AIJAZ SABIR

**** *. ***** ***, ******, CA *****

714-***-****

ad3fak@r.postjobfree.com

OBJECTIVE

Experienced IT professional skilled in troubleshooting and networking, looking to support company growth.

EDUCATION

Bachelor of Science Degree in IT – Data Communications System Technology, March 2012

GPA 4.0 with Valedictorian, Deans List. ITT Technical Institute, Orange, CA.

Associate of Science Degree in IT - Computer Network Systems, June 2010

GPA 3.94 with Highest Honors, Deans List. ITT Technical Institute, Orange, CA.

TECHNICAL SKILLS

Hardware: Personnel Computers Desktops, Laptops, Apple Macintosh, and Tablets.

Software: Microsoft Office 2016, Lotus Notes.

Repair, Installation, Upgrades: NIC Cards, Video Cards, Hard Drives, and Memory Cards.

Clerical: Over 5 years’ experience in customer service, typing 70 wpm, filing, data entry

Networking: configure Cisco 2600/2650/2950/3850/3950 routers and switches, TCP/IP, VOIP, good problem solving and troubleshooting skills.

Operating Systems: DOS, Windows Server 2012, SCCM Server 2012, DHCP and DNS server, Active

Directory, Microsoft Office 365. Linux/Fedora 8, 11 and 12, Windows 7, 8, and 10.

P-Touch Label Printer, HP and Cannon Scanners.

EMPLOYMENT EXPERIENCE

Digital Intelligence Systems/Southern California Edison, Tier II IMT Technician, Pomona/Rosemead, CA

March 2023 – present

Execute deskside support services at the request of Clients.

Collaborate with selected strategic team members to provide expertise and work direction.

Receive dispatch tickets and manage SLA attainment.

Support and maintain all equipment related to End User Computing during Break/Fix, IMAC (Install, Move, Add and Changes) and Desk Side Service type events.

Conduct technical support in accordance with documented standard procedures.

Provides resolution for escalated service tickets and properly track all activity via the applicable ITSM tool.

Maintain close contact and open communication with clients and management until an issue has been resolved.

Provide manager with regular updates on problems encountered and identify possible longer-term solutions or improvements to reduce future problems.

Works with Field Managers and Lead Technicians in the event of needed escalation to troubleshoot and solve technical problems.

Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes.

Ability to provide support outside of core business hours when there is an outage or scheduled upgrade to take place at the assigned site.

Robert Half Technology/Charles Drew University, Computer Technical Specialist, Los Angeles, CA

September 2021 – February 2023

Manage and help students and staff regarding any IT related issues like password resets, unlock accounts, help them to connect their devise to Wi-Fi Network using Active Directory and Password Management Tool.

Take ownership of the help desk tickets and work on them and solve the IT related issues.

imaging Laptops using SCCM 2012.

Deploy new hardware both PC/ Mac desktops/ laptops, troubleshoot and repair the same if necessary.

NSC Global Managed Resources LLC Field Engineer Partner with ATOS performing Outsource IT Support for Disneyland and Affiliated Companies, Anaheim, Burbank and Ontario, CA August 2018- May 2021

Perform Computer refreshes i.e. swapping old desktops\ laptop\Macs and putting the new ones for the staff members of Walt Disney offices and Studio buildings, ABC and affiliated companies at different Disney locations.

Transfer data and software from old computers to new ones as a part of refresh procedure.

Map Network Drives from old computers to new computers.

Perform printer migrations from old computers to new computers from desktop to desktop, desktop to laptop.

Install necessary hardware like Docking Stations, big monitors, security cable lock, keyboard, mouse needed as a part of computer refresh procedure.

Deploy new hardware both PC/ Mac desktops/ laptops, troubleshoot and repair the same if necessary.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Field incoming help requests from end users via both telephone and work orders in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved.

Also worked with State of California the CAL-OES NextGen 911 project, configuring, installing Cisco Routers, Switches, ISR, BCF Servers for Police Departments for cities in the State of California.

Worked on Active Directory by resetting user password, adding them to different groups, adding them to print servers.

Used SCCM to image computers use to re-image computers about 80 plus computers a day.

Worked on Office 365 by troubleshooting the same, configuring and adding different emails on Microsoft Outlook on user accounts.

A3 Solutions (CompuCom) Tech Support Analyst I, Burbank, CA August 2017- August 2022

Perform Computer refreshes i.e. swapping old desktops\ laptop\Macs and putting the new ones for the staff members of Walt Disney offices and Studio buildings, ABC and affiliated companies at different Disney locations.

Transfer data and software from old computers to new ones as a part of refresh procedure.

Map Network Drives from old computers to new computers.

Perform printer migrations from old computers to new computers from desktop to desktop, desktop to laptop.

Install necessary hardware like Docking Stations, big monitors, security cable lock, keyboard, mouse needed as a part of computer refresh procedure.

Deploy new hardware both PC/ Mac desktops/ laptops, troubleshoot and repair the same if necessary.

Worked on Active Directory by resetting user password, adding them to different groups, adding them to print servers.

Used SCCM to image computers use to re-image computers about 80 plus computers a day.

Worked on Office 365 by troubleshooting the same, configuring and adding different emails on Microsoft Outlook on user accounts.

Precision Document Solutions/Riverside Community Hospital; Hybrid Technician, Riverside, CA

November 2016- April 2017

Authorized the preventative maintenance program (PMP) for clients including but not limited to break/fix.

Overhauled setup of new printers for client’s premises by configuring the IP addresses on the same.

Streamlined the client’s inventory levels at their facility.

Maintained printer fleet on a regular basis; monthly/quarterly/semi-annual/annually

Performed weekly restocking of printer parts and accessories at company warehouse.

Enabled completion of Page Count Collection during monthly billing cycle

Initiated product delivery as service tickets are dispatched.

Developed duty cycle cleanings on client devices.

Hosted meetings between client Materials Managers and IT Managers.

Established a system supporting warehouse inventory monitoring the needs assessment process.

ITT Technical Institute, Systems Support Technician, San Dimas, CA July 2011-September 2016

Manage User Accounts and profiles and ensure all Campus computer equipment is operational.

Monitor Instructional based computer requirements and ensure students are able to access curriculum-based resources and lab equipment.

Identify, define and categorize network problems and makes recommendations to the Director/Dean/Chairs on the repair or replacement of hardware.

Provide technical support on the upgrade and maintenance of application software on the distribution of curriculum images.

Upgrade Learning Resource Center computer resources and manage student access needs

Pertaining to both Wireless and Student Portal issues.

Maintainance of computer equipment inventory and utilize equipment effectively to satisfy departmental needs based on quarterly refresh cycle.

Imaging Laptops using SCCM 2012 enable students to use these as an E-Text Book.

Deploy new hardware both PC/ Mac desktops/ laptops, troubleshoot and repair the same if necessary.

Manage Federal College Work Studies i.e interviewing, hiring, scheduling and train them to perform daily IT related day to day operations at the Campus.

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