Customer Service Store Manager
Resume:
Anthony Roberts
Dayton, OH *****
*************@******.***
Authorized to work in the US for any employer.
Work Experience
Material Handler
Prime Time Party Rental & Event Rental, LLC; Elbba Inc. - Moraine, OH August 2023 to Present
Packaging clean china. Stocking all clean china and other big catering equipment. Maintaining clean work area in entire department. Aid other department when called upon. Maintaining proper stock locations. Fix errors found. Pulling customer orders when called upon. Prep orders for docking. Verify orders are filled correctly before shipping.
3rd Shift Inventory Clerk
Rockwell Automation - Fort Wayne, IN
December 2022 to May 2023
Daily stock order receiving and putting away inventory. Forklift operations/Inspection
Forklift operator certification
Investigate Inventory discrepancies and report to manager. Sales
Dayton Tire Sales and Auto - Dayton, OH
June 2019 to March 2021
Tire sales and Service
Giving estimates
Customer Service
Store Manager
O'Reilly Auto Parts - Springfield, OH
April 2018 to July 2020
1. Daily Store Operations
2. Monitor inventory and returns
3. Correct any inventory mistakes
4. Monitor for any possible abuse of employee purchases and or possible theft 5. Maintain accurate inventory of receiving stock and returns. 6. Logistics on parts delivery
7. OSHA Standards
8. Monitor cash returns
9. within 3 months was able to get the store Net profit into positive increase and meet company goals. Manager
Grismer Tire and Auto Service - Dayton, OH
December 1996 to May 2018
1. Asst. Manager
2. Manager
3. Floating Manager
4. Was Awarded the highest award in company (Charlie Marshall Award, as Store Manager). To achieve this award a store Manager must achieve perfect customer satisfaction rate for the year. This also includes the responsibility of making sure all employees provide the same customer service levels expected by the company standards.
1. Retail Tire Salesman of the Year 2004
2. Stayed up to date on all product knowledge. 3. Manage store to achieve growth and profit from previous year. Know how to analyze Monthly Profit & Loss statements. Make appropriate adjustments. Education
High school diploma
MVCTC - Clayton, OH
August 1996 to May 1998
Skills
• Business Management
• Human Resources
• Management
• Profit & Loss
• Overseeing day to day operations. Meeting expectations of company polices and goals.
• Loss Prevention
• Human Resources Management
• Logistics
• Operations Management
• OSHCA Regulations
• Forklift
• Supervising experience
• Warehouse management
• Store management
• Customer service
• Operations management
• Warehouse Experience
• Pallet Jack
• Order Picking
• Inventory Control
• Retail Management
• Merchandising
• Pricing
• Office Management
• Conflict Management
• Purchasing
• Shipping & Receiving
• Recruiting
• Employee Orientation
• Forecasting
• Sales Management
• Freight Experience
Certifications and Licenses
Forklift Certification
Driver's License
January 2021 to November 2024
Pallet Jack Certification
Assessments
Attention to detail — Proficient
December 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Forklift safety — Proficient
December 2023
Best practices and safety hazards in forklift operation Full results: Proficient
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Warehouse shift leader — Proficient
December 2023
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Delivery driver — Proficient
December 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Customer service — Proficient
December 2023
Identifying and resolving common customer issues
Full results: Proficient
Warehouse safety — Proficient
December 2023
Using safe practices in a warehouse setting
Full results: Proficient
Scheduling — Proficient
December 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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