Customer Service Patient Access
Resume:
CHASTITY MITCHELL
Committed job seeker with a history of meeting company needs with consistent and
organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
" Payment processing
" Regulatory compliance
" Communication
Houston, TX 77078
*************@*****.***
" Insurance company knowledgeable
SUMMARY
Patient Access Representative
SKILLS
EXPERIENCE
Training and Coaching
Customer Service Management
Positive Attitude
HCA PARALLON
Houston, TX
" Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
" Obtained necessary signatures for privacy laws and consent for treatment.
" Communicated financial obligations to patients and collected fees at time of service.
" Applied HIPAA privacy and security regulations while handling patient information.
" Processed patient admissions, registrations, transfers, and discharges according to established procedures.
" Verified insurance coverage for services provided by the facility.
" Collected co-pays and other payments from patients at time of service. 02/2011 to 06/2017
" Responded to patient inquiries regarding billing or financial matters.
" Ensured accuracy of all data entered into computer system.
" Maintained confidentiality of all patient information in accordance with HIPAA regulations.
HOME DEPOT
Houston, TX
Head Cashier/Merchandising Execution Team Associate HIGH SCHOOL DIPLOMA
" Performed basic operations and assisted with cash handling and reporting, price changes, merchandise handling and open and closing duties. Communicated and built positive working relationships with store management and tearm members to foster atmosphere conducive to productivity.
" Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
" Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
08/2003 to 10/2010
Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
Coached employees on best practices for handling customer complaints quickly and effectively.
" Trained new team members in cash register operation, stock procedures and customer services.
CERTIFICATION: MEDICAL BILLING & CODING
Medvance Institute, Houston, TX
" Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans. EDUCATION AND TRAINING
J. Frank Dobie High School, Houston, TX
02/2008
05/1997
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