Melissa Galmez

818-***-**** ~ ad3f93@r.postjobfree.com

OBJECTIVE

Hard worker, ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Strong focus on listening to and addressing patient concerns and answering all questions in terms patients can easily understand. Willingness to work with all members of the medical team and listen to their suggestions and input to improve results and maximize patient satisfaction. Specialized as a general internist during residency, providing me with knowledge of a range of health issues that impact internal organs. EDUCATION

Cal State University of Northridge: June 2016 - May 2020 Bachelor’s Degree in Kinesiology Human Health

● Pre-Physical Therapy Club

● Women’s Soccer Club

Los Angeles Pierce College: July 2012 - June 2016

Associates Degree in Social & Behavioral Science

● Women’s Soccer Champion

SKILLS

Expertise:

Phone call experience, Organized, Computer Skills, Data Entry, Filing, Faxing, Scheduling, Printing, Emailing, Detail Oriented, Customer service, Project planning, Multitasking, Coordination skills, Data management, Team Building Punctual & HIPPA regulations Software:

HelloNote Patient Portal, Microsoft Suite (Excel, Word, PowerPoint), Blue Shield Verification, Healthcare Provider Verification, Noridian Medicare Portal, Noridian Healthcare Solutions, NPPES NPI Registry Search Records & Ability Access RCM & Verifying all Medical accounts (In-Network

& Out-of-Network insurance benefits., NextGen, Citrix workspace, TSI, Sharepoint & eBridge WORK EXPERIENCE

Patient Service Representative (Full-Time Remote): Boston Medical Center July 2023 - December 2023

● Provides accurate, detailed information and updates patient records using EPIC and Citrix.

● Uses a computerized scheduling system to schedule/reschedule appointments with two monitors & laptop with headphones.

● Attends scheduled training sessions to learn to support additional ambulatory practices as directed by the manager.

● Answers & resolves patient inquiries, in a professional, empathetic, & patient-centered way, using effective listening, written & verbal communication skills.

Patient Care Coordinator: SMC Physical Therapy June 2022 - March 2023

● Opening up & managing the front desk, checking in patients, receiving high call volume & setting up appointments.

● Creating patients’ profiles, filing/scanning medical records, scan prescriptions, referrals/authorizations.

● Collaborated with Doctors, Sports Medicine, Surgeons in meetings to do marketing.

● Verify insurance eligibility, dealing with copayments, process billing transactions & approve claim payments.

● Faxing Plan of Cares (Evaluations) for every doctor’s signature & following up with their offices via email & phone.

● I’ve received exceptional comments from patients via online review. Physical Therapy Aide: SMC Physical Therapy Feb. 2022 – June 2022

● Wiped down all equipment and prepared hot/cold packs with the Stimulator machine.

● Assisting in supervising patients on routine exercises using flowsheets.

● Filing medical records, emailing, faxing & answering phone calls.

● Scheduling patients on calendars using our software called HelloNote Patient Portal.

(Covid-19 Pandemic)

Textbook Associate: Cal State University of Northridge June 2019 - Dec 2020

● Important details are that the employee enters customer & account data, makes phone calls, inputs client info into spreadsheets, and reviews.

● Updating account information, recommends and selects products, verifies and logs deadlines, sorted and labels textbooks/workbooks shelves.

● Maintains accurate records, inventory using data sheets, unboxes new merchandise, merchandising, display maintenance & housekeeping ACHIEVEMENTS

Internship: CSUN Center of Achievement - Adapted Physical Therapy

● Develop relaxing stretches for all elderly patients and help keep a clean and positive environment. Help and coordinate patients in their therapy sessions. Interact with the patient's backgrounds and daily living. Certificate: Biomedical Research – CITI Program

● Dedicated to serving the training needs of colleges & universities, healthcare institutions, technology and research organizations, and governmental agencies, as they foster integrity and professional advancement of their learners. Awards: LA Pierce College Soccer Champion, Reseda High school Soccer & Cross-Country Team Melissa Galmez

ad3f93@r.postjobfree.com • 818-521 - 9680

Availability: Immediately, Monday - Friday

7am - 12:30pm On-site • 1:30pm - Close Remotely

Or willing to train in person then Fully Remote

Highly motivated with years of experience in the healthcare setting, seeking a fulfilling remote position. I excel in remote settings but am also open to on-site training for a seamless transition and deep integration with your team. Passionate about helping the company and serving patients. After researching your company, I feel my goals and values matched your company. I have strong communication, and customer service skills.

I am certain to push through with my dedication I have always worked with to accomplish my goals and gain more knowledge and insight that relates to health and sports which is why I majored in Social & Behavioral Science as well as Kinesiology to help clients. I also finished my internship at CSUN at the health center. I strongly believe I am a qualified candidate for this position. I have maintained a safe, neat, and organized environment for my past occupations. I am observant, hard-working, dedicated to clients and I believe my qualifications would make me an outstanding asset to your company.

My skills and experience align perfectly with this position and I'm eager to contribute to helping the company's goals. Excellent communication and collaboration skills, depicted through images of virtual meetings. I also have a strong time for management and self-motivation, represented by a visual of a calendar or a checklist. I am an extremely hard working and adaptable individual. While I'm confident in my ability to thrive remotely, I'm open to on-site training to ensure a smooth onboarding experience and build strong relationships with my team.

I am available for an interview at your earliest convenience and am excited to learn more about this opportunity. Thank you for your time and consideration.I'm excited to discuss how my remote expertise and adaptability can benefit your service. Please reach out to schedule an interview at your earliest convenience.

I hope this helps! Please let me know if you have any other questions. Sincerely, Melissa Galmez

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