Harland Mallari

Granada Hills, CA. *****

818-***-**** ad3f8s@r.postjobfree.com

Information Technical Support Specialist and Network Administrator

OBJECTIVES

Obtain a position in IT Network/Desktop Support Technician and contribute anyway I can with my experience in Client Services and Data Center.

TECHNICAL SUMMARY

Hardware: Desktops, Servers, Laptops, PDAs, Macintosh, Cell Phones, Avaya Phone System, BlackBerry, IPhone, Ipad, Droid

Desktop Applications: Microsoft Office Suite, Adobe Suite, PAM, Freedom Financial Software, Equity Edge, Secretariat, Insource and GoSystem Tax Software, Power2Pay, Office for MAC, Prosystem, Wintegrate, TimeMatters, BNA, GoFileRoom, TaxInterest TValue, Quickbooks, Lacerte

Infrastructure Software: MS Exchange 2019/5.5, Norton Ghost, HEAT and TrackIT Ticketing System, WSUS, Symantec Antivirus, Trend, Verizon Wireless Server, BlackBerry Wireless Server, SonicWall Email Security, Hyena, Virtual Server/PC, Checkpoint / Cisco VPN, VMware, Backup Exec, Wireless Network, Altiris, Prosystem, IOS, Android OS, Thomson One, 3d, Bloomberg, Sonic Firewall, GFI, Lacerte.

PROFESSIONAL EXPERIENCE

SKSM Santa Clarita, CA.

Network Administrator \ Account Management - Full time from 7/2015 to 8/17/23

Maintain windows server 2019 active directory environment. Provide access to shared network resourses, printers and database maintenance.

Install server applications such as Prosystem fx Engagement, Lacerte and efile cabinet. Applied server updates. Create user and email account using Exchange server 2010. Created windows image to use for deployment. Check daily backups using Veeam. Support end users with any computer issues.

Create windows image for deployment

Support end user remotely.

In charge of e-filing returns.

Assign jobs to accountants.

Load quick books files as they come in.

Log in new clients.

Provide tax return documents to client as requested.

Setup\maintain UC desktop phone system.

Administer GFI, Sonic Wall Firewall, Exchange server and Veeam Backup

Configured Mac OS, Windows workstations Droid and Iphones.

Morgan Stanley supporting 6 Branches, Beverly Hills, CA.

Onsite Level 2 support as a contractor, from 8/2013 to 7/2015.

Provide remote support to branches assigned to me.

Resolve tickets routed to me by level 1 support

Travel to all branches I supported every other week or as required. Supported branches include sites in Beverly Hills, Westwood, Santa Monica, Sherman Oaks, Woodland Hills and Westlake.

Hardware software configuration including re-imaging workstation as required

Supported Microsoft office 2010 suite, Thomson One, 3d application, ACT, Bloomberg and Gorilla database applications.

Worked with Financial advisers to quickly resolved computer issues

Provided remote support to clients

Give clients access to Database

Nigro Karlin Segal and Feldstein (NKSF), Century City, CA.

Sr. Desktop Engineer (Systems Administrator), from 04/2008 – 06/2013

Managed a Local Area Network consisting of multiple servers in a Windows 2000 and 2003 Active Directory environment with over 200 workstations, Administration duties include: user and machine account creation, Print Server and associated printers. Network scanners.

Maintain Altiris server.

oBuild a universal image for Windows XP (using Ghost) and Windows 7 (using Imagex) for use on all desktops and laptops

oCreated scripts and jobs to automate software installations / upgrades

oCreate software packages for deployment.

oMaintain Microsoft software updates.

oMaintain Licenses

Deploy Windows 7 workstations.

Maintain Prosystem accounting/tax applications. Responsible for updating to latest patches. Create users and give them proper access to the system including online access to release tax returns. Supported any issue related to Prosystem, including printing, access to database etc… Backup data to send to clients, restore data received from clients. Built a Test environment for Prosystem in a Virtual environment using VMWare to anticipate issues prior to update to prevent down time and save the company a lot of money.

Maintain other accounting software such as BNA, TaxInterest, SuperForm and TValue. Responsibilities include regular update, application setup and troubleshooting issues.

Base applications supported: MS Office 2010 Pro Suite, Adobe 10 Standard and Pro and GoFileRoom.

Provided technical support in the Century City, New York and Atlanta Office including Tier 1 work (answer phones), Tier 2 work (Troubleshoot desktop problems) and Tier 3 worked on server application thru vendors.

Create GPO

Setup Cell phones: BlackBerry, IPhone and Ipad to access corporate emails.

Setup Mac OS from version 10.6 (Snow Leopard) to 10.8 (Mountain Lion) to access our Citrix server, Access our WIFI, Re-install/Update OS to the latest version and update memory if possible.

Support VPN users and WIFI Network.

Travel to New York for one week to diagnose network hardware issue.

Fremont Investment and Loan (FGC), Santa Monica, CA.,

Sr. Desktop Engineer (Systems Administrator), from 09/1998 – 03/2008

Managed a Local Area Network consisting of multiple servers in a Windows 2000 and 2003 Active Directory environment with over 100 workstations, Laptops and 3 Apple MAC OS.

Administration duties include: user and machine account creation, Print Server and associated printers, administer/maintain Exchange server 2003 and Spam server using SonicWall Mail Frontier and Norton Antivirus. Install and configure client/server applications. Network scanners

Evaluated client/data center hardware and software needs and negotiated vendor purchases (procurement).

Maintain numerous specialized accounting database applications such as PAM for Securities/Mutual Funds, Freedom Financial Software Suite, Insource and GoSystem tax system software, Secretariat, and Equity Edge. Responsibilities include regular update, application setup and troubleshooting issues.

Maintain Backup for all servers using Backup Exec.

Technical Writing/Documentation for disaster recovery and software installation instructions

Provided technical support in the Santa Monica Office including Tier 1 work (answer phones), Tier 2 work (Troubleshoot desktop problems) and Tier 3 worked on servers/with application vendors.

Built a Test environment and Virtual server.

Lockheed Martin Corporation, Burbank, CA.,

Systems Administrator (Contractor to Permanent), from 04/1994-08/1998

Manage Local Area Network consisting of NT 4.0 and NetWare networks

Administrative duties include user account/machine creation, print server and printers.

Maintain server hardware and software.

Maintain Oracle Server 7.3 and system backup using Arcserve.

Evaluated client hardware and software needs and negotiated vendor purchases.

Provided tech support to local clients.

EDUCATION

Implementing and Managing MS Exchange Server 2003

Certificate of Completion.

Mastering Computers Inc.

Accredited Certificate in Advanced Windows NT Workshop.

Certifications include: Networking Essentials, TCP/IP, NT 4.0 Workstation, NT 4.0 Server, and NT 4.0 Server in the Enterprise

United Education Institute, Van Nuys, California.

Certificate in Electronics Technology and Microcomputer Repair, Courses include Networking, Hands on Computer Repair, and Low Level Programming.

References are available on request.

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