Wiley N. Lawson

405-***-****

ad3f8t@r.postjobfree.com

SUMMARY:

• Finance professional with over 15 years of experience in in forecasting, account performance analysis, investor relations, market research, financial planning, and networking.

• 7 Years of experience in handling customer complaints and used various database software’s for tracking

(Salesforce, Oracle),

• Actively involved in Identifying risk factors, capturing, researching, and investigating complaints.

• Involved in Identifying issues, escalates to management for resolution and formally documents findings.

• Handled escalated situations while working with US Small Business Administration disaster assistance program, these have been in-person meetings, on the phone and completed reconsiderations for loans that were declined initially for disaster victims, every case calmed the situation in an unemotional professional manner.

• Go-getter attitude with an ability to easily grasp new ideas, concepts, methods, and investment techniques.

• Solid communication, interpersonal, time management, analytical, organizational, and leadership skills.

• Proven ability to effectively handle multi-task levels of management responsibility with minimal direction from superiors while supervising personnel, providing team leadership, motivation, and development.

• Adept in creating, developing, and executing short- and long-term financial strategies customized to meet client needs in profit-driven, customer-focused environments.

• High-impact financial change-agent with a strong ability to identify initiatives and facilitate action-driven plans to support corporate growth and objectives.

SKILLS:

• Financial Planning /

Account Management

• Management / Leadership

skills

• Process Improvement /

Problem Solving

• Project Management Skills

• Decision Making /

Delegation Skills

• Interviewing / Appraisal

Skills

• Performance management

• Excellent Communication

(oral & written)

• Customer Interface Skills

• Teradata -ETL

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Microsoft PowerPoint

• Microsoft Access

• Salesforce

• Oracle

• Microsoft Project

• SAS

• Installing / Configuring

Computer Hardware /

Software

• Knowledge of Six Sigma

• Highly detail-oriented

• Ability to multi-task

efficiently

• Good organizational /

Follow-up skills

• Teamwork / Work well with

all levels of management

and personnel

• Flexibility / Adaptability

• Honesty / Integrity /Trust /

Respect

• Strong work ethic

• Work well under pressure

• Accountability /

Professionalism

• Motivating / Mentoring

Skills

• SQL

• Regulation Z, E, TILA

compliance

• Data Analytics

• 0365/Citrix

EDUCATION:

Bachelor of Science in Finance, University of Central Oklahoma, Edmond, OK May 1995 PROFESSIONAL EXPERIENCE:

Citizens Bank / SGS May 2021 - Dec 2023

PPP- Loan Forgiveness Analyst

Process borrower’s loan forgiveness requests, partial, full, and denial, upload documents to the SBA portal, review tax returns, calculate loan eligibility amount, answer new employee questions, establish document withdrawal and resubmission governance procedures. Contact borrowers regarding providing document to justify loan amount. Explain to borrowers the criteria used to calculate loans. Assist less experienced team members with their document preparation and submission. Assist with establishing standard process procedures to be used when assisting borrowers.

Price Waterhouse & Cooper / MBO

PPP-Loan Processing Analyst Jan 2021 - May 2021

Process loan applications from small businesses on behalf of banks as part of the CARES Act Paycheck Protection Program (PPP). Loan applications accessed via a web-based portal. Access the application, assess completeness based on predefined procedures, documentation needs, and determine borrower eligibility. Request additional required documentation, calculate monthly repayment amount, notify applicant of loan determination. Fragomen/Robert Half Phoenix, AZ Sep 2020 - Nov 2020 Legal Assistant

Prepare immigration packages for citizenship requests. Sort, attach, mail, copy documents needed to meet governmental requirement for citizenship.

Union Bank Tempe, AZ

Operations Specialist Mar 2020 - May 2020

Prepare cases to be investigated. Review account information per balances, and transactions. Answer customer questions regarding account activity personal and commercial. Investigate the conditions in which transactions were made. Prepare and send investigation determination letters. Cancel check payments, issue checks as payment via customer requests. Reaccredit accounts balances. Review terms in which card holders entered into purchase agreements with vendors.

Wells Fargo Phoenix, AZ May 2019 – Aug 2019

Quality Assurance Analyst III

Review banker(s) activity via multiple databases EAP, DIPR, MARS, OIB, SVP, XPM, HOGAN, IRRIS, EITS, & TLMU. Make disposition recommendations for internal investigation (TPP), line management, additional training based on research findings.Implement, perform and document assigned customer verification reviews; performs and conducts compliance screening, procedures, and processes. Identifies issues, escalates to management for resolution and formally documents findings. Review past credit card billing statements, mortgage loans statements, DDAs, data collecting for commercial & consumer accounts for analytical analysis. Identify risk factors and make disposition recommendations based on a wide range of analytical data sets. Capturing, research examine complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulationsctices, UDAAP, Reg Z, TILA violations for compliance maintenance and corrective action(s) recommendations. Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements, agency and government regulations United States Small Business Administration Fort Worth, TX Sept 2017 – Feb 2019 Loan Officer /Team Lead

Issued loans based on the 5-Cs of credit lending, reviewed applicant's home & business applications for potential loan issued up to 1.5 million dollars. Reviewed loan applications, personal & commercial, economic injury (working capital), credit reports, underwrite, process loan applications, loan reconsiderations, & modifications. Recommended systemic process change which shorten loan processing time. Assisted applicants with the completion of loan application documents personal & business (501c3), P&L, balance sheets, & pro forma statements (different case scenarios).Maintained loan portfolios of up to 50 files. Provide SBA activity to FEMA, submitted activity reports to the district field office. Communicated to other agencies SBA's role in the disaster recovery process & how it complements the services provided by other agencies. Trained and supervised employees as to what constitutes a complete application and under what circumstances which forms should be completed. Made sure Regulation Z compliance was adhered to during the loan process. Evaluated commercial applications based on LTV, sales comparison, income, and costs. Assisted applicants with the completion of document during origination & closure of loans. Reviewed loan applications (business & personal) received through mail, & from disaster recovery centers to make sure all the required forms were submitted, and the critical elements on the forms were completed (QA). Collected data from disaster recovery centers such as number of applications submitted, declines, and loan issuances.Identify applicant eligibility via verification of documents submitted. Submitted process improvement recommendation which went to Washington DC for approval which resulted in an 8% reduction in processing time for each loan officer.

Wage Works, Tempe, AZ Dec 2014 – April 2017

Data Analyst

Accessed multiple databases and platforms to retrieve client information to resolve financial issues pertaining to contributions, distributions, and card transactions related to HSAs, FSAs, DCFSAs, HRAs and HIAs.Monitored ACH transactions, identified and corrected errors, contacted appropriate personnel to obtain information necessary to reconcile account differences. Posted transaction data to proper accounts through batch code, transmitted funds between specified accounts through EFT. Altered savings account transactions such as credits, debits, moved funds between accounts internally and at external financial institutions. Addressed, investigated, research card issues related to fraud, and transaction disputes. Addressed escalated cases for timely resolution. Worked with DBA developers to change script to reflect account changes on multiple platforms, PS1 testing before submission on the intranet, and internet to individual and bulk case scenarios. Developed standardized new employee on boarding process, the core knowledge required for the pathway to employment success. Posted cash payments sent through ACH and wire from contracted clients to zero balance amount owed, daily, weekly, and monthly. Utilized the SWIFT payment platform to transfer fund to international clients. Developed Salesforce application, defined field name(s), for mandatory information insertion, and allowed access by department and organization. Performed cash applications allocation through EDI and distributed the aggregate amount to the client account(s) for balance sheet reconciliation. Defined data needed to produce spreadsheets, graphs, and charts, for variance, trend analysis used for predicting cost estimates, number of new employees needed to meet production workload demands, etc. Developed job function procedure, wrote step-by-step procedure(s) made as a Standard Operating Procedure (SOP). Automated aspects of procedures through the use of Excel forms by utilizing cell formulas. Investigate suspicious activity on accounts per customer complaint(s) or red flag transactions.Accepted incoming checks for re-issue or void, and update customer relationship platforms regarding actions taken. Xerox Corporation, Phoenix, AZ Sept 2013 – Sept 2014 Health Saving Account Manager / H&W

Accessed customer's personal account information through verifying authentication privacy act requirement. Accessed multiple databases to enter, accessed account information, processed deposits, and distributed for employee benefit reimbursement accounts. Produced spreadsheets reflecting accurate and timely (daily, monthly, quarterly, and yearly) accuracy for processed deposits and distributions. Entered batch check deposits and account contributions; processed fund transmittals for Third Party Administrators or Plan Sponsors; reconciled funds prior and post transfer; compiled and reconciles data in documents, bank statements, etc. Assisted with the implementation and maintenance of internal financial controls, procedures and documentation. Provided tax forms, verified CIP information due to the US Patriot Act requirement as an anti-money laundering deterrent.Investigate complaints of fraudulent use by customer.

United States Small Business Administration, Fort Worth, TX Nov 2012 – May 2013 Loan Officer

• Met with President Bush at disaster recovery center and assured him that the applicants were receiving all the assistance the agency could provide as described in the SOP manual.

• Issued loans based on the 5-Cs of credit lending, reviewed applicant's home and business applications for potential loan issued up to 1.5 million dollars.

• Reviewed loan applications, personal and commercial, economic injury (working capital), credit reports, underwrite, processed loan applications, loan reconsiderations, and modifications.

• Assisted applicants with the completion of loan application documents personal and business (501c3), P&L, balance sheets, & pro forma statements (different case scenarios).

• Maintained loan portfolios of up to 50 files. Provide SBA activity to FEMA, submitted activity reports to the district field office. Communicated to other agencies SBA's role in the disaster recovery process and how it complements the services provided by other agencies.

• Trained and supervised employees as to what constitutes a complete application and under what circumstances which forms should be completed. Made sure Regulation Z compliance was adhered to during the loan process.

• Evaluated commercial applications based on LTV, sales comparison, income, and costs. Assisted applicants with the completion of document during origination and closure of loans.

• Reviewed loan applications (business & personal) received through mail, and from disaster recovery centers to make sure all the required forms were submitted, and the critical elements on the forms were completed (QA).

• Collected data from disaster recovery centers such as number of applications submitted, declines, and issuances. Robert Half, Oklahoma City, OK June 2007 – August 2008 Oklahoma Insurance Receivership

• Audited commercial insurance claims to see if deductible requirement has been met.

• Produced spreadsheets for the billing of deductibles and claim adjudication.

• Designed Excel forms with auto calculation of class 3/6 claims linking supporting documentation, and by showing itemized payments received, and made by insured, OPCIGA and Oklahoma Receivership.

• Audited claims for bulk adjudication process by verifying if the statute of limitation has been reached or been exceeded.

FEMA Headquarters, Washington, DC May 2006 – April 2007 Transportation Operations Manager

• Accessed warehouse through computer to view commodity supply for shipment.

• Submitted transportation requests to transport commodities.

• Computed the number of commodities needed to be shipped based on number of victims affected and time required for restoration to achieve normal area operations.

• Defined shipment dimensions, weight and stacked order for transportation.

• Created a filing system for the e-Tasker documents, and contact emailing lists for standardized notification.

• Developed a procedural document for logging comments regarding commodity movement with inter- departmental accessibility.

• Established steps to take in the e-Tasker system when the completed manual e-Tasker does not reflect the same information.

WEST TELECOMMUNICATIONS, Oklahoma, OK Dec 1999 – Dec 2001 Global Services Manager/ Subject Matter Expert (remote location project management)

• Facilitated the installations as a Project Manager through provisioning of voice T1s, ISDN,WANs, SDN & Nodal Eon, DS0, TSG, ATM, H0, ISDN, BRI, PRI, T3, Routers, Switches, Multiplexers, IP, Sonet Ring, and VPN to AT&T’s multi-million dollar clients.

• Acted as the single point of contact for managing the performance of the customer and AT&T contractual commitments through the expectations supported by Sales, Provisioning, Maintenance and Billing.

• Oversaw projects such as disconnections, initial phone line connections, switching existing services, inbound and outbound sub- services, and assignment of bill rate, Life Cycle Management, and I.D. codes.

• Facilitated the circuit testing, cut off of service, and resolved PPP conflicts through research.

• Maintained spreadsheets reflecting status of multiple projects through the numerous UNIX, and web-based AT&T project tracking computer systems.

• Acted as the Beta tester for AT&T’s new web-based order entry system and database.

• Submitted over $50,000 worth of un-billed minutes of telephony usage on corporate accounts through research of billing codes then correcting them during a 2-month companywide resolution mandate.

• Implemented key projects by utilizing project management skills through balancing multiple project priorities, and by continually meeting and exceeding company objectives as the team Subject Matter Expert.

• Track and report on milestones / critical dates to the appropriate parties.

• Interpret customer requests to present to the engineers and developers and vise versa.

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