Sumana Mohanta

Technical Summary:

Expertise in the usage of MS Office tools namely Word, MS- Excel, PowerPoint, and MS Access.

Experience and expertise in the installation of various software and operating systems namely UNIX, Windows, SQL Server.

Knowledge and certification in using Accounting Package namely Tally.

Has expertise in using search engine tools and the Internet.

Expertise in using network monitoring tools such as SolarWinds, vSphere web client, Zabbix, New Relic

Basic Linux command for Monitoring.

Performs daily restore and backup for client databases.

Extensive knowledge of JIRA user and configuration

Running queries in Jenkins

Incident management Change management Control, Disaster Recovery, and running Root cause analysis and PostMortem meetings.

Server patching Hotfixes.

Knowledge of pager Duty (administrative level)

Active directory management.

ITIL V3 certified.

Working knowledge of AWS and AZURE

Education:

Srishikshayatan College, Kolkata, West Bengal 1991

oBachelor of Education in Education Calcutta University

Work Experience:

GreenDot, Loss Angles

Operation Command Center/NOC Technician

Jun 2017 - Feb 2024

Have been working as a system support and NOC technician.

Monitor all production networks, servers, applications, and services.

Respond to alerts according to standard processes.

Responding to alarms, and monitoring tools used.

SolarWinds, Splunk, app dynamics, and data dog.

Opening trouble tickets using Jira and service now.

Opening trouble tickets with third-party vendors during an outage.

Performing initial trouble troubleshooting when an alarm is received.

Perform regular server updates.

Respond to outages and initiate incidents, following ITIL guidelines.

Communicate between vendors, customers, and internal departments.

Utilize ticket tracking systems to resolve tickets from internal and external requests.

Facilitate communications and maintain a strict command center during an incident.

Track and manage incident tickets fully to ensure proper operational metrics are captured and maintained.

Collaborate with various technology teams for issue resolution.

Communicate with IT stakeholders on the status of issues.

Respond to escalations from Customer Service (Tier 1 & 2) or Partner NOCs.

Create and maintain knowledge base articles, policies, and procedures.

Execute run books processes as documented for diagnosis and remediation of issues.

Fully document and communicate shift-turnover reports.

Perform other duties as assigned by management.

Blackline Systems, Loss Angles, CA

System Administrator/NOC Technician

Aug 2013 - Jun 2017

Server monitoring through SolarWinds.

Configures SolarWinds such as adding and deleting Nodes in SolarWinds adding Application Monitor Templates etc.

Monitors Web Applications through New Relic.

Creates FTP accounts for existing and new clients by adding public keys.

Recycles App Pools using script through Jenkins.

Tier 1 Support and escalating issues and creating tickets in JIRA.

Monitoring Zabbix, Creating FTP Accounts, Reset Passwords, and Troubleshoot FTP errors.

Create VPN accounts and reset passwords.

Create AD Credentials.

Performs restore and backup for client databases.

Routine maintenance and Patching of Windows servers.

Backup and Restore

User access to Active directory.

Hot fixes.

Configuration of Tools.

Running Change control meetings, Postmortems Creating VMs Installing and upgrading software in VMs.

Contact this candidate