KIMBERLY

DRINNIN

ad3f83@r.postjobfree.com

951-***-****

Riverside, CA 92505

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SKILLS

Team Leadership

Lead Generation

Contract Development and Management

Project Management

Verbal and Written Communication

Customer Relationship Management

Employee Training

Coaching and Mentoring

Managing Multiple Tasks

Scheduling and Coordinating

Managing Files and Records

Negotiation

Overseeing Employees

Managing Operations and Efficiency

Budgeting and Cost Control

EDUCATION

Kaplan College

Riverside, CA • 05/1994

Medical Billing and Coding: Medical Insurance Billing

Honoree of perfect attendance

Honor Roll all semesters.

4.0 GPA

PROFESSIONAL SUMMARY

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.

WORK HISTORY

Kim Drinnin - Manager

Riverside, CA • 02/2021 - Current

Accomplished multiple tasks within established timeframes.

Maintained professional, organized, and safe environment for employees and patrons.

Controlled costs to keep business operating within budget and increase profits.

Developed and implemented business strategies to achieve business goals and stay competitive.

Managed over 20 employees.

The Way Church - Cashier Team Lead

San Bernardino Ca • 03/2022 - Current

Communicated with customers and team members to solve problems.

Assisted customers by answering questions and fulfilling requests.

Processed both cash and card purchase and returns.

Restocked and organized merchandise in front lanes.

Quickly and accurately counted drawers at start and end of each shift.

Operated POS cash register and equipment to collect payments.

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.

Led cashiers and associates in providing thoughtful customer service.

Taught employees’ fundamentals of register use, merchandise scanning and customer service.

Helped management develop employee improvement plans and motivate team members to continually improve.

Valvoline - Auto Technician

Riverside, CA • 02/2017 - 05/2021

Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.

Changed, rotated, and balanced tires on different types of vehicles.

Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

worked on 15 cars a day 100 % accuracy.

Kimberly Shelton - Manager Popeyes

Riverside, CA • 06/2010 - 01/2020

Managed and motivated employees to be productive and engaged in work.

Accomplished multiple tasks within established timeframes.

Maintained professional, organized, and safe environment for employees and patrons.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Improved safety procedures to create safe working conditions for workers.

Developed and maintained relationships with customers and suppliers through account development.

Managed and motivated employees to be productive and engaged in work.

Accomplished multiple tasks within established timeframes.

Maximized performance by monitoring daily activities and mentoring team members.

Cross-trained existing employees to maximize team agility and performance.

Controlled costs to keep business operating within budget and increase profits.

Developed and maintained relationships with customers and suppliers through account development

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