Customer Service Office Manager
Resume:
Cynthia Saucedo
Bryan, Texas 77808
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TITLE
Office Manager Trainee in healthcare.
OBJECTIVE
To join a team of medical professionals in assisting in the well -being of the patients. Work in a fast paced environment and be a team player.
QUALIFICATIONS
Fluent in English and Spanish.
Experience working in an urgent care clinic as receptionist.
Experience working with e Clinical Works.
Type 55 WPM.
Extensive Professional Training in Customer Service.
Computer Literate.
Accomplishments include received promotion in prior administrative positions as result of doing outstanding work.
Cashier experience.
EDUCATION
Phlebotomy Technician, Southwest Phlebotomy, College Station, TX, January 28, 2018.
Bachelor of Science in Healthcare Management, Colorado Technical University, Colorado Springs, CO., November 2014.
Have a concentration in Health Informatics.
Overall GPA 3.69; Honors at each semester.
I have my HIPAA Certification.
RELEVANT EXPERIENCE
Office Associate Dates: July 2014 – August 2014
St. Joseph’s Bryan Express Clinic, Bryan, Texas
Work as Receptionist.
Greet patients.
Scanning documents into system.
Answer multi-telephone system.
Work with e Clinical Works.
Makes Appointments for patients.
Takes patients money.
Opens/Closes office.
PBX Operator/Telephone Dispatcher Dates: March 2008 – April 2008
St. Joseph’s Hospital, Bryan, Texas
In the Communication Department.
Oversaw emergency alarms.
Answered Multi-Telephone system.
Handled patient telephone calls.
Cashier Dates: November 2011
Thrift Store, Bryan, Texas
Hospice Store. Donations would go to hospice families.
A volunteer.
Stocked the store.
Kept it clean.
ADDITIONAL EXPERIENCE
Administrative Assistant II Dates: April 1998 – June 2007
Texas Department of Public Safety Driver License Office, Bryan, Texas
Administered medical Investigations on unsafe drivers.
Attended extensive customer service training.
Renewed licenses, administered written and driving tests. /Promoted from part-time to full-time.
Worked information desk as needed.
I was a cashier.
I had to close out the office and count out other co-workers money.
Had to take money to the bank and make a deposit.
Senior Secretary/Word Processor Dates: August 1990 – March 1998
Texas A&M University Public Relations Office, College Station, Texas
Promoted from Clerk Typist to Senior Secretary/Word Processor.
In charge of a publication called “In the News”.
Answered Multi-telephone system.
Secretary to the Deputy Director, Mary Helen Bowers.
Scheduled appointments, attended meetings, took notes, produced minutes.
Input information into a data bank.
Sent out news releases to selected media communication networks.
Cashier Dates: 1998
Family Dollar Store, Bryan, Texas
Worked Part-time while working at Texas DPS.
Worked as Cashier.
Stocked items on shelves.
Cashier Dates: N/A
Wal-Mart Supercenter, Bryan, Texas
Worked part-time just for the Christmas season.
Worked as cashier.
Honored sales ads from other competitors.
Counted out my money at the end of shift.
Bagged groceries and put into shopping carts.
Attended training sessions before starting work there.
Company asked me to stay on after Christmas season but I already had another full-time job at the DPS.
REFERENCES
Angie Toliver
Supervisor
St. Joseph Hospital
Patsy Albright
Supervisor
Texas A&M University
Sgt. Efram Herring
Supervisor
Texas Department of Public Safety Driver License Office
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