Career Objectives:

* ***** ********** *********: Salesforce.com App Builder, Administrator, Sales Cloud Consultant, Salesforce Advanced Administrator, & Copado and Flosum DeveOps certified, available to help organizations maximize CRM System adoption, integration with existing systems, troubleshoot, configure and update to meet the specific business requirements. Assimilate diversified knowledge and extensive experience on different CRM platforms as well as business applications, and incorporate the in-depth sales, marketing and business processes knowledge, experiences, and technical skills in line with the Salesforce.com eco-system best practices for maximum adoption for the best use and continued success of the organization.

Highlights:

4 Times Salesforce Certified:

Certified Salesforce Advanced Administrator

Certified Salesforce Sales Cloud Consultant

Certified Salesforce.com Administrator

Certified Salesforce.com Platform App Builder

Certified Copado DevOps & Flosum Professional

9+ Years of hands-on experience as Salesforce.com Senior Administrator and App Builder

Total 19+ Years Database Administration experience on different platforms, like Salesforce.com, Microsoft Dynamics CRM, Lotus Notes, MS Access, etc.

Good understanding of RDBMS concepts, SDLC Agile/Scrum methodologies, JIRA team management, Remedyforce Ticket Resolution system, Qvidian Sales automation, Conga Composer documentation generation, Wave/Einstein Analytics, Salesforce CPQ, Pardot, QuoteWerks Quote generation, and Tableau visual analytics, deployment tools like Workbench, Change Sets, Copado, Salesforce CLI, etc.

Excellent knowledge and experience in Microsoft Office applications such as MS-Excel, MS-Word, MS-Access, MS-PowerPoint, MS-Project, Visio, etc.

Master’s Degree in Information System Management (MISM).

Experience in Sales, Marketing, and Business Analysis areas.

Salesforce CPQ: Familiar with Products Rule, Pricing Rule, Product bundle, Options, Features, Constraints, Discount Schedule, Order management, Renewals, Quote Templates, etc.

Salesforce Trailblazer & Trailhead ‘Ranger’ with 225 Trailhead Badges, 187,000+ points & 31 Trails.

Microsoft Dynamics CRM Customization & Configuration Course #80542

Advanced certification on Microsoft Excel and Access; expertise on PivotTable, VLookup functions, Charts, etc., and data analyzing using Excel and SQL.

Also 4+ Years hands on experience on Microsoft Dynamics CRM

Salesforce.com Platform Proficiency:

Salesforce hands on experience in creating custom objects, custom tabs, custom fields and relationships with various objects and components, workflows, Sharing rules, approval processes and process builder, creating Reports and Dashboards, data management and integration using data import wizard, data loader.

Customization experience on standard and custom objects, creating user, roles, role hierarchies, profiles, email templates, permission sets, sharing settings, public group, queues, page layouts & record types, etc.

Good knowledge and understanding of Flow, Process Builder, Workflows, Visualforce, Apex Classes, Apex Triggers, and the new Lightning Platform features, Lightning Components, SOSL, SOQL, Salesforce Communities, CPQ, Pardot, and Tableau CRM, Deployments tools Change Set, Salesforce CLI, Copado DevOps, etc.

Education:

Master’s in Information System Management (MISM), from Keller Graduate School of Management, USA (Feb-2017) with GPA 3.74

Bachelors, Technical Management with specialization in IT, from DeVry University, USA (Nov-2015) with GPA 3.70

AAS degree in Marketing, from Lone Star College, TX-USA (May-2009) with GPA 3.50

Experience:

Seneca Systems for AFS, Remote, TX July 2021 – Present

Sr. Salesforce Configurator/Administrator/Declarative Developer

Review user stories, design and develop solutions, recommending best practices and alternative solutions, create object, fields, flows, sharing rules, and prototype alternative solutions in the lower environment, assign FLS to respective permission sets, manage permission set groups assignments, demos with product owners, configure the accepted solution, prepare and deploy to SIT, UAT and Production orgs. using Copado DevOps application. Prepare and update Configuration and Technical design documentations, and pre and post deployment task documents, and manage all other related tasks.

Slalom, Remote, TX April 2021 –June 2021

Salesforce Administrator/Declarative Developer

Review and analyze the existing SFDC org., Objects, Fields, Workflows, Validations, Process, Flows, Users, Profiles, and all related components. Also involved in assessing and evaluating scope and requirements to redesign and reconfiguring a complete new SFDC. Support in deployment from lower environments to upper environments using Copado DevOps application.

Tundra Technical Solutions, Remote, TX Nov 2020 – Feb 2021

Salesforce Administrator/Declarative Developer & Sales Cloud Consultant

Contract role for consolidation project of HubSpot to existing Salesforce org for WP Engine. Work scopes include review and analyze the existing SFDC org, its Objects, Fields, Workflows, Validations, Process, Flows, Users, Profiles, and all related components, and also migrate the acquired business data and its users from HubSpot CRM into the existing Salesforce org. and update the existing system as needed. Also involved in assessing and evaluating scope and requirements to redesign and reconfiguring a complete new SFDC org to replace the existing org to accommodate the combined business processes, integrations, etc. in to a complete new SFDC platform as Phase II approach.

Healthcare Media LLC, Spring, TX Jan 2020 – Nov 2020

Salesforce Administrator/Declarative Developer

Evaluate and redesign the existing system to properly align and map the business process, rectify the design faults in existing Salesforce instance, including redesign the schema, objects, fields, record types, page layouts manage and administer day to day requirements in the system. Responsibilities include cleaning, mapping, and exporting existing data from existing objects to match the redesigned criteria (ETL process), bulk loading of data using data loader, create objects, reports, dashboards, e-mail templates, manage deployments, and help integrate Salesforce data to external systems, and create users, profiles, workflow rules/process builder, validation rules, and all daily users assistance, help, training, and issues resolution, etc.

Lone Wolf Real Estate Technology, Dallas, TX June 2019 – Dec 2019

Senior Salesforce Administration/Business Analyst

Study and evaluate the existing system, object, fields, process and workflows, and recommend the best solution based on Salesforce best practices, and widely accepted RDBMS concepts and standards. Manage and administer the Salesforce instance including redesign the schema, objects, fields, record types, page layouts with all Administrator responsibilities including cleaning, mapping, and exporting existing data other from legacy systems (Microsoft Dynamics CRM) to Salesforce.com platform using data import wizard and data loader, create objects, reports, dashboards, e-mail templates, Quote Template, and help manage the CPQ process, help integrate Salesforce data to Accounting purpose using NetSuite; create and revoke users, create profiles, workflow rules/process builder, validation rules and all daily users assistance, training, issues resolution, etc.

McKesson Corporation, Houston, TX Dec 2018 – Mar 2019

Salesforce Administration/Business Analyst

McKesson is a distributor of pharmaceuticals products and providing health information technology, medical supplies, and care management tools. The company has an annual revenue greater than $200 billion, with more than 800+ Salesforce users, and 1000s of community users.

Supported the Salesforce team for the efforts on the implementation of Qvidian guided selling tools as a Business Analyst and consolidating and remodeling of their multi-specialty and oncology division to create a new division in Salesforce and support the daily administrative activities of Remedyforce tickets resolution, JIRA team management.

Set Solutions, Inc. Houston, TX Sept 2018 – Nov 2018

Salesforce Administration/Business Analyst

Manage and administer the Salesforce instance including redesign the schema, objects, fields, record types, page layouts with all Administrator responsibilities including cleaning, mapping, and exporting existing data from legacy systems to Salesforce.com platform using data import wizard and data loader, create objects, reports, dashboards, e-mail templates, Quote Template, and help manage the CPQ process, help integrate Salesforce data to QuickBooks for Accounting purpose using DBSync, and create users, profiles, workflow rules/process builder, validation rules, etc. and all daily users assistance, training, issues resolution, etc.

Declarative Salesforce Applications Developer Oct 2017 – Aug 2018

Actively engaged in creating Salesforce applications development using the declarative methods of Force.com platforms, create Lightning Components, Visualforce pages, Apex classes, triggers, workflows, visual flows, and approval processes.

Continually engaged with Trailhead trails, modules, and projects to further enhance hands on experience on the platform. Achieved Trailhead Expeditioner Rank with more than 200 Trailhead Badges & 137,200+ points.

Chicago Bridge & Iron Company (CB&I), The Woodlands, TX, USA. Feb 2012 – Sept 2017

Salesforce.com Administrator and Data Integrity Manager (DIM)

Taking care of the accuracy, consistency, and security of the databases systems in Salesforce.com as well as Microsoft Dynamics CRM platforms, prepare and analyze various reports, dashboards, etc. for corporate management and sales leadership as required on weekly, monthly, quarterly, and yearly basis

Core Team member for the planning, design, and implementation of Sales Databases in Microsoft Dynamics CRM system for the Company.

Independently designed, developed, built, implemented, managed, and administered a centrally controlled Company’s worldwide experience database in Salesforce.com platform, eliminating the need and maintenance of multiple flat files, and databases used by various individuals and offices worldwide, saving thousands of manhours for the company.

Achieved “Bolder” award for developing the experience database application on Force.com for the company.

Chicago Bridge & Iron Company (CB&I), The Woodlands, TX, USA Jan 2005 – Jan 2012

Database Administrator

Manage and Administer Company’s homegrown database system in Lotus Notes platform, carryout improvements and incorporate changes, prepare and analyze various reports for the corporate management and sales teams as required on weekly, monthly, quarterly, and yearly basis. Responsible for maintaining the integrity, accuracy, consistency, and security of the databases, and carryout all database administrator roles.

Chicago Bridge & Iron Company, Dubai, U.A.E. Apr 2000 – Dec 2004

Database Administrator of Company’s Sales database system in Lotus Notes platform specifically managing the Europe, Africa, Middle East, Asia Pacific, and Australia regions. Responsibilities include Management and Administration of the systems, prepare and analyze various reports for the corporate management and the sales teams as required on a weekly, monthly, quarterly, and yearly basis, analyzing the data, and maintain the integrity, accuracy, and consistency of the system.

Professional References:

1.Mr. David Vogt 2. Mr. Cesar Canals 3. Mr. John Marler

Sr. Director, Corp. Planning Sr. VP Bus Development CEO

CB&I, Inc., The Woodlands, TX McDermott, The Woodlands Set Solutions, Inc. Houston

Tel: 832-***-**** Tel: 832-***-**** Tel: 713-***-****

Email: ad3ewr@r.postjobfree.com E: ad3ewr@r.postjobfree.com E: ad3ewr@r.postjobfree.com

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