Mary Beth Eick

ad3f07@r.postjobfree.com • LinkedIn Profile

Oconomowoc, WI 53066 • (262) 327 - 1124

Operations Management

Dynamic and results-driven professional with extensive experience in streamlining operations, optimizing processes, and driving business growth. Proven track record of enhancing efficiency and productivity through strategic planning, resource allocation, and team leadership. Proficient in overseeing day-to-day business operations and managerial functions to steer exceptional performance. Adept at fostering cross-functional collaboration, implementing cost-effective solutions, and ensuring compliance with industry regulations. Excel in driving operational excellence and delivering measurable results in fast-paced, high-pressure environments. Instrumental in leveraging expertise to spearhead operational transformations and contribute to continued success of dynamic organizations.

Areas of Expertise

•Strategic Operational Planning

•Process Improvement

•Change Management

• Risk Assessment & Mitigation

•Customer Service & Satisfaction

•Cross-functional Collaboration

•Team Leadership & Training

•Regulatory Compliance

•Written & Verbal Communication

Professional Experience

HomeSealed Exteriors, LLC, New Berlin, WI

Office/Leads/Marketing Manager

Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards

Counseling any employees struggling in their roles

Answering telephone calls and emails from customers and clients and directing them to relevant staff

Creating an office budget and ensuring all employees follow it

Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required

Interviewing and training new office employees and organizing their employment paperwork

Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order

Reporting office progress to senior management and working with them to improve office operations and procedures

Ace Precision Machining, LLC, Oconomowoc, WI 2022 – 2023

Production Supervisor

Direct and guide operational activities within the Shipping, Receiving, and Tool Crib sectors to streamline processes, improve efficiency, and heighten team collaboration. Increase customer satisfaction and enhance efficiency of customer shipments by executing day-to-day functions with precision. Ensure timely order shipments by closely monitoring processes, proactively addressing potential delays, and instituting corrective measures. Collect and analyze data from various tools while managing records and inventory storage.

Optimized tool availability and improved operational performance by overseeing lifecycle of industrial tools, from production and maintenance to storage and utilization.

Guaranteed product quality and safety by executing optimal packaging and shipping practices tailored to customer specifications.

Woodway USA, Waukesha, WI 2019 – 2022

Production Supervisor

Compiled and evaluated production performance records and data to effectively pinpoint focal points for achieving production goals. Monitored weekly payroll hours and approved payment for regular and temporary staff employed through three external agencies. Managed all international, United States, and local shipments while producing all essential international shipment documents needed by freight forwarders.

Initiated a daily action plan with team leaders to distribute tasks and establish priorities, yielding heightened employee efficiency.

Led team of five leaders and 30 employees and supervised recruitment, scheduling, weekly meetings, and quarterly evaluations.

Anytime Fitness, Pewaukee, WI 2010 – 2019

General Manager - Operations

Nurtured customer relationships within Southeastern Wisconsin Owners Group through effective Customer Relationship Management. Demonstrated a remarkable ability to boost membership sales, contributing to the overall growth and success of the organization. Conducted pre-screening activities to assess candidates' qualifications and suitability for open positions. Leveraged Personal Trainer and Group Exercise Instructor expertise to guide and motivate individuals and groups toward achieving fitness goals. Directed Silver Sneaker Health and Fitness Insurance reimbursement program to guarantee effective operation and program participants' benefit.

●Played a pivotal role in managing staffing to ensure well-trained and motivated teams.

●Spearheaded membership club promotions, strategically driving new member recruitment initiatives.

●Oversaw payment plans, managed collections, and administered insurance reimbursement programs with utmost accountability.

●Achieved significant reduction in delinquent accounts by 62%, demonstrating exceptional skill in managing and improving financial processes.

Additional Experience

Operations Manager, World Class Health and Fitness & Sports Performance, Hartland, WI

Sales Manager, Wisconsin Athletic Club, Waukesha, WI

Cedar Creek Family Counseling, Milwaukee, WI

Program Director, Waukesha Family YMCA, Waukesha, WI

Education

Leadership in Management, Effective Leadership

Waukesha County Technical College, Waukesha, WI

Fitness Specialist, Fitness Assessment

YMCA Fitness Specialist, Lake Geneva, Wi

Awards & Recognition

Featured twice on WTMJ 4's "Morning Blend"

YMCA Employee of the Year

Five-Time Recipient of Wisconsin Athletic Club Members Choice Best Exercise Instructor Award

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