Mark Solomon

Snellville, GA *****

404-***-**** ad3f6v@r.postjobfree.com

CLAIMS ADJUSTER- AUTO PERSONNEL MANAGEMENT CUSTOMER SERVICE PROFESSIONAL

Well-organized, detail-oriented insurance professional with over a decade of managerial experience in large retail operations. Posseses an extensive background in adhering to policy and delivering optimal results for both customers and stakeholder interest. Proven ability to combine vision, ingenuity and strong business acumen with well-developed organizational skills and leadership qualities to support effectiveness and overall expansion. Dependable, resourceful, and able to create an exceptional customer and employee experience. Hands-on involvement with training and development of employees. Sets direction, coaches, resolves conflict, promotes and recognizes individual and team performance.

Time Management Multitasking

Team Leadership

Planning Organziation

Quality Control & Assurance

Time Management Multitasking

Personnel Development

Record Keeping

Team Building

PROFESSIONAL EXPERIENCE

Alacrity Solutions Remote `

Claims Adjuster 2021 – 2023

Evaluated the degree of liability exposure through thorough investigation tactics

Made approval or denial decisions for each claim by reviewing evidence, estimates, and photographs and then determining if the written estimate is supported/justified

Evaluated claims and set financial incurred to protect the company's interest

Provided high-quality customer service while efficiently moving files to closure status

Follow jurisdictional requirements and fair claims practices by ensuring files are properly documents at closing

Great Wide Trucking Atlanta, GA

Lead Dispatcher 2013 – 2019

Received and assess emergency calls, dispatching appropriate personnel in a timely manner.

Coordinated transportation logistics to ensure timely deliverables.

Monitored customer deliver schedules to ensure complicance with established timelines

Assisted drivers with transportation route obstacles to facilitate on time delivery.

Informed customers about delivery schedules and statues

Attend safety training and meetings to learn about new industry regulations and guidelines

Rockdale Medical Center Conyers, GA

Phlebotomist 2007 – 2013

Provided excellent customer service, addressing patient inquiries and concerns with professionalism and empathy.

Fostered a positive and comfortable atmosphere to enhance the overall patient experience.

Proficient in venipuncture and capillary puncture techniques for blood collection.

Effectively communicate with patients to obtain relevant medical information and address any concerns.

Ensured accurate identification of patients and specimens to prevent errors in the collection process.

Strict adherence to safety and infection control protocols, maintaining a sterile and hygienic work environment.

Followed established procedures for specimen handling, labeling, and transportation to ensure integrity and traceability.

Winn Dixie Various Locations

Store Manager 1993 - 2006

Assisted in the development and execution of sales strategies, contributing to a increase in revenue.

Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.

Implemented visual merchandising standards, enhancing the overall store aesthetic and customer experience.

Conducted performance evaluations and provided constructive feedback to team members.

Implemented inventory control measures, reducing stock discrepancies.

Led and motivated a team of [number] employees, resulting in improved customer service ratings.

Conducted regular staff training sessions on product knowledge and customer service best practices.

EDUCATION/CERTIFICATIONS

Henderson High School 1989

All Lines Adjuster Licensing Education Certificate

Xactimate X1 Certification 2021

TECHNICAL SKILLS

Software: Microsoft Office 365 Suite Excel Power Point SharePoint

Spreadsheets Xactimate

Operating Systems: Mac Microsoft Windows

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