David A. Jones

*** *** ** ***** #***, Jacksonville Beach, FL 32250 Cell: 904-***-**** E-mail: ad3ewl@r.postjobfree.com

Transformational Change Leader - Continuous Improvement Director & Facilitator

Organizational Change Management - Business Process Engineer

An insightful and perceptive leader with a steadfast commitment to cultivate trust across the C-suite and throughout all tiers of the organization to drive continuous process improvement & transformational change. Utilizes influential skills to motivate business leaders with confidence and control of critical process areas. Facilitates workshops to train on problem solving techniques to resolve complex business issues. Provides strategic direction to prioritize continuous improvement projects to effectively address both business and human capital challenges. Actively involved in coaching/mentoring managers, guiding them on a journey toward becoming influential leaders.

Industry Experience: Consulting, Financial Services, Healthcare, I.T., Oil & Gas, Aerospace, Manufacturing, Human Resources, Staffing, Telecom, Distribution and Government

People and Organization Consulting – NTT Data Services 04/18- Present

Multi-role consultant focused on human capital to succeed in continuous process improvement, change management (OCM), project management and leadership coaching for sustainable business transformation.

•Lean Process Engineer & Leadership Coach: Facilitates continuous improvement transformational change initiatives for the Federal Government. Leads process activities, risk analysis and mitigation with stakeholders while gaining consensus with the Leadership Team. Provides executive coaching focused on leadership presence and influence.

•Process Design Leader on Global Fulfillment Redesign: Collaborated with Talent Acquisition and Global Resource Management to redesign the end-to-end hiring process. Reduced hiring cycle-time from 51 to 35 days, resulting in estimated cost avoidance of $14.4mm annually.

•Transformation Change Director on Hackensack Meridian Health Care Account: Provided leadership coaching to the Client Delivery Executive, equipping him with the guidance to navigate complex challenges. Skillfully facilitated change readiness assessments and communication roadmap to ensure a smooth transition of the new operating model.

•Behavioral Change Leader on Tenet Health Care Account: Formulated a comprehensive framework for shaping behavioral patterns to facilitate sustainable transformation. Spearheaded efforts to garner consensus and provided visionary thought leadership, risk identification and ultimately uncovering new business process improvement opportunities.

•Change Management Leader on BB&T Account: Accountable for obtaining the ‘Business Readiness Attestation Sign-Off’, influencing stakeholders to instill confidence for seamless implementation of new business processes.

•Lean Program Director / Project Management on Citibank Account: Established a highly successful LEAN Core Ops program, executed intricate change initiatives and thought leadership. Skillfully aligned continuous improve strategies and adoption while facilitating notable kaizen continuous improvement workshops.

Executive Coaching Sr. Consultant – Continuous Learning Group 01/18- 04/18

•Seasoned executive coach with a profound expertise in enhancing human capital performance, focusing on driving business transformation and facilitating organizational change. Engaged at Stanford University's esteemed Graduate School of Business for the prestigious 'Emerging CIO' program, providing guidance and support to 10 CIOs representing both domestic and international companies.

Change Management & Process Design Consultant – Modis 09/17- 11/17

•Leads the helm of change strategy, collaborating with the Senior Leadership team to address critical elements including technology, people, processes, potential risks and culture while securing widespread buy-in and commitment.

•Coaches executives and senior leaders as change sponsors in supporting managers during the transformation of shifting from a Vertical Account alignment to an Enterprise Solutions model.

Business Process Architect – Signature Consulting 02/16 - 05/17

•Leads enterprise wide ‘Lean Training’ and process improvement initiatives while integrating change management techniques to involve stakeholder groups to become part of the change.

•Effectively managed the utilization of the BlueWorks Live process mapping tool, collaborating with analysts and architects across various units to establish comprehensive standards.

•Trains leaders as well as individual contributors in Lean/6 Sigma and Hoshin techniques, enabling the participants to attain certification and foster a profound understanding of process improvement methodologies.

Process & Behavior Sr. Consultant – Continuous Learning Group 03/13 - 02/16

•Partners with C-Suite, leadership, and process owners to analyze 'people, process, and tools’ while designing future state business models.

•Integrates a ‘behavioral viewpoint' in I.T. and business process design to align new behaviors while deploying successful technology-driven solutions.

•Enhances ‘leadership presence’ through coaching to cultivate self-awareness and influence in a professional capacity.

Business Analysis Group Manager – CitiCards 11/06 - 03/13

•Oversees process initiatives focusing on efficiency and quality. Facilitates leadership working sessions for the organizations value stream roadmap, and kaizen workshops delivering significant cost savings of ~$62mm in EBIT.

•Started the 'Lean Center of Excellence' including oversight of all Green & Black Belt certifications. Finalist for 'Best Start Up' award for building a culture of lean process improvement at Citicards.

•Sets expectations for staff, fostering a culture in which team members are empowered to challenge to status quo.

I.T. Project Management & Testing Manager - Citi Mortgage 07/04 - 11/06

•Managed six FTEs on Quality Control Team to monitor overall project and testing deliverables.

•Obtained stakeholder alignment for prioritizing IT projects ensuring communication/readiness for upcoming changes.

Quality Assurance Manager - Southwestern Bell Communications 03/01 - 07/04

•Managed Quality Assurance for Terminal Access Exchange Information Billing System Group, ensuring clear documentation, communication, and training for software development lifecycle and process changes.

•Designed a 'Monthly Quality Assurance Metric Report' for effective project status communication.

•Facilitated the design and implementation to standardize Software Processes across an organization of 9,483 employees for CMM Level 2 & 3 compliance.

Lean Manufacturing Consultant - Boeing Corp 02/98 – 02/01

•Facilitated Kaizen Training & Workshops with Shingijutsu consultants to 5S shop floor areas, identify/remove non-value-added activities and create standard work in manufacturing processes at Boeing and suppliers to Boeing.

•Facilitated working sessions with executives - union hourly employees to review value stream map activities and cost.

•Accountable for lean activities, following ISO 9001 guidelines, on C-17 forward bulkhead department, saving $1.4mm.

Staff Sergeant - United States Air Force - Honorable Discharge

EDUCATION & CERTIFICATIONS

Bachelor of Business Administration Degree - Fontbonne University - St. Louis, Missouri

Lean Six Sigma Black Belt (Boeing)

Behavior Science Knowledge & Executive Coaching (CLG)

Change Management (Prosci)

Effective Facilitator (Leadership Strategies)

Lean Kaizen (Shingijutsu Consulting - Japan)

Process Master (BP Group)

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