified in forklift, pallet jack operator, buffer and extraction machines, scrubbers, sweepers, all kinds.

Actual position – Supervisor at Mandalay Bay

I consider myself someone efficient, responsible, I like to be honest with my job and I ask to myself perfection and quality for the company what I work, I consider myself as a hard worker, and capable to resolve any situation assigned to my job, I’m bilingual (Spanish & English), writing and fluent speaking on both languages, I’m oriented on customer service to make sure he’s completely satisfied to come back and give the unique experience that Mandalay Bay give. Education – Social Work at Ensenada College at Baja California Mexico medium and superior level.