Pedro Nieves

305-***-**** ad3ewx@r.postjobfree.com

Systems Engineer

SUMMARY OF QUALIFICATIONS

Experience: Windows OS 2003, 2008, 2012, 2016, 2019. VMWare, Citrix, Dell, VWorkspace, HP Hardware, O365, MS Cloud.

Accomplishments: Designed and implemented the first Citrix farm at Assurant.

Maintained and supported this rapidly growing environment that now includes over 1000 virtual servers and 300 published virtual applications that service over 10000 user connections base worldwide

Provide training on the maintenance and support of these systems to fellow Engineers

Design, implement, and support proprietary applications used by Assurant and business partners around the globe

Project process, change control and CMDB experience.

Bilingual: English and Spanish.

Certifications:

Novell CNA and MS Admin

SPECIALTIES

Virtualization: VMWARE, Citrix XenApp, VWorkspace.

OS: Windows 2003, Windows 2008, Windows 2012 Windows 2016 and Windows 2019

Networking: Cisco (routing, switching, firewalls)

Databases: SQL

Email Servers: IBM, Lotus Notes and MS Exchange.

Security: Active Directory

Software: Novell, Zenworks 8.0 Most MS products, Citrix products.

Professional Experience

MVW Inc. (Marriott Vacation Worldwide)

April 2016 - Present

Sr. Systems Engineer

●Support MS Exchange On-Premise and O365 hybrid environment

●Administer O365 including eMail and Teams

●Installation and upgrades to servers within the data center, including server additions and server removals; installation and maintenance of Operating Systems and Production Software on servers; installation and maintenance of networking subsystems; configure, install, manage and support dedicated servers

●Troubleshoot and resolve issues on dedicated customer servers via ticket tracking system; troubleshoot problems with initial installation, connectivity, and monitor problems

●VMware cluster and server configurations

●Citrix XenApp 6.5 implementation and support

●Load OS on dedicated servers including Windows Server (2008 R2, 2012, 2016, 2019)

●Provide remote hands assistance for co-location customers

●Assist in determining current and future resource requirements

Dacosta Professional Services Inc.

Oct 2015 - April 2016

Sr. Implementation Engineer

●Successful implementation of IT projects as follows: VMware cluster deployment for the new Domain Controllers, migration of Active Directory Windows environment.

●Implementation of virtual technologies and virtual applications.

●Provide troubleshooting and support to implemented platforms.

Assurant Inc, Miami, FL Oct 2008 – Oct 2015

Sr. Virtual Infrastructure Server Engineer

●Administered Citrix farms with 5,000 individual user base and 10,000 user connections; consolidated 5 Citrix farms into 2 farms due to legacy applications ability to run on a Windows 2008 server

●Extensive use of XenApp to publish, implement, administer, and troubleshoot various applications per business requirements

●Administered Citrix secured gateways across the F5 load balancer appliance

●Used Nimbus, Nagios and other tools to monitor the environment to prevent outages

●Created, installed, and configured VMware hosts and clients with Windows (2003, 2008, 2012)

●Used Big Fix to create tasks for schedule maintenance

●Utilized active directory, domain controllers, Group policy, DNS, and DHCP services

●Worked with 3rd party vendors to negotiate pricing and enhance products

Sr. Systems Engineer

Feb 2005 – Oct 2008

●Successful implementation of IT projects as follows: VMware cluster deployment for the new Domain Controllers, migration from Novell to Active Directory Windows environment, migration of old EMC to the new VNX-EMC, migration DHCP and DNS from Novell to Windows, migration of NetApp Backup Storage, Nagios monitoring interface

●Administered and created LUNS to present to VM host

●Administered EMC and NetApp SAN

●Worked closely with other teams in the following areas – UNIX, Email/IM Systems, SCCM, File Share, Windows Infrastructure, Server Back-Up, DNS/DHCP, Collaboration Tools, Infrastructure, Datacenter, etc.

Sr. Network Analyst

Dec 2000 - Feb 2005

●Recommend and implement LAN/WAN policies and standards to ensure adherence to security procedures; maintain contact with outside vendors in the maintenance, service and/or purchases for the LAN/WAN

●Installation and upgrades to servers within the data center, including server additions and server removals; installation and maintenance of Operating Systems and Production Software on servers; installation and maintenance of networking subsystems; configure, install, manage and support dedicated servers

●Troubleshoot and resolve issues on dedicated customer servers via ticket tracking system; troubleshoot problems with initial installation, connectivity, and monitor problems

●Configuring static routers using the “show” commands to determine where IP packets are sent on the LAN

●Perform SAN-based cluster configurations and VMware cluster and server configurations

●Load OS on dedicated servers including Windows Server (2000 and 2003), Linux RedHat and others

●Provide remote hands assistance for co-location customers.

●Provisioning Windows and Linux servers, including firewalls, routers and switches based on customer requirements

●Assist in determining current and future resource requirements

●Maintain appropriate documentation for the physical and logical networks

Beckman Coulter, Miami, FL

Dec 1990 – Dec 2000

Systems Administrator

●Installed, configured, and supported Novell and Windows file servers

●Installed, configured, and supported Citrix Winframe and Citrix Metaframe

●Built, configured, and racked Compaq/HP servers

●Implemented business driven projects including new locations and upgrades

●Negotiated service support contracts with 3rd party vendors

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