Jennifer Kuzdzal

Macomb, MI ***** 586-***-**** ad3f19@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

SKILLS Relationship Building, Negotiating,

Numerical Analysis, Customer

Relationship Management,

Assertiveness, Market Monitoring

Contract Negotiation

Entrepreneurial Spirit, Attention to

Detail, Team Coordination,

Strategic Planning, Team

Management, Negotiating

Effective Communication,

Anticipation, CRM, Public

Relations, Public Relations,

Managing Multiple Priorities

Commitment To Excellence,

Management, Brand

Management, Operations

Management, Account

Management

Production Account, Key Account

Management, Internal Audit,

Accounting, Business

Development, Data Analysis, New

Business Solicitation

Business Management, Business

Growth, SAP, Customer

Satisfaction, Company Policy, Tax

Reporting

Managing Multiple Priorities,

Project Management, Program

Management, Social Media

Marketing, Term Negotiations

Power BI, SharePoint, Microsoft

Teams, Software as a Service,

Microsoft Office

WORK HISTORY ASSOCIATE BROKER 03/2012 to CURRENT

EXp Realty, LLC Shelby, MI

Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.

Developed strong relationships with clients through regular communication, understanding their needs, and offering suitable solutions. Increased sales revenue by implementing effective marketing strategies and utilizing market research to identify potential clients. Streamlined operations by automating processes, leading to increased efficiency and time savings for the team.

Ensured compliance with real estate regulations by staying up-to-date on industry changes and maintaining accurate records for all transactions. Assisted clients in negotiating contracts for optimal results, ensuring their interests were protected throughout the process.

Conducted thorough property evaluations to provide accurate pricing recommendations to clients based on market trends and property condition.

Collaborated closely with other brokers, creating a productive work environment that fostered teamwork and shared knowledge. Continually updated marketing materials to maintain a compelling brand image that attracted new clients and retained existing ones effectively. Monitored market trends regularly to stay informed about current conditions and advise clients accordingly for strategic decision-making purposes. Achieved consistent sales targets through diligent prospecting efforts combined with strong negotiation skills and market knowledge. Mentored junior associates, sharing industry expertise to help them develop their skills and build successful careers in the field. Expanded referral network by attending industry events, building professional relationships with fellow brokers and agents, leading to increased business opportunities.

ACCOUNT COORDINATOR TTS 10/2008 to 01/2010

BorgWarner Automotive Auburn Hills, MI

Effectively manage competing priorities within tight timelines Assist in driving business development through strategic proposal development, sales materials creation, and account management initiatives

Oversee large-scale prototype orders for multiple customers, track sales estimates, sales pipeline reporting as needed and contribute actively to SAP for prototype sales operations and safety committee initiatives Conduct internal audits for TS16949 compliance

Maintain detailed logs for customer price changes and assist in collection of customer tooling claims.

Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery

ACCOUNT MANAGER, INSIDE SALES 08/2005 to 10/2008

Borgwarner Auburn Hills, MI

Conducted regular account reviews to identify areas for improvement and ensure continued success.

Negotiated contract terms with clients, securing favorable agreements for both parties.

Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients. Monitored and analyzed customer feedback to identify opportunities for improvement.

Contributed to team objectives in fast-paced environment assisting with needs for multiple accounts.

Negotiated prices, terms of sales and service agreements for Tier II internal accounts as well as service accounts of OEM's for over $1M in volume.

Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Supported the Account Manager in developing long-term relationships with key clients for business retention.

Increased client satisfaction by effectively addressing and resolving account-related issues.

Assisted in preparing sales presentations, proposals, and contracts, contributing to an increase in revenue generation. Maintained accurate records of all client transactions, ensuring compliance with company policies and procedures.

Coordinated logistics for events, trade shows, and conferences to strengthen brand visibility within the target market. Organized joint sales calls with current customers and outside vendors. EDUCATION Bachelor of Science Marketing 12/2004

Oakland University, Rochester

English (Native

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