Customer Service Client Support
Resume:
Mike G
McCluney
Mike McCluney
Oakdale, MN 55128
*****.********@*****.***
SkillsFinancial and banking operational and customer service Innovative, creative problem solving
Microsoft Office
Multiple record keeping programs (Wystar, Sungard, Reliu) Experience Gradient Financial Group, Arden Hills, MN 2021 –Present Investment Operations Specialist II
● Perform new business processing, client support, set-up, transfer, and maintenance of accounts along with general administrative duties to streamline workflow.
. Manage case file resolution to custodians to ensure compliance procedures.
● Respond to daily incoming correspondence from advisors and clients on a timely basis. Provide accurate
communication and documentation of account openings, And investment instructions.
● Increased cash, client distributions, RMDs, portfolio change requests and Roth alterations for cash
management/trade request processing.
● Identified and addressed issues about processing of new accounts, transfers, cash management and all account
requests by communicating with custodians, advisors And internal staff.
Wells Fargo/Customer Care Representative
December 2019-2021t
Responsible for taking incoming phone inquiries and providing assistance to the retirement plans, share-owners in a timely, efficient, and professional manners.
● Enrollment,Investments
● Transfer requests and requirements
● Distributions, Contributi
● Re-investments,Dividends
● Lost securities
● Retirement plan inquires
● Account information
● Acquisitions and mergers
● Tax /Plan inquires
Ascensus / Operations Associate II
June 2008-Oct 2019, Brainerd MN
Operations are responsible for the back office transaction processing for plans including enrollment, payroll and distribution processing. Worked closely with internal and external clients to ensure that transactions are processed in a timely manner and exceptions are resolved as quickly as possible. Also supporting the team in providing a high level of service to both internal and external clients. QKA
and ERISA classes.
● Responsible for all back office operations for traditional, 401k,and ESOP plans. This would include plan reconciliations, trading, payroll, plan documents, compliance, year end testing, and distributions. Using Relius software for testing and 5500.
● Provided timely and accurate processing of specified operational activities within the Department, focusing on meeting daily/weekly/monthly SLAs.
● Also involved understanding operational workflows as it relates to both the individual role as well as Operations as a whole.
● Complete processing, quality control, and confirm distributions and loans. Complete, process, quality control, monitor, and confirm plan distributions campaigns and force out processing as applicable.
● Reconcile bank account and trade activity to ensure all funds have been allocated correctly.
● Complete, monitor government reporting, 1099R, etc. Applying ERISA and the plan document provisions as it applies to processing.
● Yearly testing, 5500 reporting
● System enhancements, process improvements,special projects, includes testing and Agile scripts.
Bisys Retirement Services/ Trade Specialist
September 1998 - March 2008 Brainerd, MN
Responsible for analyzing discrepancies in the daily trade activity reports. Acted as a central point person to answer 401K processing questions. Special projects were also a large part of the daily workflow. Implemented new programming solutions into daily work environment creating workflow efficiency. Created and processed various trade files insuring the department met or exceeded its guidelines. Communicated to external clients creating long lasting business relationships.
● Identified special project enhancements that could be implemented through programming and/or procedural guideline changes. EducationInver Hills Community College
Sept 1994- Jan 1996, Inver Grove Heights, MN
Accounting, Generals
University of St Thomas
Jan 1996 - Aug 1998, St Paul, MN
Business Management
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