SHAFAQ FATIMA

Phone: 872-***-**** Email: ad3f2f@r.postjobfree.com USA Permanent Resident

OBJECTIVE

I am looking for new opportunities (hybrid or remote) where I can learn new skills and grow my experience in Project Management, Agile or business analysis functions. I have experience in project management and working with cross-function teams to support businesses and deliver projects. I have experience in business operations, project implementations, stakeholder management, project scoping and planning, resource management, customer service, business analysis, and documentation. I am flexible, quick learner and team player who can quickly step up to take new responsibilities and easily adjust to fast-paced environments. SKILLS

• Project Management, Stakeholder & Resource Management, Risk Management & Change Requests

• Project Management Tools: Microsoft Project, Smartsheet, JIRA, Confluence, AzureDevOps

• BI & Database Tools: Reporting in Tableau, Power BI, SQL Server, Oracle, MS Access

• Waterfall, Scrum and Agile Methodologies: Proficient in Scrum, Agile principles, and Kanban

• Collaboration: SharePoint & MS Teams, facilitating Scrum events, project planning, workshops

• Problem Solving: Strong analytical and problem-solving skills. Process Oriented

• Adaptability: Ability to adapt quickly to changing priorities, Quick Learner, Team-player

• Customer-first mindset, skills in customer service and maintaining quality standards

• Documentation, QA and UAT Testing, Reporting, Databases and basic SQL. Proficiency in MS Office, Word, Excel, PowerPoint. Remote timekeeping, Webex & Zoom WORK EXPERIENCE

Project Manager – AGII Technologies, Remote, IL; November 2022 – January 2024

• Worked on managing multiple small-to-medium sized integration and enterprise workflow projects for a client of my employer. Played roles from project planning to facilitating UAT and delivery of the integration projects by collaborating with cross-functional teams of employees and other vendors

• Responsible for stakeholder identification and management for smooth project execution, managed resources by collaborating with internal & external project teams to prioritize and manage product backlogs, ensuring alignment with project objectives, scope, schedule and budget

• Worked on resource management and management reporting. Project risk identification and escalation management to key stakeholders. Understanding of change management

• Facilitating Sprint planning meetings, daily scrums, sprint reviews and retrospectives

• Identified and resolved blockers to progress by promoting continuous improvement. Conducted regular retrospectives to reflect and implement process improvements

• Led and coached Agile development teams through the entire project lifecycle, ensuring adherence to Scrum principles and practices

• Supported team members in adopting Agile practices and principles. Fostered a culture of transparency and trust, ensuring effective communication within the team and stakeholders

• Experience with writing scope of work documents, RFPs, working with procurement systems to create purchase orders, review invoices and billing documents Specialty Pharmacy Technical Analyst - CVS Inc, Mt Prospect, IL; Nov 2020 – Sept 2022

• Use enterprise software to help maintain accurate patient records, liaise with pharmacists, consultants and insurance for medications preparation, delivery, error handling and invoicing. Working on highly specialized software tools for prescriptions management and medical records, reporting and dashboards for measuring performance and efficiency. Maintaining information in the databases and reporting into MS Access and Excel spreadsheets

• Part of software requirement gathering and UAT team for new software releases. Providing feedback and engage in testing of new software under pilot, training & user acceptance testing

• Created agendas and communication materials for meetings. Improved efficiency by working with colleagues and managers to find workable solutions to day-to-day operational issues. Improved profit margins by streamlining operations, bring efficiencies in daily workflows Pharmacy Assistant – Albertson Companies, Buffalo Grove, IL – Sep 2018 – Nov 2020

• Responsible for data handling for patient insurance, demographic and health information into software and confirmed medical records. Pulled patient records and transferred information to appropriate parties. Verified record copies before handing those over to check for and remove unnecessary details. Setup patient charts and documented information in various specialized software systems, databases and spreadsheets

• Determined and implemented techniques to improve medical records retrieval process using the Pharmacy software. Streamlined operational processes to meet long-term goals through continuous improvement. Increased team efficiency by implementing process enhancements

• Supported patients, colleagues and insurance partners. Provided excellent service through in-person and remote conversations. Improved customer satisfaction by finding creative solutions to problems. Performed evaluations, customer surveys and team audits. Recognized by management for providing exceptional customer service

Business Analyst & Agile Lead - Apollo Business Solutions, Lucknow India - Jan 2011 - Mar 2013

• Worked closely cross functional teams for collecting software requirements, documenting requirement and working with development teams to ensure deadlines are met and status reporting. Identified and analyzed business strategy implications for the business processes of my company. analyzed inefficiencies in business processes and recommended improvements

• Worked with developers of the company software and business programs to ensure the requirements are properly communicated and accounted for the development and enhancements of the software. Contributed to defining scope, budget and goals for new projects, worked with various team members to support them on their projects and assure quality through manual testing

• Conducted root cause analysis to problems to improve operations. Identified bottlenecks in processes and suggest improvements in procedures to improve efficiency EDUCATION & TRAININGS

• Master of Science, Graduated 2008, DDU University, Gorakhpur India

• Bachelor of Science, Graduated 2006, DDU University, Gorakhpur India

• Training in Project Management, Agile and Scrum, 2022-2023

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