Strategic Planning Process Optimization
Resume:
Mary Hunter
856-***-**** ***********@*******.***
SUMMARY
Dedicated and results-driven professional with over a decade of experience in the staffing and recruitment industry, seeking to leverage my expertise in team management, process optimization, and strategic planning to contribute to a dynamic organization's success.
SKILLS
●Team Management
●Process Optimization
●Strategic Planning
●Full-Cycle Recruitment
●Program Development
●Database Management
●Client Relations
●Reporting and Analysis
●Training and Development
●Negotiation and Billing
●Policy Development
●Team Building and Motivation
●Key Performance Indicators
●Policy Implementation
●Reporting Expertise
●Stakeholder Relations
●Data Analytics
●P&L responsibility
EXPERIENCE
Senior Director, US Medical Staffing, October 2017-Current
●Manage a team of 20, consisting of 10 Recruiters and 10 Account Managers
●Create measurable KPIs consisting of Interview goals and starts of care
●Responsible for $75m in revenue annually
●Maintain a legacy client, of $100,000 weekly revenue
●Developed an innovative recruiting model for enhanced efficiency and scalability
●Created grassroots-based recruiting programs to establish multiple candidate entry points
●Executed a sales plan, resulting in a 40% revenue growth for the region
●Established a mentorship program to foster the development of team members
●Identified and resolved issues within the CRM, scheduling, and database
●Vetted multiple companies to identify the one meeting our specific needs
●Acted as a Subject Matter Expert in database technology and scheduling
●Implemented a training team to streamline the onboarding process for new and existing employees.
Talent Acquisition Specialist, Epic Health Services, January 2017-October 2017
●Successfully managed full-cycle recruitment for a wide range of healthcare professionals, including Behavior Analysts, Psychologists, ABA Therapists, and more
●Maintained an average requisition volume of 100-120 positions across five states
●Improved the recruitment process through streamlined communication with senior management and weekly recruitment updates
●Collaborated with Regional Vice Presidents to develop recruitment plans
●Achieved a 60% increase in interview-to-hire conversion rates
●Responsible for tracking and approving all open requisitions division-wide
●Developed and implemented a structure for recruitment metrics reports and identified staffing trends
●Created a reporting network through Taleo.
Senior Account Manager, Staff Management SMX, November 2015-December 2016
●Managed day-to-day interactions with clients, focusing on information flow, problem-solving, and process improvements
●Implemented detailed reporting on termination dates, reasons, and tenure
●Introduced a request-off process
●Provided frontline customer service to management, associates, and clients
●Advised clients on hiring and firing decisions
●Managed a recruiting team and worked on special projects and incentive programs
●Delivered site reports to Director-level personnel, covering forecasting, financial and trend analysis, recruiting, and strategic planning
●Assisted in P&L projections and ensured compliance with contract-related services
●Responsible for New Hire Orientation and maintaining a candidate pool for future openings.
Program/Operations Manager, Pinnacle Technical Resources, September 2014-November 2015
●Oversaw a team of Program Specialists and Coordinators
●Contributed to the growth of a $700M client through the development of a program adoption plan
●Managed 125+ weekly supplier requisitions and statement of work requests
●Initiated monthly supplier spotlight calls and hosted a Supplier forum
●Managed ad hoc reports and requests within Beeline
●Wrote and developed a Standard Operating Procedure manual
●Streamlined the timekeeping process for thousands of contract workers and suppliers
●Enhanced the milestone payment process and created a new Hotline queue
●Developed strategic relationships with client sponsors, including Procurement and Finance VPs.
Operations Manager, Agile 1, LLC, February 2013-August 2014
●Led a team of 12 overseeing both day labor and professional staffing
●Managed 125+ daily requisitions
●Utilized IQ Navigator to run and manage reports
●Facilitated quarterly Supplier scorecard reviews, leading to the elimination of underperforming suppliers
●Sourced, vetted, and onboarded 20 new suppliers
●Streamlined Help Desk requests through SLA initiation
●Contributed to the creation of a national rate card, resulting in substantial annual savings.
Program Manager, ZeroChaos, LLC, April 2010-October 2012
●Promoted to Program Manager within one year
●Managed a total of 350 resources across five companies
●Expanded program scope to four additional wholly-owned subsidiaries with over $35 million in spend
●Worked directly with client managers and program sponsors
●Ensured program adherence to SLA commitments
●Supervised a team of Resource Managers and Onboarding Specialists
●Prepared and presented monthly/quarterly program reports to client and corporate management.
Director of Recruiting, JTS Staffing Consultants, LLC, December 2008-April 2010
●Partnered with a Sales Manager to build a business
●Managed a team of recruiters and secured key accounts for ongoing staffing
●Responsible for billing $58,000 in permanent placements
●Recruited a wide range of clinical and non-clinical professionals
●Wrote press releases and worked closely with advertising agencies.
Multi-Unit Operations Manager, Snelling Staffing, LLC, October 2006-October 2008
●Transformed the Light Industrial model to professional-level staffing
●Promoted to Multi-Unit Operations Manager after 18 months
●Built and managed a diverse recruiting team
●Maintained responsibility for Direct Placement billing
●Increased professional staffing hours and gross margin
●Managed an EmpACT database for operational efficiency.
EDUCATION AND TRAINING
High School Diploma
Penn Foster High School
REFERENCES
References available upon request.
Contact this candidate