Customer Service Sales Manager

Teri Horne

**** ********* *****, ********, **** *5140

513-***-**** ***********@*****.***

Summary

Throughout my career, no matter my level of position or degree of responsibility held, a Customer Centric approach has been my key to success. Finding the delicate balance between what the customer needs while maintaining the integrity of the business you support. The ultimate goal is when that individual walks away. That they have what was needed because you helped them discover that pain point. If the prospect feels they interacted with an individual that is empathetic, a good listener, and someone that can support their needs, you have success. When someone walks away from our meeting, my focus is that they feel better than they did when we first met!

Expertise

Sales Training and Development expertise

Trained and developed new sales personnel

Highly skilled in face-to-face sales and telephone sales

Outstanding Customer Service skills

Skilled in Conflict Resolution and Negotiations

Hired, trained, managed, and led new sales teams to meet and exceed expectations

Accomplishments

Built a Customer Service department which included hiring, training, managing, and developing all materials and staff

Designed and implemented an International Training Program utilized in India and Japan

Designed and implemented a Shopper Program rolled out in all of Cincinnati and Columbus

Experience

Omnicare – a CVS owned company - Sales Manager for the East Coast 11/21 to present

Hire, train, develop and manage an inside sales team to make calls and generate meets

Develop materials specific to the role to support ongoing success

Work with the senior management team to general business and create advertisement collateral

Manage metrics to define success and alter strategy to meet established goals

Hearth Homes Communities – Leasing Manager 9/16 to 10/21

Leased luxury apartments ranging from $1700 - $2500 per month

Top sales contributor for over 6 months

Prepared quarterly market surveys to evaluate our competition

Coordinated with the construction manager to coordinate release of new homes once completed

Network with local businesses to build rapport and generate business

Macys - Executive Sales Manager 2/13/to 9/16

Manages a $10M sales portfolio that included 4 departments

Hired, managed, and trained all sales associates

Developed and implemented various strategies to increase sales performance

Managed and developed a team of 27 sales associates

Convergys – Senior Manager of Learning 4/08 to 1/13

Outlined development models and training initiatives for client roll-out

Implemented signed deals from inception to completion

Participated in the initial sales engagement with prospective client

Coordinated with clients to understand their needs to design and implement the sales plan defined

Manager of Home Agent Recruiting

Recruited and developed all at home agent for North America

Managed projects across multiple sites related to training and development of sales skills

Lead a team of 25 recruiters and 4 managers to support all client needs

Education – Bachelor of Science, Bellevue University – Graduated 8/31/2012

Certifications

Certified Behavioral Analyst DISC – TTI

Management Certification – Regis University

Zenger Miller (Achieve Global) Certified Facilitator

Community Involvement

Director of Speakers Bureau for Aids Volunteers of Cincinnati

Cincinnati Cares – partner with Shriners of Cincinnati for children with severe burns

Cincinnati Fund Raisers – partner with Children’s Hospital

https://www.linkedin.com/in/terihorne

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