Sandra Noa

https://www.linkedin.com/in/sandra-noah-2ba4917a

Cell: 954-***-****

Email: ad3f92@r.postjobfree.com

PROFESSIONAL SUMMARY

Microsoft, Azure (cloud Administrative -104), Security+, MCSE, MCSA, MCP, A+ certified. Experienced professional in IT providing all levels of technical support for 20 years with a bachelor’s in computer science. Constantly working to enhance my knowledge and upgrade my skills set in the evolving Information Technology industry.

EDUCATION

The Academy: Security+, Azure, AWS, CCNA 01/12/2021-

The Academy, Microsoft 11/2014- /10/2015 N+, MCSA, MCSE, Security+, CCNA

PC Professor, Boca Raton FL 06/2006 – 07/2007- A+ and MCP

Barry University – Miami Shores, FL 01/2001 - 05/2005- GPA 3.20. Bachelor of Science in Information Technology

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HIGHLIGHTS

•Maintain LAN/WAN infrastructure and wireless/ hardwire environment and patching/ endpoint (OS’s, software, and updates)

•Possess a professional interpersonal communication skill with IT/CEO/CFO/ team,higher/low management, co-workers, end users, vendors, and excellent documentation kills.

•Utilize Ticketing Systems: SNOW, TLO, Maximo, Team Viewer, SMS (Systems Management Server) Infra Remedy, Goverlan, Kaspersky, and Siebel.

•Maintain, manage/troubleshoot MS Teams, GoTo Webinar, WebEx, Zoom, Adobe Connect,

•Remote support (RDP), VPN, : IBM notes, Zendesk, Kaspersky, ConnectWise, Solarwinds, SysAid, Bomgar, TeamViewer, ConnectWise Control, LogMeIn

•Install, manage, and troubleshoot: Server 2003, 2008, 2012, 2016, 2019, and Active Directory certified.

•Storage, SAN, SAS, O365, Azure, SSD, HDD, OneDrive .

•Vast technical knowledge/experience with devices/peripherals including: outers/Switches scripting (Powershell), SharePoint, Exchangem VoIP (Avaya) Hubs, Bridges, Firewalls (Fortinet-Safeguard-Cisco-Juniper), HP, DELL, Aruba, AP's, desktops/laptops, and printers.

•Profession in Operating Systems:Wind19, Wind10, Wind8, Wind7, XP, Vista, Wind2000, MAC, and Thin Client.

•Diverse experience with SCCM, Citrix, Google Apps, MS Office Suite, MS Project, Microsoft tools, Ghosh, Bare metal, and Java script.

•Knowledge/experience in a Virtual environment for Hyper- V and VMware.

•Monitor Tools: Nagios, SolarWinds, and Kaspersky.

•Storage Technology: SAN, Saas (knowable with).

•Cloud Technology: Azure, O365, OneDrive.

•Manage, troubleshoot,, and update changes documents in TEAMS Center.

System Admin/Engineer

SILVER-RIDGE IT Field Support/Remote (11/10/2014– present

•Setting up full scale LAN/WAN infrastructure: Server 2008//2012, Firewall (Meraki (Cisco) Fortinet, HP/DELL, and Safeguard).

•Collaborate with IT teams/CFO/CEO to escalate and resolve complex technical issues according to the urgencies and guideline.

•Switches/Routers (Cisco/HP/DELL), Access Point, Aruba, IP cameras, cabling (install), POE Injector, data, cabling, DMARC extensions, cutovers, cross connections,, Avaya (VoIP ) PBX Polycom, Aruba, .and Mobile devices (Android /Blackberry iPad).

•Respond to service requests and incidents in a timely manner accroding to the urgencies and guideline.

•Adds/remove on panel, VoIP, ports, cables, and connection issues.VPN, Install and troubleshoot OS: XP, Wind7, Wind8, Wind10, and MAC.

•Perform non-routine installation and/or maintenance assignments to include tests, repairs, and troubleshoots of A/V equipment.

•Provide project support including the set-up and maintaining of equipment for audio, video conferencing and teleconferencing needs.

•Deploy/migrate, DNS, Office365, Azure, Gmail, Google Calendar, Google Drive, Google talk/Hangouts, google blogger services & reports, etc….

•Setting and managed users’ profile in AD, work with GPO- Group Policy.

•Responsible for setting audio visual and video conference support.

•Work with anti-virus malware: CA, Symantec, Norton, McAfee, AVG, Essential, Malwarebytes, Mozilla, and Kaspersky,

•Performed data backups and disaster recovery operations, and Imaged/wipes using Ghost, SCCM, Bare metal installs, and refreshes on Lenovo, Dell/HP machines.

•Experience in CRM solutions (e.g., Zendesk, MS Dynamics, Zoho CRM

•Break-Fix, tune-ups, and diagnose for: desktops, laptops, printers, and peripherals.

•Respond to service requests and incidents in a timely manner according to its urgencies and professional manner, ensuring effective problem resolution and user support to top level management.

Information Technology Analysis (Network-Desktop Support)

US Census- Call Center-Silver Ridge IT- Tamarac Fl. (contract) 11/06/2019-10/31/2020

•Managed, maintained, and troubleshoot Desktop issues on Cloud Server and Window’s OS environment.

•Respond to service requests and incidents in a timely manner accroding to the urgencies and guideline.

•Collaborate with IT teams/CFO/CEO to escalate and resolve complex technical issues according to the urgencies and guideline.

•Supported, Jabber/ ZenDesk) Apps.) virtual remote (RDP), VPN, Tracker, managed, and troubleshoot SNOW (ticketing System) on network connections, phones system (Platonic- Cisco) peripherals etc.…

•Contributed to the knowledge base SharePoint, troubleshooting steps process for networking connectives issues and applications support.

•Documented daily incidents report and collaborated with NOC/Technology team for resolution on daily operations.

•Assisted over 600 Agents/Leads/ Supervisors/ Lower-higher Management, Developers, and NOCs team on technical issues for better resolution.

•Decommissioned rack and stock Desktops, peripherals, cables etc

NOC, Network Operation Control (contract expired. (contract expired) Transunion Boca Raton 03/2014 - 11/2014

•Configured and troubleshoot desktops, laptops, printers, peripherals,VPN, RDP remote, iPhone apps. And Access Point (Wi-Fi),

•Used Nagio/monitor system to keep tract of (RAID) and added/removed harddrives and configuration for flow control.

•Imaged/wipes using Ghost, SCCM, and Bare metal installs, and refreshes on Lenovo, Dell/HP machines.

•Worked with TCP/IP, DNS protocols (Domain), AD (Active Directory) for network connections issues, reseted passwords, ADD/desable user’s profile.

•Managed and troubleshoot Outlook and TLO (ticketing system), Maximo for documenting, troubleshooting, and escalation protocols.

•Collaborated with IT team in disaster outrage recovery and participated in (Server-Juniper/Cisco) to network closet-rack for low-balance.

•Respond to service requests and incidents in a timely manner accroding to the urgencies and guideline.

Network/Desktop Support, Level 2 support over 3000 end users. (contract expired)

IBM, CEMEX WPB FL. 03/2012 – 11/2013

•Supported over 3000 end users, including India, Menorah (Mexico), and Canada on site, remote, and field support.

•Configured and troubleshoot desktops/laptops, printers, peripherals, VPN connections RPD remote, break fixes. And PC Tune-ups and iPhone apps.

•Monitored sites on LAN/WAN, wireless/hardwire, switches routers connectivity using SolarWinds.

•Installed and configured, OS- Operating Systems, Wind7, Vista, XP, and Wind8.

•Worked with Ticketing System, Remedy to create and open new existing incidents.

•Imaged/wipes using Ghost, USB, Easy Transfer, CrossOver Cables, and proprietary software.

•Installed/uninstalled programs: MS Suite, Citrix, Java, Lotus Notes, and Outlook, via remote and direct installs.

•Managed, install, and troubleshoot, Anti-virus software: McAfee, Symantec, Norton and performed data backups and disaster recovery.

•Responsible for adds/ moves, delete, and permissions using Server 2008 in Active Directory as well as wireless configuration on Laptops and Smart Card.

•Respond to service requests and incidents in a timely manner accroding to the urgencies and guideline.

•Collaborate with IT teams/FO/CEO to escalate and resolve complex technical issues according to the urgencies and guideline.

Network/ Desktop Support (Lead Tech)

KFORCE (subcontractor in South Fl.) Clients include. 04//2009 –01/2012

Precision, Chase, First Data, Bash Restaurant, Dunkin Donuts, JP Morgan, NetTech, JMCP Bank (Chase) Macy’s, TD Bank, Workforce One, Franklin Templeton, Bank of America, TD

Bank, Seaview Rehab, Hello America, Cross County Healthcare, American Express, Smith & Berny’s, Motorola, IKO, Xerox, Jenny Craig, Wachovia, WWW. Tax, WAMU, and Siemens.

•Supported over 1500 users and 7 sites in Metropolitan area, Florida in a LAN/WAN environment.

•Respond to service requests and incidents in a timely manner accroding to the urgencies and guideline.

•Collaborate with IT teams/CFO/CEO to escalate and resolve complex technical issues according to the urgencies and guideline.

•Wiped using ghost, and chrome: PC’s Tune-up, brakefixes, hardware, peripherals, updates, patches, and applied hot fixes.

•Analyzed computers related issues, and removals of virus/malware/spyware.

•Adds/removed on Active Directory, VPN, RDP remote, and troubleshoot users’ profile on laptops/desktops, and Thin Client.

•Performed data backups and disaster recovery operations.

•Handled ticketing system via SMS and troubleshoot over 250 applications on Red Hat/ran report.

•Executed remote access and (VPN) to end users to troubleshoot applications hardware, connectives issues.

•Installed Network Interface Cards NIC’s, PCI Cards, and troubleshoot IP (dynamic/ static), WINS, DNS configurations, and LAN/WAN connectivity.

•Managed and handled Servers 2003, 2005, Operating Systems Wind2000, Wind NT 4.0, and XP.

•Managed and setup users’ profile in Active Directory and reinforced GPO (group policies).

•Maintained accurate schedules throughout the phase.

Junior Administrator

SUNSENTINEL – Deerfield 02/2007 – 01/2009

•Supported over 1500 users and 7 sites in Metropolitan area, Florida in a LAN/WAN environment.

•Wiped using ghost, and chrome: PC’s Tune-up, brake-fixes, hardware, peripherals, updates, patches, and applied hot fixes.

•Analyzed computers related issues, and removals of virus/malware/spyware.

•Adds/removed on Active Directory, VPN, RDP remote, and troubleshoot users’ profile on laptops/desktops, and Thin Client.

•Performed data backups and disaster recovery operations.

•Handled ticketing system via SMS and troubleshoot over 250 applications on Red Hat/ran report.

•Executed remote access and (VPN) to end users to troubleshoot applications hardware, connectives issues.

•Installed Network Interface Cards NIC’s, PCI Cards, and troubleshoot IP (dynamic/ static), WINS, DNS configurations, and LAN/WAN connectivity.

•Managed and handled Servers 2003, 2005, Operating Systems Wind2000, Wind NT 4.0, and XP.

•Managed and setup users’ profile in Active Directory and reinforced GPO (group policies).

•Maintained accurate schedules throughout the phase.

LANGUAGES Bilingual (fluent in English and Castellano (Spanish)

REFERENCE FURNISHED UPON REQUEST

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