AVEON ETIENNE

** ******* ****** * Staten Island, NY 10303 * 212-***-**** Office * 917-***-**** Personal

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PROFESSIONAL EXPERIENCE

NY VA Harbor Healthcare System, New York, NY

Credentialing Manager, Full-Time January 2019- Present

Oversees and manages staff that process credentialing and recredentialing applications for medical provider.

Serves as the official liaison for the Medical Center Director and Chief of Staff on all delegated credentials and medical staff functions.

Technical advisor on medical staff issues and responsible for monitoring full regulatory compliance.

Implements policies and procedures to ensure that applications are properly verified and accurately uploaded into an online credentialing database system.

Control Medical Staff funds, including creation and oversight of annual budget of Credentialing and Privileging program.

Ensures that all legal, licensure and accreditation standards are met.

Ensures the accurate and timely information for the purposes of recredentialing and data analysis as well as recommending changes to the credentialing criteria and processes.

Analyzes and implements new policy requirement and regulations.

Develops multiple monitoring and tracking strategies for critical reports such as time limited certification, registrations, and licensures.

Hires, trains, evaluates performance and direct reports.

VA West Palm Beach Medical Center, West Palm Beach, FL

Health System Specialist, Credentialing, Full-Time June 2015- January 2019

Lead Credentialer assists the Supervisory Health System Specialist

Responsible for the management of the Credentialing and Privileging (C&P) program, maintains over 500 credentials files for all full-time and part-time physicians, consultants, and contract staff, dentists, psychologist, optometrists, podiatrists, fee-basis physicians, Physician Assistants and Nurse Practitioners

Maintained high level of objectivity and sensitivity of controversial issues that relate to both clinical and administrative services in the areas of regulatory requirements, eligibility, and patient care responsibility.

Provided operational support within aspects of administrative management including human resource personnel actions.

Prepared board actions and process staffing recommendations.

Improve the quality, efficiency, and effectiveness of health care by integrating business and clinical information processes necessary to drive operational and clinical practice.

Consults, advises, and educates all levels of employees including the highest levels of management, on methods and means to make health care operations more effective and efficient.

Improved the quality, efficiency, and effectiveness of health care by integrating business and clinical information processes necessary to drive operational and clinical practice.

Consults, advises, and educates all levels of employees including the highest levels of management, on methods and means to make health care operations more effective and efficient.

Collected relevant data, generated quarterly reports.

Actively assists with preparation for surveys such as Joint Commission and OIG and develops responses to identified deficiencies and provides data and/ or updates to action plans.

Monitored the National Practitioner Data Bank (NPDB) ensuring no negative information is being reported on the Physicians and Nurse Practitioners.

Research and gather data to ensure compliance with regulations and performance measures.

Prepared workload and utilization reports which are presented to higher level management.

Utilized specialized database such as VISTA and CPRS to extract data.

Served as a purchase Cardholder, funds control and budgeting.

Prepared Purchase Request and Commitments, payments and process receiving reports.

Resolved billing and payment issues.

Tracked and ensures completion of OPPE and FPPE are done by services.

Tracked and sends reminders to services staff are compliant with licensures, DEA, BLS and ACLS.

Utilized Microsoft Office applications such as Word, Access, Excel and PowerPoint to track and analyze data for the preparation of reports to top management.

Determine availability of funds for current year projections, based on funds authorization document.

Analyzes data for reasonableness and constant of estimates, adequacy or justification and compliance with prescribed laws, policies, and regulations.

Primary responsible for 100% readiness of credentialing and privileging program in case of unannounced Joint Commission Survey (TJC) survey.

Serves as technical advisor to the Professional Standards Board (PSB) for Physicians and the Medical Executive Council (MEC) on matters as they relate to credentialing and privileging program and requirements.

Process Primary Source Verification as part of the credentialing process.

Maintain professional communication with all physicians, coworkers and management.

Educates staff and providers on the use of the VetPro credentialing database.

Correspond with physicians as needed to obtain information in a professional manner.

Received and manages all applications of clinical privileges (initial and reappointments) for all licensed independent practitioners (LIPs) within the facility.

Maintained compliance with Joint Commission credentialing standards and policies.

Maintained strict confidentiality of all physician files.

VA West Palm Beach Medical Center, West Palm Beach, FL

Program Support Assistant, Patient Care Services, Full-Time November 2012- June 2015

Tracked and maintain Nursing Licensure for the all RN’s and LPN in the West Palm Beach VAMC: currently provides oversight for more than 800 Registered Nurses and 200 LPNs.

Responsible for sending out 90, 60, 40, 30, 15-day licensure expiration reminders and conduct online verification of licensure.

Monitored and update expired licensure into database.

Worked closely with the Medical staff office to verify licensures for credentialing.

Maintained spreadsheet using Microsoft Excel for all RNs, LPNs and NAs license information.

Prepared Board Actions for Proficiency Reports.

Served as a primary liaison and advisor for a wide range of human resources issues to include, filling vacant positions, processing SF 52s, awards and other forms of employee recognition.

Maintained employee’s competency folders for 900 employees.

Planed and schedule work to be accomplished by administrative staff and review and monitor personnel actions.

Provided technical advice Chief Nurses and Nurse Managers in exercising their delegated classification authority.

Drafts letters, memos, service directives or proposals on administrative matters upon request of the Service Chief.

Maintained tracking log for Proficiency Report and Performance appraisal to ensure Nurse Managers are submitting in a timely manner.

Provided administrative support to the Associate Director of Patient Care Service and Chief Nurse of Operations.

Frequently required to independently prioritize work and respond immediately to unexpected situations and well as multi-task on a daily basis.

Scheduled meetings, appointments, conference calls and V-Tel for Chief Nurses, HSS and Nurse Managers.

Advised staff of new regulations, practices and regulations which impact administrative support functions; prepare and develop reports and consults with internal and external sources.

Provided timekeeping, review time sheets, keeping track of leave and serve as a backup for selected units within the services for more than 50+ staff.

Coordinated of Patient Care Services MCMs and Nursing Service Policies. Track expiration dates and renewals. Send out all services required for collaboration, tracks all changes, updates Service policies and maintain history folders.

Tracked and maintain Service Level Reviews (SLR) send them to appropriate managers for review and report.

Updated and maintains the Light duty log using an excel spreadsheet.

Updated and maintains the FMLA log using Microsoft Excel spread Sheet.

Prepared agendas and Minutes for Shared Governance Practice Council.

Coordinated the Valor Program and Graduate Nurse Trainee program. Coordinates the interview and processing.

Served as a backup Patient Administer Tracking System (PATS) Admin user.

Processed and Generate 2237, VA Contracting form for ordering Specialty Beds and equipment.

Control point Official for purchase cards and purchase orders; maintain accountable property records and track the expenditure of the service approved funds allocation.

Utilizes office computer software applications such as word processing, spreadsheets, PowerPoint, Vista, CPRS, database.

Process FMLA, LWOP and Voluntary Leave Transfer Programs for employees in Patient Care Service, review time and leave with employees. Prepare and Process Memorandums.

VA West Palm Beach Medical Center, West Palm Beach, FL

Program Support Clerk, Patient Care Services, November 2009 – November 2012

Performed clerical and technical support work for a variety of staff in support of Nursing Service.

Track and maintained while providing oversight for all competency folders for over 700 Nursing employees.

Maintained tracking log for Proficiency Report and Performance appraisal to ensure Nurse Managers were submitting in a timely manner.

Provided timekeeping, review time sheets, keeping track of leave time and serves as a backup for selected units within the service.

Provide administrative support for approximately 35 Nurse Managers, 5 Associate Chief Nurses, Health System Specialist, an Administrative Officer, and an Associate Director for Patient Care Service.

Provide reports; send out bimonthly reminders for BLS/ACLS card and tracking logs for all employees within Nursing Service using Microsoft Word, Microsoft Excel, and Outlook.

Create copies and forms, provided computer assistance, work orders, mail distribution, telephone inquiries, office machine assistance, key requests, faxing, and typing correspondence.

Provide oversight on meeting agendas; assist with meeting minutes for two key committees including the RME committee and the Shared Governance Staffing and Recognition Council.

Coordinate and maintain a check-in log for light duty personnel.

Schedule appointments and meetings for the ACNS, configure calendars, filing, making copies, scanning sensitive documentation,, directing phone calls, recording messages, setting up travel arrangements.

Reviewed all outgoing correspondence prepared for supervisor’s signature.

Set up interviews for Associate Chief Nurse, Nurse Managers and AO. This included coordinating with applicants, selection panel members and coordinating rooms and equipment.

Clerk & Comptroller Court House, West Palm Beach, FL

Records Management Clerk, October 2008 –November 2009

Responsible for accurately organize, file reports into client files, prepared new case files, maintained open and closed files, maintained an inventory of supplies and forms; keeping written logs; researching prior records of clients; entering, distributing and maintaining records and documents.

Ensured that records are kept up to date and that any necessary changes or additions are made in a timely manner.

Provided the maintenance, storage and destruction for active and inactive records for the Clerk & Comptroller.

Prepared charts, reports, forms and other documents for use throughout department.

Assisted customers with requests for record retrieval.

Re-filed records following customer review.

Performed research and receives, reviews controls and routes both incoming/ outgoing correspondence as appropriate.

Performed routine data entry in maintaining and updating computerized Records Management Systems.

Provided daily courier service between records centers and various departments.

Processed and prepare documents, such as business and County forms and expense reports.

Utilized office automation systems to perform a wide variety of clerical support duties.

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

Computed, record, and proofread data and other information, such as records and reports.

Extracted and release information according to specified criteria and in strict compliance with established policies, procedures and regulations.

Provides administrative/secretarial support for the department such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.

Opened, sort and route incoming mail, answer correspondence, and prepare outgoing mail.

U.S. Army, Fort Bliss, TX

Administration/ Reception Desk Clerk, July 2007 –August 2008

Supervised and trained 15 Soldiers on daily duties and responsibilities.

Provided administrative duties such as answering telephones, maintaining and updating filing, inventory mailing, database systems, either manually or using a computer for the Ft. Bliss Welcome Center.

Established and maintained an accurate and complete budget tracking system for Division Operating funds.

Audited traveled orders and vouchers, submitted local reimbursements and training request.

Maintained automated records and prepared recurring and special budget reports.

Communicated with personnel, customers and other individuals to answer questions disseminate or explain information and address complaints.

Collected and maintain copies of Permanent Change of Station orders, Department of Defense forms and Department of the Army documents.

In-Processed soldiers, who were reporting to Ft. Bliss on a daily basis.

Transported dental records to servicing dental clinics and accounts for all personnel files.

Maintained accountability of in-processing personnel in the database.

Submitted copies of in-personnel roasters to tenant agencies.

Coordinated and perform a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.

Operated personal computer to compose and edit correspondence and memorandum from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings.

Scheduled and coordinate meetings, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.

Established, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyzes and calculations in the processing of data for recurring internal reports.

Sorted, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.

U.S. Army, Fort Bliss, TX

Stock Control Clerk, July 2006- July 2007

Produced accurate text documents, spreadsheets, databases and e-mails using Microsoft Word, Microsoft Excel and Outlook.

Conducted all material control and accounting input for data processing.

Reviewed output documents, established and maintained automated and manual accounting records valued at over 16 million dollars.

Posted receipts, performed due-ins and due-outs accounting.

Maintained and ensured establishment of supply and inventory control management functions.

Tracked incoming shipments of parts received from FedEx and UPS to ensure parts were delivered to customers in a timely manner.

Prepared hand receipts, maintained calendars, scheduled issue & turn-in of equipment; requested disposition and provided clerical support and various other duties as needed.

Established and maintained a variety of filing systems.

Reviewed all correspondence and documents to ensure proper format.

U.S. Army, Fort Bliss, TX

Warehouse Supervisor and Clerk, July 2005- July 2006

Supervised 15 soldiers on daily duties.

Processed and distributed parts which valued at over 26 million dollars.

Maintained accountable records for over 2,500 Soldiers.

Ensured the storage and maintenance of over 2,500 lines of equipment.

Held responsibility for providing assistance with the daily logistical supply management of a 2,000 person organization.

Requisitioned, stored and distributed logistical supplies, equipment, vehicle parts, and office supplies and associated uniform items to multiple end users.

Managed overage, shortage and damaged control for unserviceable parts to the Defense Reutilization Marketing Office (DRMO).

Developed a trend analysis tool to manage on-hand and ordering requirements.

U.S. Army, Fort Bliss, TX

Maintenance Clerk/Logistical Supply Clerk, August 2004-July 2005

Maintained and established work order and stock records.

Established an accounting distributing parts in vehicle parts as well as office supplies.

Reviewed and verified quantities received against the shipping documents.

Conducted monthly inventory of over 1,000 lines of tools and equipment which valued at over $2,500,000.

Worked with Unit Level Logistical Supply System (ULLS-G) maintains review and stock items and recommends additions, deletions, or changes. Obtained repair parts to meet equipment needs.

Assisted in planning maintenance needs for the unit.

SKILLS

Proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook, Vista and VetPro.

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