Project Manager Management
Resume:
Aurora, CO
**********@*****.***
linkedin.com/in/veracohoon
VERA COHOON
PROJECT MANAGEMENT
Creative thinking, experienced Project Manager with a proven track record of unifying project stakeholders, teams, and business owners to successfully meet all financial goals and timelines.
Self-directed, offering a comprehensive background in leading and delivering projects in construction, IT, and retail setup domains with expertise in project planning, execution, and stakeholder management. Highly adaptable, adept at balancing diverse project requirements and quickly pivoting and repositioning to ensure on-time and within-budget project completion. Demonstrated ability to drive cross-functional teams, fostering collaboration and optimizing resources to achieve project goals. History of consistently exceeding expectations by delivering high-quality results in dynamic and fast-paced environments. Technical proficiency in MS Office Suite, Salesforce CRM, Smartsheet, visualization tools, and dashboard creation.
Full Cycle Project Management
Project Planning & Scheduling
Strategic Planning & Execution
Change Management
Cross-Functional Collaboration
Multiple Projects Management
Negotiating & Facilitating Change Orders
Coaching & Influencing Others
Time Management & Organizational Skills
Conflict Management
Problem-Solving & Critical Decision Making
Effective Communication
PROFESSIONAL EXPERIENCE
Advance Auto Parts Remote 2020-2023
Senior Project Manager, 2021-2023
Promoted from a Store Setup Project Manager (2020-2021) to traveling nationwide to oversee projects ranging from $500K to $18M, demonstrating effectiveness in areas of planning, multi-tasking, building collaborative relationships, meeting hosting, and working across departmental and functional boundaries. Worked closely with prospective customers, field operations staff, and customer support team members to drive the success of new store openings and changeovers. Led cross-functional project teams, monitoring performance and progress to ensure each project was completed on time and budget. Served as a communication liaison between the front-line team and Senior Leadership, recommending improvements to the customer’s journey with projects and process improvements from inception to implementation.
Key Accomplishments:
Built the Project Management platform from the ground up utilizing Excel, PowerPoint, and Salesforce, incorporating new timelines, processes and procedures, and checklists to ensure the end user and business units were being heard and improve the customer experience.
Created a survey platform to gather and measure customer feedback following a project, successfully increasing customer service satisfaction scores from a 2.5 at hire to 4.5 at the end by addressing customer expectations and concerns and holding the team accountable for each individual role.
Established efficient processes and procedures for the department to be the only department to exceed 2023 financial goals.
Partnered with the Technology team post-project completion to resolve any issues and ensure that the end user had all the tools and resources necessary to effectively operate the business.
Walgreens Deerfield, IL 2011-2020
Sr. Project Manager, 2017-2020
Progressed through multiple store management positions, going from an Assistant Store Manager (2011-2014) to the Store Manager (2014-2017) to the Sr. Project to provide oversight and management to new store opening and transition projects. Effectively managed multiple concurrent construction projects both for new builds and store interior transition projects ranging from $40M-$160M, traveling to each site to ensure the proper installation of electricity, plumbing, technology, and other store fixtures to ensure alignment with state and federal code and store procedures. Partnered with cross-functional teams that included internal business partners, merchandise teams, construction teams, and other vendors to complete projects on time and under budget.
Key Accomplishments:
Recognized for outstanding communication and reporting by a Senior Manager during the largest retail acquisition ever, converting 1100 Rite Aid stores to Walgreens.
Demonstrated outstanding leadership, coaching, and mentorship to have 5 direct reports be promoted into store manager positions.
Trained the front-tier employees in the store on how to listen, and groom and empower teams to be better decision-makers.
Achieved a “perfect set-up” in terms of operations, financing, budget, and so on to have three stores highlighted in the quarterly corporate presentation for other stores to model.
EDUCATION
Bachelor of Science in Business Management
Western National University Online
Contact this candidate