Eleazar Maciel-Chavira

Santa Clara, California, United States

ad3f5n@r.postjobfree.com 408-***-****

linkedin.com/in/emaciel-chavira

Summary

Results-Driven IT Professional Expert in Cutting-Edge Technologies, Cybersecurity, and System Optimization Dedicated to Delivering Innovative Solutions for Business Success

Experience

Information Technology Support Specialist

Southern Glaziers Wine and Spirits

January, 2024

•Provides technical support to over 15000+ users through emails, phone calls, walkups and Helpdesk tickets.

•Coordinate and implement system maintenance/upgrades

•Co-Ordinated New Hire Onboarding, ordering of laptops, asset management, e-waste• Installs, configures and troubleshoots Windows, laptops, printers, and software issues.

•Configure Microsoft technologies for end users

•Develop, validate and maintain technical documentation; process’, policies, SOP for New Hire IT using ServiceNow and SharePoint

•Develop, validate and maintain technical documentation; process’, policies, SOP using SharePoint and ServiceNow

•Develop, maintain, and distribute project communications/notifications to supporting staff

•Assists employees with remote troubleshooting via Zoom

•Use Azure, Okta, Intune, Zoho Endpoint central, Exchange online, MS Admin Center and O365

Information Technology Support Specialist

Thoma Bravo

Aug 2022 - Oct 2023 (1 year 3 months)

•Provides technical support to over 500+ users through emails, phone calls, walkups and Helpdesk tickets.

•Coordinate and implement system maintenance/upgrades

•Co-Ordinated New Hire Onboarding, ordering of laptops, asset management, e-waste• Installs, configures and troubleshoots Windows, laptops, printers, and software issues.

•Configure Microsoft technologies for end users

•Develop, validate and maintain technical documentation; process’, policies, SOP for New Hire IT using ServiceNow and SharePoint

•Develop, validate and maintain technical documentation; process’, policies, SOP using SharePoint and ServiceNow

•Develop, maintain, and distribute project communications/notifications to supporting staff

•Assists employees with remote troubleshooting via Zoom

•Use Azure, Okta, Intune, Zoho Endpoint central, Exchange online, MS Admin Center and O365

Sr. IT Technician

Castlight Health

Mar 2022 - Sep 2022 (7 months)

•Provides technical support to over 1000+ users through emails, phone calls, walkups and Help Desk tickets.

•Coordinate and implement system maintenance/upgrades

•Co-Ordinated New Hire Onboarding, ordering of laptops, asset management, e-waste• Installs, configures and troubleshoots Mac/Windows, laptops, printers, and software issues.

•Configure Microsoft technologies for end users

•Develop, validate and maintain technical documentation; process’, policies, SOP for New Hire IT using Jira/Confluence

•Develop, validate and maintain technical documentation; process’, policies, SOP using Jira/

Confluence

•Develop, maintain, and distribute project communications/notifications to supporting staff

•Uses JAMF suite to manage macOS

•Troubleshoots, Configures and Deploys macOS

•Google Workspace Admin, accounts, drives and email

•Assists employees with remote troubleshooting via Zoom

•Use Azure, Okta, Google, JAMF, Exchange online and MS Admin Center

IT Technician

Plume Design, Inc

Dec 2021 - Feb 2022 (3 months)

Provides technical support to over 8000+ users through emails, phone calls, walkups and Help Desk tickets.

●Coordinate and implement system maintenance/upgrades

●Co-Ordinated New Hire Onboarding

●Ensures new hire provisioning

●Installs, configures and troubleshoots desktop, laptops, printers, and software issues.

●Configure Microsoft technologies for end users

●Develop, validate and maintain technical documentation; process’, policies, SOP for New Hire IT Session

●Develop, validate and maintain technical documentation; process’, policies, SOP

●Develop, maintain, and distribute project communications/notifications to supporting staff

●Maintenance of corporate IT assets and information for Amazon employees

●Okta

●Corporate IT Ticketing Systems and Queue Management

●Troubleshoots Mac OS and IOS Devices

●Troubleshoots Windows 10

●Uses JAMF suite to manage Mac OSX

●Goggle Workspace Admin, accounts, drives and email

●Assists employees with remote troubleshooting via Zoom

IT Support Engineer 2

Amazon Web Services (AWS)

Jun 2019 - Dec 2021 (2 years 7 months)

●Provides technical support to over 8000+ users through emails, phone calls, walkups and Help Desk tickets.

●Coordinate and implement system maintenance/upgrades

●Co-Ordinates New Hire Onboarding

●Ensures new hire provisioning

●Installs, configures and troubleshoots desktop, laptops, printers, and software issues.

●Configure Microsoft technologies for end users

●Develop, validate and maintain technical documentation; process’, policies, SOP for New Hire IT Session

●Develop, validate and maintain technical documentation; process’, policies, SOP

●Develop, maintain, and distribute project communications/notifications to supporting staff

●Maintenance of corporate IT assets and information for Amazon employees

●Midway authentication

●Corporate IT Ticketing Systems and Queue Management

●Contribute to the Development, validation and maintenance of corporate image standards

●Troubleshoots Mac OS and IOS Devices

●Troubleshoots Windows 10

●Troubleshoots Android Devices

●Works and Co-Ordinates with vendors and subject matter experts for resolution of customer issues

●Uses JAMF suite to manage Mac OSX

●Uses Active Directory for user management

●Creates and Administers haystack hardware phones and softphone configuration

●Assists employees with remote troubleshooting via Bomgar client

●Assist Junior engineers in troubleshooting and SOP

Helpdesk Analyst II

Intuit

Feb 2016 - May 2019 (3 years 4 months)

●Provides technical support to over 2000+ users through emails, phone calls, walkups and Help Desk tickets.

●Coordinate and implement system maintenance/upgrades

●Co-Ordinates New Hire Onboarding

●Ensures new hire provisioning

●Installs, configures and troubleshoots desktop, laptops, printers, and software issues.

●Installs and configures Druva InSync to users for data recovery

●Configuration of VMware Fusion

●Configure Microsoft technologies for end users

●Develop, validate and maintain technical documentation; process’, policies, SOP for New Hire IT Session

●Develop, maintain, and distribute project communications/notifications to supporting staff

●Maintenance of corporate IT assets and information for Intuit

●Administration and configuration of DUO Mobile for end users

●Corporate IT Ticketing Systems and Management of Queue

●Contribute to the Development, validation and maintenance of corporate image standards

●Troubleshoots Mac OS and IOS Devices

●Troubleshoots Windows 10

●Troubleshoots Android Devices

●Works and Co-Ordinates with vendors and subject matter experts for resolution of customer issues

●Uses JAMF suite to manage Mac OSX

Systems Engineer

Sphere3d

Feb 2014 - Feb 2016 (2 years 1 month)

●Provides technical support to over 450 users through emails, phone calls, walkups and Help Desk tickets.

●Coordinate and implement system maintenance/upgrades

●Provides information and deliverables to IT Organization/Director

●Installs, configures and troubleshoots desktop, laptops, printers, and software issues.

●Provisions/Deploys Windows/Mac OSX Laptops and Desktops

●Installs and configures backblaze to executive staff for data recovery

●Administration, configuration of ESXi 4.x-5.5 hosts and virtual machines

●Administration, configuration of Lync 2010-2013

●Administration, configuration SharePoint 2010-2013

●Administration, configuration Exchange 2010-2013

●Administration of PAN OS and Palo Alto Network Firewall

●Administration and Configuration of Active Directory, DHCP, DNS, VPN

●Configure Microsoft technologies for end users and executive staff

●Develop, Validate and Maintain technical documentation; process’, policies, SOP

●Develop, Maintain, and distribute project communications/notifications to end-users

●Maintenance of corporate IT assets and information for sphere3d

●Administration and Use Palo Alto Network Firewall

●Corporate IT Ticketing Systems and Management of Queue

●Develop, validate and maintain corporate image standards

●Configure and Deploy Phones Fonality / Shoretel

Lab Support Coordinator

Unitek College

Sep 2013 - Feb 2014 (6 months)

●Provides technical support to users through emails, phone calls, walkups and Help Desk tickets.

●Coordinate classroom availability and class counts

●Provides information regarding lab setup and technical requirements to Points of Contact● Installs, configures and troubleshoots desktop, laptops, printers, and software issues.

●Provisions lab setups and configurations to ensure testing environment

●Installs and configures windows bitlocker for Employees at three different sites

●Administration, and configuration of netapp filers and controllers for lab setup

●Configure Microsoft technologies for courseware and testing environment

●Develop, validate and maintain technical documentation; process’, policies, SOP

●Develop, maintain, and distribute project communications/notifications to end-users● Maintenance of corporate IT assets and orders equipment for unitek college’s healthcare and technical training

●Administration and Use of Threat Management Gateway Network Access and Control

●Configure Cisco equipment for network deployment and upgrade network components

●Corporate IT Ticketing Systems and Management of Queue

Linux\Windows Support Technician

Altera

Mar 2013 - Aug 2013 (6 months) Responsibilities Include:

•Provides technical support to users through emails, phone calls, walkups and Help Desk tickets.

•Installs, configures and troubleshoots desktop, laptops, printers, and software issues.

•Provisions PC, Laptops with Ghost Imaging Operating Systems include Red Hat Linus, Fedora,

CentOS and Win7

•Administration, and configuration of corporate McAfee Antivirus

•Experience With Avaya Phone Systems models 9611, 9608

•Develop, validate and maintain technical documentation; process’, policies, SOP

•Develop, maintain, and distribute project communications/notifications to end-users

•Maintenance of corporate IT assets and orders equipment for 1400 plus users

•Experience with Websense Endpoint Application for Red Hat Linux, Fedora, CentOS and Win7

•Administration and Use of Websense Network Access and Control

•Corporate IT Ticketing Systems and Management of Queue

•Administration of IT Asset’s System and Documentation

•Administration of Linux Puppet System and Active Directory with Red Hat Linux, Fedora, CentOS andWin7

Systems Administrator/Network Administrator

Cavium Inc

Sep 2011 - Feb 2013 (1 year 6 months) Responsibilities Include:

•Provides technical support to users through emails, phone calls, walkups and Help Desk tickets.

•Installs, configures and troubleshoots desktop, laptops, printers, and software issues.

•Installs, configures and maintenance of Clonezilla imaging, Ubuntu and Win7

•Installs, configures and troubleshoots Windows Server in VMware ESX vSphere, vCenter

•Administration, configuration and maintenance of corporate McAfee Antivirus and Norton Antivirus

•Administration, configuration and maintenance of W2K8 Active Directory domain of 300+ users

•Administration, configuration and maintenance of W2K3/8 Print Server

•Administration and maintenance of Cisco Unified Communications, 300+ users

•Develop, validate and maintain technical documentation; process’, policies, SOP

•Develop, maintain, and distribute project communications/notifications to end-users

•Maintenance of corporate IT assets; submitting quotes and orders for equipment and tracking for 300+users

Computer Repair Technician

Costal Computer Repair

May 2011 - Sep 2011 (5 months) Responsibilities Include:

●Remove Viruses from clients PC, Diagnose and repair components located within the PC● Install software and insure proper functionality.

●Configure hard ware and network settings

Education

Mission College

Cisco Certified Network Administrator-Mission College Certificate, Computer Network Technology

2012 - 2014

Mission College

Palo Alto Networks Firewall Course

2011 - 2013

Able to configure and troubleshoot palo altos next gen firewall

Butte College

A+ Certificate, Computer Hardware Technology/Technician

2009 - 2011

Completed the A+ Hardware\OS certificate course and basic Computer Application's Course.

Mission College

Microsoft Server Essentials

Able to configure, Troubleshoot, install and update server Microsoft's Server Operating System

Licenses & Certifications

Cisco Network Administrator Associate - Mission College

Casper Certified Technician - JAMF

Prepare for the Cisco CCNA (200-301) - LinkedIn

CompTIA PenTest+ (PT0-001): 1 Planning and Scoping - LinkedIn

Cert Prep: CompTIA Security+ Exam (SY0-501): The Basics - LinkedIn

Life Mastery: Achieving Happiness and Success - LinkedIn

Become a CompTIA Certified Penetration Tester (PenTest+) - LinkedIn

Cert Prep: LPIC-1 Exam 101 (Version 5.0) - LinkedIn

Windows 10: Advanced Troubleshooting for IT Support - LinkedIn

macOS for IT Administrators - LinkedIn

Learning Google Workspace Administration - LinkedIn

Certified Casper Technician - Jamf

Learning System Center Configuration Manager - LinkedIn

Microsoft Collaboration: SharePoint, Teams, Groups, and Yammer - LinkedIn

Programming Foundations: Fundamentals - LinkedIn

Administering System Center Configuration Manager and Intune - MindMajix

Skills

Okta Single Sign-On • Office 365 Administration • PingFederate • SharePoint • Slack • Zoom •

Microsoft Teams • Microsoft Azure • Workable Solutions • Self-Management

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