FIORELLA LISSA

** ******** ****, **********, ** L4L 8X3 416-***-****) ad3ezv@r.postjobfree.com

Customer Service Representative

HIGHLIGHTS OF QUALIFICATIONS

3+ years Billing Agent experience

6+ years Administrative, Customer Service and Sales experience, in a corporate environment, in banking products and services promotion

9+ years Manufacturing experience

Ability to work effectively independently or as a team player

Extremely flexible, reliable, adaptable, and works well under pressure

Very enthusiastic, energetic, and self-starter

Excellent interpersonal and organizational skills when interacting with clients and coworkers

Effective problem resolution skills

Fast and accurate keyboarding/data entry skills

Demonstrated ability to prioritize and complete work within demanding work schedules

Microsoft Office Expert Specialist Certificate, Microsoft Word, Excel, Power Point and Internet Navigation

Inputting data into Oracle Operating Systems

Fluent in English, Spanish and Italian

RELEVANT SKILLS

ADMINISTRATIVE SKILLS

Review billing related data in the Oracle Enterprise Resource Planning System (ERP) to ensure completeness and accuracy, utilizing checklist and spot checks tools

Verify data discrepancies arising from errors or inconsistencies with fee schedules and billing procedures through communications with colleagues in the Accounting & Financial department

Adjust Oracle ERP data accordingly and within scope of authority

Respond to customer inquiries regarding fees and invoices

Efficiently managed a client base, actively promote and suggest company banking products and services to better meet customer needs, by explaining the benefits and features and providing additional information as required

Process transactions accurately and efficiently, responsible for openings of savings and chequing accounts, mutual funds, and phone calls reception

Provide administrative and service support to the Commercial Department while looking for opportunities to promote the sale of bank product and services Fiorella Lissa Page 1-416-***-****

COMMUNICATION SKILLS

Successfully drove team activities, by providing to the system department with an up-to-date report on customer’s information files as credits, extensions, data changes and new opening account

As the primary point of contact, served as branch ambassador, greeting customers entering premises, determining their needs assisting and directing them as required

Establish direct coordination in conjunction with personal credits section and account section to analyze new business opportunities and determine potentials client, to increase new opening accounts, line of credit applications

Increase client data base in 80 % by providing a personalized service to customers need and concerns

Motivate staff to proactively anticipate and resolve issues, to meet or exceed performance targets for sales volumes and service quality

MARKETING SKILLS

• Drove sales and promotion efforts for Banco Mercantile Visa Credit Card and banking products by establishing, nurturing, and maintaining strong client base

• Research and develop a brand-new territory, built relationships with potential customers and employed prospecting and cold calling strategies on new businesses

• Exceed expectations in new banking product users and new opening Visa accounts

• Selected to manage the MasterCard Credit Card section, providing direction and supervision to a team of three

MANUFACTORING EXPERIENCE

• Responsible for quality control in the assembly line production work, visually inspecting and measuring to ensure products met Company quality standard EMPLOYMENT HISTORY

• Customer service specialist CIBC Bank Toronto, ON (2021- 2022)

• Quality Control Irving Tissue Toronto, ON (2010 - 2021)

• Billing and Data entry NFI Industries Toronto, ON (2018 - 2019)

• Billing Agent Technical Standard and Safety Authority Toronto, ON (2013 - 2018)

• Costumer Service Nino D’aversa Toronto, ON (2002 - 2008)

• Personal Banking Account Executive Banco Santander Lima, Peru (1996 - 2002) EDUCATION & TRAINING

Diploma Banking and Financial Services ACCESS BUSINESS COLLEGE Toronto 2011 Canadian Investment Funds Course INVESTMENT FUNDS INSTITUTE OF CANADA (IFIC) Toronto 2011 Bank Teller Certificate TRAINING CENTRE FOR CANADIAN BANKERS (TCCB) Toronto 2009 Fiorella Lissa Page 2-416-***-****

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