Patient Care Customer Service
Resume:
Yasmeen Junejo
Newcastle, WA *****
******************@***********.***
All of my interactions and actions are positive. I always prefer a Win Win outcome. This has lead to great success in Retail and Heathcare fields.
Authorized to work in the US for any employer
Work Experience
Concierge Event Specialist
Compass Group at Microsoft - Redmond, WA
April 2022 to Present
Welcome and direct incoming guests. Answer questions. Oversee Events, including supplies and amenities. Walk thru designated event area and make sure everthing is secure and according to compliance. Directly communicate with Event Planners if any questions arise. Constant contact with guests, as well.
Department Manager, Inventory Management, CAP Team, Maintenance, Sales Associate/Cashier/Customer Service
Walmart - Bellevue, WA
December 2012 to Present
City/Town: Bellevue, WA
Responsibilities & achievements: Managed Bakery, Produce, Frozen Foods, Dairy, Deli, Inventory Management, CAP Team, Associate, Displays. All Retail Responsibilities. Employer: UPS
Patient Care Representative
Capital Hill Group Health - Seattle, WA
January 2009 to December 2012
Implemented Mam-Pap Clinic. I worked with Department Heads of Gynecology and Mammography Clinic to accommodate patients with womens needs. Arranged a clinic with patients getting both annual test done in 1 hour, on a saturday. Unidentified possible patient byreviewing chart from both departments, then calling out to invite them and schedule them for new clinic. Very successful. Increased patient count in clinic. Many happy patients.
Patient Care Rep VI/PAR
Group Health Cooperative - Capitol Hill, WA
January 2009 to June 2012
Responsibilities & achievements: Worked as a Radiology Scheduler. Implemented Mam-Pap Clinic on Capital Hill Climic. Answered and screen incoming calls in a professional and timely manner, referring callers as needed Read chart notes. Schedule referrals, procedures and appointments for patients, according to booking Guidelines. Make outgoing appointment calls. Check in patients. Research and confirm insurance information with patient. Complete proper paperwork for patient's appointments and tests. Communicate with MA's, techs, and clinical personnel to schedule patients and accommodate individual needs. Review, verify and update patient demographic data. Follow-up on Patient preparations for appointments and procedures. Give and take direction from fellow staff. Utilizing IMAGECAST, EPIC, LASTWORD, DABS, IN CONTEXT, WINDOWS 2000, LASTWORD, BSRR
Patient Care Representative
University of Washington Medical Center - Seattle, WA April 1991 to December 1995
Responsibilities & achievements: Cardiology Diagnostics - Answer multi-line telephone in a friendly and professional manner. Refer incoming calls to specific medical staff/departments. Greet and check in patients. Review, verify and update demographic data, Schedule/reschedule appointments, order charts, review next day clinics, schedule outside testing and appointments. Call patients, per nurse request. Review patient health condition and/or medications. Assist patient families in attaining living quarters. Patient Registration Representative
Harborview Medical Center - Seattle, WA
October 1989 to June 1993
Responsibilities & achievements: Most work done at outside clinics; Sexual Assault Center, Madison Clinic
(AIDS Clinic), Farmers Clinic, Millionaire Club Clinic. Answer multi-line telephone, greet/register, patients, review, verify and update demographic data and Insurance information. Create and assemble patient charts, online and hard copy. Some shift coverage in Emergency Dept. Nominated 'Customer Service All Star', Twice
Attended Lou Tice Institute - Nordstrom
January 1985 to December 1985
1995, 1996
Education
Associate's in Business
Shoreline Community College - Seattle, WA
Present
Associate in Business
Shoreline C College - Seattle, WA
Skills
• Medical Records (10+ years)
• Microsoft Windows
• Patient Care (10+ years)
• Inside Sales (3 years)
• Medical Office Experience (10+ years)
• Epic (10+ years)
• Medical Scheduling (10+ years)
• Produce Experience (3 years)
• Insurance Verification (3 years)
• Experience Administering Injections
• Vital Signs
• Computer Operation (10+ years)
• Hospital Experience (10+ years)
• Communication skills (10+ years)
• Customer service (10+ years)
• EMR Systems
• Freight Experience (10+ years)
• Medical Billing
• Computer Skills (10+ years)
• Medical terminology (10+ years)
• Triage (10+ years)
• Phone Etiquette (10+ years)
• Office Management (10+ years)
• Laboratory Experience
• Anatomy Knowledge
• Human resources
• Conflict management
• Supervising experience
• Interviewing
• Training & development
• Microsoft Access
• Guest services
• Negotiation
• Hospital experience
• Restaurant experience
• Research
• Public relations
• IT
• Team management
• Customer service
• Security
• Customer relationship management
• SharePoint
• Windows
• Medical records
• Office management
• Documentation review
• Talent acquisition
• Relationship management
• Project management
• EMR systems
• Epic
• Cash register
• Data collection
• Recruiting
• Sales
• Medical terminology
• Vital signs
• Records management
• Mobile devices
• Teaching
• Cash handling
• Salesforce
• Hospitality
• Product demos
• Heavy lifting
• Anatomy knowledge
• Hotel experience
Certifications and Licenses
CPR Certification
June 2009 to Present
Driver's License
August 2021 to August 2025
Guard Card
April 2023 to Present
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