Morgan Thorb

• ad3f6o@r.postjobfree.com • 407-***-****

CUSTOMER SERVICE LEADER

Award Winning Academic Leader and Customer Service Professional qualified by multiple years of experience in creating sales growth and developing revenue driving solutions in various industries.

Expert at creating high-trust relationships that rapidly improve operational profits, customer retention, and satisfaction for large organizations.

Served as a John Hopkins Medical Student Intern.

Possesses extensive experience in all facets of planning, coordinating, and executing successful events while consistently creating an attitude of excellence and enthusiasm among team members. CORE COMPETENCIES

• Sales Execution

• Budgets and Allocation

• Customer Satisfaction Improvement

• Inventory Management

• Project Management

• Community Relationships

• Training/Mentoring

• Quality Assurance

• Data Driven Business Analysis

NOTABLE CAREER HIGHLIGHTS

• Honor Society Emory University Oxford Campus ( June-2016 ) https://www.honorsociety.org/members/morgan-thorb

• The National Academy of Future Physicians and Medical Scientists (2015) Admissions Counsellor

• National Society of High School Scholars (2014) https://dashboard.nshss.org/

• Envision Medical Internship John Hopkins Summer 2014

• People To People - Student Ambassador Summer 2012 and 2014 ad3f6o@r.postjobfree.com PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE

• Demonstrated ability to foster and strengthen relationships with customers by proactively anticipating needs and expectations To ensure an optimal customer experience.

• Successfully delivered outstanding customer service within a diverse range of environments, including retail and community service.

• Delivered recommendations to management for service process improvement, and shared knowledge to increase clientele. SALES & MARKETING

• Harnessing the power of relationships for business success, developing and delivering holistic and responsive solutions to drive sales development.

• Possesses the ability to develop plans and strategies that maximize sales and support continuous revenue growth, such as identifying innovative opportunities to upsell additional products

• Skilled in planning and implementing merchandising strategies, deftly organizing and arranging products and displays to capture customer attention and promote sales.

LEADERSHIP & COLLABORATION

• Equipped with strong interpersonal skills that foster positive relationships with colleagues, associated professionals, and customers.

• Capacity to work collaboratively and lead project planning and implementation, steering scheduling and ensuring project targets are met.

CAREER HISTORY

Health Central-Guest Services 2022

Grand- Villa Assisted Living-Receptionist 2021

YMCA-Counselor 2019

Sam’s Club- Customer Service Representative 2017 – 2018 JCPenney- Customer Service Representative 2017

EDUCATION

Florida A & M University- Virtual – Path-stream Data Analysis Seminole State College - Altamonte Springs Campus - BSN Nursing Program

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