Customer Service Health Care
Resume:
Jenny Acosta
Seasoned customer service worker seeking remote full time employment.
Denham Springs, LA 70726
ad3fah@r.postjobfree.com
I am an experienced and highly skilled customer service representative with experience in health care and the retail industry. I have experience in everything from working in the warehouse to a supervisor position and everything in between. I also have over 15 years of impeccable customer service experience both in the health care field and in the retail industry. I love solving problems and helping people. I am a master at multi tasking and a perfectionist when it comes to accuracy and doing things correctly, the first time! I'm an empathetic people person with a kind, caring demeanor while keeping a professional, and confident presence.
Authorized to work in the US for any employer
Work Experience
Cashier
Murphy's USA Gas Station - Denham Springs, LA
June 2023 to Present
• Operate the cash register and process customer payments
• Provide excellent customer service and resolve complaints
• Restock the store as needed
• Ensure all store policies and procedures are being followed
• Maintain a clean and orderly work area
• Monitor the store for shoplifters and report any suspicious activity
• Balance the cash register and report any discrepancies
• Completed all closing reports accurately
Cashier/Customer Service
Walmart - Denham Springs, LA
June 2022 to May 2023
• Greet customers as they arrive at checkout counter.
• Conduct financial transactions using cash registers by taking cash in exchange for the items sold.
• Scan merchandise to determine prices and provide customers with information on what needs to be paid.
• Process credit and debit cards and ensure that receipts are signed, and cards are returned.
• Deactivate tagged merchandise and bag purchases in item-appropriate bags.
• Process discount coupons and redeem offer points in exchange for purchases.
• Ensure that the right amount of change is present in the cash drawer at the beginning of each shift
• Balance cash drawer at the end of each shift and handle any apparent discrepancies.
• Handle returns and exchanges by coordinating efforts with the customer service department.
• Listen to and attempt to resolve customers’ complaints and ensure that any escalated ones are informed to the right department.
• Ensure the cleanliness of the cash counter and surrounding areas.
• Stock merchandise, restock returned merchandise on shelves and set up marketing displays.
• Assist customers in finding the required items.
Member Services Representative
BroadPath Healthcare Solutions - Remote
January 2020 to August 2021
• Assisting customers in resolving issues or answering questions regarding products or services provided by the company
• Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack
• Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills
• Providing company information to customers, including rates, fees, and other data
• Tracking and resolving customer issues using computer software applications such as CRMs and DMS es
• Identifying and solving problems with customer orders or service requests
• Explaining new or existing products or services to customers via phone, email, or live chat sessions
• Entering orders into an order management system or other software application used by the company
• Following up with customers to ensure that they are satisfied with the resolution to their issue Head Cashier/Supervisor
The Home Depot - Baton Rouge, LA
March 2015 to December 2019
• Handling cash transactions and processing payments, refunds, and exchanges with customers
• Checking customer IDs to ensure that only authorized individuals may enter the premises or conduct transactions
• Processing cash transactions accurately, including counting money, collecting signatures, and recording transactions in computer systems
• Performing inventory checks to ensure that the store’s items are properly stocked
• Receiving and processing returned items such as appliances or other large items that cannot be sold at the store where they were originally purchased
• Providing customers with information about products and services offered by the store
• Accepting payment, such as credit cards or cash, from customers for items purchased at the store
• Assisting customers with questions about products or services offered by the store. May also be responsible for providing assistance to customers who have special needs due to disabilities or other considerations
• Maintaining security by monitoring the store for potential theft or other criminal activity Cashier
The Dollar Store - Opelousas, LA
October 2013 to February 2015
• Greet customers as they arrive at checkout counter.
• Conduct financial transactions using cash registers by taking cash in exchange for the items sold.
• Scan merchandise to determine prices and provide customers with information on what needs to be paid.
• Process credit and debit cards and ensure that receipts are signed, and cards are returned.
• Deactivate tagged merchandise and bag purchases in item-appropriate bags.
• Process discount coupons and redeem offer points in exchange for purchases.
• Ensure that the right amount of change is present in the cash drawer at the beginning of each shift
• Balance cash drawer at the end of each shift and handle any apparent discrepancies.
• Handle returns and exchanges by coordinating efforts with the customer service department.
• Listen to and attempt to resolve customers’ complaints and ensure that any escalated ones are informed to the right department.
• Ensure the cleanliness of the cash counter and surrounding areas.
• Stock merchandise, restock returned merchandise on shelves and set up marketing displays.
• Assist customers in finding the required items.
Warehouse Receiving
Bass Pro Shops - Denham Springs, LA
November 2010 to September 2013
• Observing inventory levels and recording stock levels as needed in order to ensure that items are not out of stock or overstocked
• Receiving shipments of products or materials and recording information such as shipping details, weight, dimensions, etc. in computer systems
• Receiving and unpacking incoming shipments, storing items until they can be processed further, and making sure they are stored properly
• Communicating with warehouse staff about shipment arrivals, processing needs, and other information that may be relevant to the warehouse operation
• Making sure that all products are properly stored in accordance with federal regulations regarding temperature, humidity, light exposure, etc.
• Packaging items for shipping using boxes, packing materials, labels, and other supplies as needed
• Performing clerical tasks such as typing, filing documents, and answering phones
• Maintaining records of warehouse inventory levels, sales, orders, and other data related to the warehouse operation
• Receiving and processing outgoing shipments by unpacking boxes, counting items, entering data into computer systems, and packaging items for shipment Education
Completed a 9 month course and received a diploma in Medical Billing & Coding
Remington College-Baton Rouge Campus - Baton Rouge, LA August 2009 to May 2010
Graduated highschool and received my diploma in Computers/typing Live Oak High School - Denham Springs, LA
August 1999 to May 2000
Skills
• Live Chat
• Order Entry
• Order Management System
• Medical Billing
• Medical Coding
• Pricing
• Quality Assurance
• Communication skills
• Interpersonal communications
• Customer service
• Mathematics
• Product knowledge
• Cash handling
• Attention to detail
• Problem solving
• Service
• Time management
• Multi-tasking
• Organization
• Patience
• Team working
• Debits & credits
• Inventory
• Merchandising
• Issuing refunds and exchanges
• Friendliness
• Empathy
• Adaptability
• Digital literacy
• Typing
• Self disciplined
• Goal oriented
• Self motivation
• Emotional intelligence
• Dependable
• Reliable
• Learning
• Speed
• Accounts Receivable
• Accounts Payable
• Empathy (10+ years)
• Collaborative problem solving (10+ years)
• Adaptability (10+ years)
• Oral communication (10+ years)
• Digitally literate (10+ years)
• Time management (10+ years)
• Comprehension (10+ years)
• Multi-tasking (10+ years)
• Customer Care
• Customer Support
• Call Center
• Typing
• Microsoft Outlook
• 10 Key Data Entry
• Data Entry
• Accounting
• Microsoft Powerpoint
Awards
Maintaining a 4.0 g.p.a. throughout the 9 month course in medical biling and coding
May 2010
Achieving and maintaining a 4.0 g.p.a. throughout the whole 9 month course Star performer
December 2015
Going above and beyond my responsibilities and exceeding what was expected from an associate in my position
Certifications and Licenses
OLCC Service Permit
Contact this candidate