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Service Coordinator Sales Department

Location:
Brandon, FL
Posted:
February 06, 2024

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Resume:

Felaina G. Pilotte

**** ****** ****

Valrico, Florida 33594

813-***-**** cell

Email: ad3faw@r.postjobfree.com

Objective:

My objective is to obtain a position with a company that will provide me with the opportunity to grow and further develop my career.

Employment:

November 2008 – June 2014

Williams Scotsman, Inc. – Tampa, Fl

Dispatcher/Lead Administrator/Service Coordinator – Schedule and route drivers to haul mobile office units and containers within the state of Florida. Confirm all movements with customer contacts to ensure timely delivery. Manage and negotiate cost saving with 3rd party vendors. Issue and close purchase orders in JD Edwards. Review annual budget to ensure maximum cost savings. Process monthly closing procedures to ensure maximum EBIDA exceeds expectation. Manage and report delivery and installation forecasting to Area Manager. Enter service order tickets, schedule and route multiple Service Technicians based on urgency and customer needs. Request and process insurance certificates. Process customer purchase orders and contracts for signature. Enter misc. and relocation quotes in Big Machines/Sales Force programs. Assist customers with account issues including processing customer billing and credit payments. November 2007 – January 2008

Williams Scotsman, Inc. – Tampa, Fl

Operations Administrator – Assist sales department with quoting modular offices and containers. Maintain filing records per SOX compliance. Issue purchase orders to 3rd party vendor. Tract and obtain lease/sales agreement for units on-rent. Request and process all customer insurance certificates. Assist Branch/Administrative Manager with month end close. Open and process mail accordingly. Schedule and prepare Fedex packages. November 2005 – November 2007

Modtech Holdings, Inc. – Plant City, Fl

Estimator – Prepare estimates for both steel and wood framed modular buildings. Includes varies school districts, commercial buildings and residential homes. Assist in preparing bid packages for all formal bids. Request vendor quotes for specialty items. Assist Site Director in preparing modular building quotes for delivery and set up on site. Coordinate with Sales Department for accurate building specifications. Complete in house paperwork for approval of quotes. Communicate with Engineering Department to ensure correct print design also with Production Manager as to building specification and design. January 2005 – October 2005

Strategic Technologies, Inc. (d.b.a Lennar Homes) – Tampa, Fl Plan & Design Coordinator – Coordinate conduit plans, gather site plans and plat maps for future Lennar Communities. Communicate with Engineers and subcontractors for proper plans and design prints. Assist and print manager’s areas of maps needed from AutoSketch and Auto CadD LT 2005. Handle subscriber counts for ten systems and report accurate counts to channel providers. Prepare Sunshine One call locate tickets for subcontractors to locate and close all locate tickets via irth internet website. Assist with home closing counts, prepare spreadsheets to reflect closings. Assist with everyday office administration.

September 2003 – January 2005

Strategic Technologies, Inc. (d.b.a Lennar Homes) – Tampa, Fl Executive Administrative Assistant – Arrange all travel plans for the President and other Executives. Verify accuracy of all corresponds including PAF’s, address changes, new hire packets before forwarding onto the corporate office in Miami. Direct all Sunshine One call locate tickets to subcontractors, close out locate tickets, screen all incoming calls for the President, organize nine franchise books for three states, handle calls from County Attorney’s and County Commissioners, order all office products, help with everyday office administration, coordinate meetings between Lennar Homes and US Homes with Strategic Technologies, Inc. Handle disconnects and billing for Alarm division. January 2003 – September 2003

Keystone Supports, Inc. – Tampa, Fl

Project Coordinator / Estimator – Answer and route incoming calls, schedule inspections, prepare underpinning proposals for home owners, engineers and insurance companies; create drawings of residential homes and commercial buildings. Coordinate upcoming projects, sign contracts with clients, prepare and pull permits in West Central Florida. File Notice of Commencements in various counties, handle incoming calls from concerned home owners and contractors. Education:

1991-1994

East Bay High – Gibsonton, Fl

College Preparatory Diploma, Member of DECA, Softball Team and Business Education Skills:

● Microsoft Office Excel

● Microsoft Office Word

● Microsoft Office Outlook

● Millennium Windows

● ACT! Premium / Professional for Workgroups

● Salesforce / Big Machines

● Quick Books Pro

● AutoSketch 8

● JD Edwards

● Floor Plan Plus 3D

● 35 WPM

● Multi-phone lines

● Organized and detail responsibilities

● Excellent customer service skills

● Experienced in meeting time frame and deadlines

● Florida Notary Republic

● Florida License Real Estate Sales Associate

References:

Information upon request



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