Tulio A. Andrade

***** *** **, *** ********, CA *1340 818-***-**** ad3faj@r.postjobfree.com

Objective

I am a highly motivated, diligent and strong minded individual who is always enthusiastic to assist others and an intuitive leader. I am actively seeking for novel career opportunities that will challenge me to go beyond my comfort zone and aid in my personal and professional development. Skills And Abilities

● Fluent in Spanish

● 6 Years of Customer Service and Money Handling Experience

● 12 years of Caretaking and Special Needs Behavioral Support

● CPR Certified

Experience

Head Concierge,Citibank, N.A January 2022 - May 2023 Provide exceptional personalized client experience while assisting clients with routine transactions as well as identifying financial products that will enhance and strengthen their financial experience/relationship with us. Assist clients, both in person and remotely with account opening, credit card applications, personal loans and CD conversions. Educate and encourage clients about Citi's mobile/ online banking services and benefits. Complete account maintenance such as updating personal, contact, and employment information. Take initiative in guiding and encouraging fellow tellers in sales, referrals and product knowledge. Assist with staff scheduling, MOCK BCA, branch retention, and VBS support.

Training Coordinator, Future Focus INC. January 2013-January 2023 Actively contribute in the hiring and training of new staff. Assist adults who have a developmental and/or learning disability in developing independent living skills eventually leading him or her to be able to live on his or her own. Assist clients in coordinating, scheduling and maintaining regular appointments. Work one on one with clients on developing money management skills and educate clients on the importance of maintaining adequate financial skills. Keep supervisors and program directors up to date with any and all changes related to the client.

Caretaker,My Life Foundation August 2010-January 2013 Work with adults with developmental, learning and physical disabilities. Assist with developing/ maintaining proper hygiene, develop skills and abilities to promote clients independence to complete day to day activities. Assist with private/public transportation and scheduling appointments, managing important doctor, dentist and specialist visits. Aided clients who were physically impaired with getting in and out of bed, brushing teeth, showering, using the restrooms and changing adult absorbent briefs. Licenses

Real Estate License NBA: Non-Working Status