Valerie

Teague

Anderson, MO *****

417-***-****

W: ad3ex8@r.postjobfree.com

Skills

• Customer Service

• Information Management

• Phone Calls

• Troubleshooting Skills

• Professional Manner

• Data Entry

• Software Solutions

Professional Summary

Accomplished customer service representative brings extensive background in leadership roles. Skilled negotiator with high-level business acumen and comprehensive experience in program management. Promotes growth-minded approach to business challenges.

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Experience

Mac-Co Heating and Cooling Anderson, Missouri

July 2023 - Current

0ffice Administrator / customer service

Provided targeted resolutions to complex departmental conflicts, utilizing critical thinking and collaborative problem-solving.

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Optimized internal controls and document management systems for evolving needs.

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Answered inbound calls to handle various concerns, set appointments and close sales.

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• Handled customer inquiries, payments and service requests.

• Documented, researched and resolved customer service issues.

• Collaborated across departments to resolve customer-related issues.

• Built trusting relationship with customers to better understand needs. Crosslines of McDonald County Anderson, Missouri February 2020 - July 2023

Assistant Director

• Assisted director with creation of long-range business strategy. Managed daily workloads by organizing effective schedules and delegating tasks.

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Kept all paperwork current and compliant with internal standards and legal requirements.

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Midway Veterinary Clinic Neosho, Missouri

January 2008 - May 2018

Veterinary Assistant

Cared for animals in recovery and identified changes or symptoms of concern.

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• Trained new employees about company policy and procedures.

• Prepared patients for radiographs, surgeries and comfort care. Collaborated with veterinarian, technicians and staff regarding schedule and diagnosis of patients.

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• Administered medication to animals as prescribed. Supported veterinarians and technicians with simple and complex veterinary procedures.

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• Restrained animals .

Helped maintain flow of patients at practice using expert customer service and technical abilities.

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• Informed clients about preventive care, pet health needs.. Educated clients about wellness plans and preventive care to improve overall pet health.

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• Created positive, professional relationships with animals and owners.

• Supported business needs by billing customers and maintaining inventories. Education

Crowder College, Jane, Mo

Completed 1 year in my general studies. 2019-2020

Language

Native

English

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