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Customer Service Store Manager

Location:
Dayton, OH
Posted:
February 07, 2024

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Resume:

Anthony Roberts

Dayton, OH *****

ad3f5c@r.postjobfree.com

937-***-****

Authorized to work in the US for any employer.

Work Experience

Material Handler

Prime Time Party Rental & Event Rental, LLC; Elbba Inc. - Moraine, OH August 2023 to Present

Packaging clean china. Stocking all clean china and other big catering equipment. Maintaining clean work area in entire department. Aid other department when called upon. Maintaining proper stock locations. Fix errors found. Pulling customer orders when called upon. Prep orders for docking. Verify orders are filled correctly before shipping.

3rd Shift Inventory Clerk

Rockwell Automation - Fort Wayne, IN

December 2022 to May 2023

Daily stock order receiving and putting away inventory. Forklift operations/Inspection

Forklift operator certification

Investigate Inventory discrepancies and report to manager. Sales

Dayton Tire Sales and Auto - Dayton, OH

June 2019 to March 2021

Tire sales and Service

Giving estimates

Customer Service

Store Manager

O'Reilly Auto Parts - Springfield, OH

April 2018 to July 2020

1. Daily Store Operations

2. Monitor inventory and returns

3. Correct any inventory mistakes

4. Monitor for any possible abuse of employee purchases and or possible theft 5. Maintain accurate inventory of receiving stock and returns. 6. Logistics on parts delivery

7. OSHA Standards

8. Monitor cash returns

9. within 3 months was able to get the store Net profit into positive increase and meet company goals. Manager

Grismer Tire and Auto Service - Dayton, OH

December 1996 to May 2018

1. Asst. Manager

2. Manager

3. Floating Manager

4. Was Awarded the highest award in company (Charlie Marshall Award, as Store Manager). To achieve this award a store Manager must achieve perfect customer satisfaction rate for the year. This also includes the responsibility of making sure all employees provide the same customer service levels expected by the company standards.

1. Retail Tire Salesman of the Year 2004

2. Stayed up to date on all product knowledge. 3. Manage store to achieve growth and profit from previous year. Know how to analyze Monthly Profit & Loss statements. Make appropriate adjustments. Education

High school diploma

MVCTC - Clayton, OH

August 1996 to May 1998

Skills

• Business Management

• Human Resources

• Management

• Profit & Loss

• Overseeing day to day operations. Meeting expectations of company polices and goals.

• Loss Prevention

• Human Resources Management

• Logistics

• Operations Management

• OSHCA Regulations

• Forklift

• Supervising experience

• Warehouse management

• Store management

• Customer service

• Operations management

• Warehouse Experience

• Pallet Jack

• Order Picking

• Inventory Control

• Retail Management

• Merchandising

• Pricing

• Office Management

• Conflict Management

• Purchasing

• Shipping & Receiving

• Recruiting

• Employee Orientation

• Forecasting

• Sales Management

• Freight Experience

Certifications and Licenses

Forklift Certification

Driver's License

January 2021 to November 2024

Pallet Jack Certification

Assessments

Attention to detail — Proficient

December 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Forklift safety — Proficient

December 2023

Best practices and safety hazards in forklift operation Full results: Proficient

Work style: Reliability — Proficient

November 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Warehouse shift leader — Proficient

December 2023

Supervising warehouse staff and maintaining safety and security standards Full results: Proficient

Delivery driver — Proficient

December 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Customer service — Proficient

December 2023

Identifying and resolving common customer issues

Full results: Proficient

Warehouse safety — Proficient

December 2023

Using safe practices in a warehouse setting

Full results: Proficient

Scheduling — Proficient

December 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate