Marissa Johnson

HeathCare Agent / Inbound-Outbound-Emails-Tech

+1-470-***-****

ad3f17@r.postjobfree.com

Lithonia, GA 30058

 

Willing to relocate to US or Georgia

Authorized to work in the US for any employer

Summary

Use my skills in customer service, leadership, and management to help provide your business with outstanding service to the people.

Work experience

Staff Nurse

Oak Street Health - Atlanta, GA

Present

Answering calls talking to patients

Looking up Medicare insurance

Speaking with doctors at the center

Web2-pharmacy tech

BroadPath Healthcare Solutions (WFH)

November 2023 to Present

Drug croverage

Order status

Transfer calling to pharmacy

RTM

Web support - online web registration

Answer questions about prescription, how much their out of pocket or deductible will be for there medication

Activus connect llc

Agent - Georgia

November 2022 to Present

answer calls 30-70 calls

fill out application grant

updates on the applicant grant

answering emails

Sales/payment rep

TeleReach Inc - Stockbridge, GA

May 2021 to Present

Answer inbound calls and outbound calls customer calls in.

If the customer didn’t get there order/paper that day helping them find out why

Sending customers to payment lines fixing the billing or ordering there subscription or chains of there card

Pharmacy Technician

Humana - Georgia

November 2021 to September 2022

Work full time otc orders

payment line

talking with doctors sending out fax for refill prescriptions

reshippment

answering emails

pw reset change for members

Picker

Carters, Inc - Stockbridge, GA

July 2020 to January 2021

Unbox kids of all size of clothes repacked them scanned every items for shipment

Sykes

Intuit - Stockbridge, GA

September 2018 to January 2021

I started working for Sykes as enterprise desktop then after months I was moved up as a accountant online which is payment doing troubleshooting for customers who called in who are accounting helping their clients with their taxes W-2s 1099 fixing their payrolls in helping their business also IT specialist as well

Payment line/billing

DialAmerica - Stockbridge, GA

February 2020 to October 2020

closing out accounts

answering calls that needed to have account paid for

returning calls

reshipment/shipping orders out

refunds

looking up orders that were lost

Placing orders that callers would was that they see in the magazine book

Cashier/Customer Service

Pet Groomer - McDonough, GA

2017 to 2019

Worked on the sales floor helping people who needed help looking for something for their pets • I open and closed the salon I also help new employees know the salon and what to do and how to groom their dogs • I was a cashier most of the time before I was a groomer so I help out on the floor and answers calls.

Education

High School Diploma

Eagle Landing High School

2017

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