Customer Service Administrative Assistant
Resume:
Stephanie Farmer
Administrative Assistant
448-***-**** ad3f84@r.postjobfree.com Pensacola, Fl 32504
PROFESSIONAL SUMMARY
Looking for a part time opening in a customer service position where I can continue using my previous experience and talent of helping people.
EXPERIENCE
Kia Autosport
October 2023 - Current
Receptionist
●Answer and route all incoming phone calls
●Create sales jackets
●General office duties
Walmart
July 2023 - October 2023
Automotive Service Writer
●Write up all automotive customers for service
●Answer service phone calls
●Cashier
●Stocking
●Provide excellent customer service
Circle K
April 2022 – November 2022
Customer Service / Cashier / Cook
●Processed cash, check and credit cards for customer purchases.
●Counted cash drawers at beginning of shifts to verify correct amounts
●Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
●Arranged and replenished displays and merchandise racks to maintain store appearance.
Jellystone RV and Campground
June 2020 – March 2021
Assistant Manager
●Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
●Tracked store inventories and replenished products according to demand.
●Communicated with clients to address questions, concerns and needs and provide quality customer service.
●Resolved customer complaints and handled refunds and returns to promote satisfaction.
●Addressed and resolved client or customer inquiries to foster superior standards of service.
Edward Jones
December 2007 – November 2014
Branch Office Administrator
●Organized quarterly seminars consisting of vendor selection, ordering necessary literature, creating and sending invitations, and customer follow up.
●Placed orders for stocks and bonds along with doing and submitting applications for annuities.
●Participated in ongoing training to enhance own job skills and knowledge.
●Provided product information and resolved concerns to assist customers.
●Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
●Monitored office supply needs with consistent inventory checks and requisition approvals.
A G Edwards
October 2004 – December 2007
Branch Office Administrator
●Assistant to the Branch Manager and 2 additional Financial Advisors.
●Handled all incoming and outgoing phone calls and correspondence to my Financial Advisors list of customers.
●Organized quarterly seminars consisting of vendor selection, ordering necessary literature, creating and sending invitations and customer follow up.
●Monitored office supply needs with consistent inventory checks and requisition approvals.
●Provided efficient and courteous service to customers at all times.
●Met deadlines while maintaining high quality deliverables.
State Attorney's Office
January 2000 – October 2004
Legal Secretary
●Prepared, proofread, and process summonses, subpoenas, complaints, appeals, motions and pretrial agreements.
●Mailed, faxed or arranged delivery of legal correspondence to clients witnesses and court officials.
●Scheduled and made appointments.
●Drafted and typed office memos.
●Received and placed telephone calls.
●Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
●Attended legal meetings, such as client interviews, hearings and depositions and took notes.
EDUCATION
Coursework towards A.A. In the Medical arena
Pensacola, FL
Pensacola Junior College, December 2002
High School Diploma
Pensacola, FL
Escambia High School - May88
Awards & Honors Extracurricular Activities
Principal Scholarship National Honor Society
Beta Club Cords and Certificate Mu Alpha Theta
National Beta Club
SKILLS
Cooperative Attitude, Customer Complaint Resolution, Typing 85 Wpm, Customer Transactions, POS Inventory System Operation, Credits and Refunds, Telephone Reception, Customer Service, Work Task Prioritization, Cash Register Operation, Up-selling Techniques and 10 Key
REFERENCES
MONAH CARLISLE
Jellystone RV and Campground
Owner
ad3f84@r.postjobfree.com
BARBARA MCCLENAHAN
Jellystone RV and Campground
Former Manager
ad3f84@r.postjobfree.com
ROGER MOORE
Circle K
Manager
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