Brenda Sándigo

Contact

Tel : 786-***-****

E-mail : ad3ewg@r.postjobfree.com

Summary Of Qualifications

• 10+ years of banking, fraud trends, compliance, risk, AML and BSA experience

• 6+ years of experience with Regulation E and

Regulation Z

• Bilingual: English and Spanish

• 5+ years of customer service

• Independent worker with strong analytical and

problem-solving skills, multi-tasking

• Leadership and coaching

• Exceptional communication (written and verbal) and project management/presentation skills

• Easily adapt to change and prioritize accordingly

• Excellent organizational skills and detail-oriented

• Skip tracing and loss mitigation experience

• Software/Applications: MS Office, Quickbooks

Work Experience

Wells Fargo Bank, NA – Charlotte, NC

Financial Crimes Investigations - Financial Crimes Analyst August 2017 - Present

• Research and investigate low - medium priority cases for both Anti-Money Laundering and External Fraud using multiple WF research systems and online tools

• Identify detailed information and gather supportive documentation to file Suspicious Activity Reports (SAR) per FinCEN requirements.

• Initiate internal and external calls to WF team members, customers, and third-parties to gain further information pertaining to a case.

• Submit cases for approval in a timely manner and provide clear and accurate investigative notes

• Mentor and train new hires on External Fraud cases providing guidance and feedback.

• Complete annual training requirements to adhere to Wells Fargo’s Regulatory Compliance Risk Management Procedures

Credit Card Fraud Claims - Financial Crimes Specialist III March 2013 – August 2017

• Cross-reference complex data and reports from Visa, MasterCard, American Express terms and conditions and suggest new procedures to fit per legal compliance.

• Investigate, cross-reference, analyze and record all actions on multiple platforms with set deadlines.

• Resolve claims while keeping with BSA regulations; Accept or deny claims based on research findings; make appropriate monetary adjustments to make accounts whole or hold cardholders accountable.

• Communicate with leadership for coordination and project proposals.

• Partner with different business groups for best practices.

• Identify patterns and fraud trends which are then referred to Fraud Prevention and Strategies to mitigate further loss.

• Partnered with MIS create methods for implementing company’s policies and procedures.

• Communicate with merchants and cardholders.

GM Financial – Charlotte, NC

Skip Tracing and Collateral Recovery - Account Representative II June 2008 - February 2012

• Utilized skip tracing tools to investigate and contacted references and other resources to locate both the customer and collateral.

• Interviewed neighbors and known associates via cold calls for collateral recovery.

• Responsible for maintaining and managing individual account queues.

• Contacted repossession customers to resolve delinquent accounts.

• Made payment arrangements as needed, sent statements per request and updated all information per company policies.

• Implemented effective queue strategies to maximize effectiveness and minimize losses.

Accolades

• Second Quarter 2016 Team Excellence Winner – Overcoming obstacles and volumes to meet deadline amidst procedural changes.

• Second Quarter 2014 Service Excellence Winner – Meticulously scouring through MasterCard Chargeback Guide and finding obscure form that in turn resulted in saving the bank hundreds of thousands of dollars in losses.

• Third Quarter 2013 Team Excellence Winner – One of ten team members selected to launch Credit Card Fraud Claims.

• First Quarter 2013 Diversity Champion Winner – Proposed and coordinated performance by the African Children’s Choir at CIC.

• Fourth Quarter 2012 Diversity Champion Winner – Engaged department in Domestic Violence Awareness campaign.

• Third Quarter 2012 Service Excellence Winner – Developing individual tracking tool to help new hires reach performance goals.

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