801-***-****

ad3eyy@r.postjobfree.com

QUALIFICATIONS

A Customer Care Professional with strong experience in Relationship Management, Problem Solving, and Customer Service. Major strengths include the ability to work with a team, self-motivation, creativity, enthusiasm and the ability to think outside the box. Positive, dependable and energetic individual with a will to win and an eagerness for learning. I am currently seeking permanent, full-time employment with a company that cares for both their customers and team members. Looking to join a fast-paced environment where I will be challenged and have advancement opportunities.

PROFESSIONAL EXPERIENCE

Advanced Teller - Check City 2018-2021

Provided exceptional customer service to a vast array of clients in person and over the phone.

Excelled and mastered the policies and procedures set by the State of Utah and Check City as well as the terms and conditions for each of the five different loans available. Processed many Western Union transactions daily while following all national and international wire transfer policies.

Responsible for verifying customer account information as well as verifying all checks cashed were valid, authorized by the “maker” and had available funds.

Collected and verified all loan applications as well as clients official identification, proof of employment, banking information and recent paystubs.

Determined which type of loan was best for the client and set a credit limit and payment schedule for each account.

Responsible for handling and tracking large amounts of cash, balancing the branch every evening and reporting daily to corporate.

Temporary Employment Positions 2015-2018

Sought out temporary employment for a year and a half to brush up on my skills, such as, quality interactions with customers/clients, continue an understanding of the current job market and explore different options and learn from new experiences.

Deseret Industries (Jan 2018-June 2018) This position is mostly volunteer work and part-time. It does not require a notice. Interacting with a diverse clientele in the woman’s department. Organizing clothing racks, displaying and organizing new merchandise on a daily basis while supervising my peers in this department.

Elite Chiropractic (November 2016-May 2017) Front Desk supervisor, answering phones while greeting and checking in existing and new patients. Obtained all insurance information, confirmed and collected any balance on each patient account before scheduling their next appointment. Closed out daily AR report and corrected any mistakes so the AR would correspond with the daily collections from patients and insurance checks.

Comcast (June 2015-Jan 2016) Collections from inbound/outbound calls from current customers. Also, made payment arrangements and secured future payments with client’s credit card or checking account. Each month I was a Platinum Collector and top performer on my team.

Customer Care Professional – American Express Telephone Service Center 2009 – 2014

Provide extraordinary customer service to “High Value Card Members” with knowledge of the business and creating a relationship with the understanding of specific needs and expectations from our card members.

Graduated Transition ahead of schedule by demonstrating control of the required metrics and driving results.

Finished each months as a top performer after driving results with an overall GPQ greater than 115%.

Took a position on the team, in addition to my regular duties, as the “Top Box Director” where I monitored the entire teams and individual team members weekly Top Box results

801-***-****

ad3eyy@r.postjobfree.com

Finance Counselor – University of Phoenix 2008-– 2009

Handled 300+ student accounts on a daily basis. Assisted students in applying for financial aid through government and private vendors.

Collected monies on each student account through financial aid lenders and cash paying students.

Handled each students schedule to insure they were on track for graduation.

Completed all paperwork and forms for student leave of absence, tuition withdrawal, FA certification, Grants, FA Lenders and graduation applications.

Office Manager – Mountain Medical Center 2000 – 2007

Provide leadership to a team of 10+ employees. Including doctors, medical assistants, file clerks and billing specialists.

Implemented new billing and office guidelines to increase cash flow and insurance collections.

Managed all patient information, medical records, financial spreadsheets and employee schedules and needs.

Mastered many software programs and billing coding procedures that allowed me to make and maintain professional relationships with our providers.

CURRENT VOLUNTEER PROJECTS

Deseret Industries

LDS Bishops Storehouse

LDS Humanitarian Services Center

LDS Family Services Center

LDS Employment Services Center

Planned Parenthood of Utah

Murray Senior Center

EDUCATION AND TRAINING

University of Utah (Major-Family Studies, Human Development, Minor-Gerontology)

Salt Lake Community College

Skyline High School

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