Swetha

ad3ew5@r.postjobfree.com

+* (***) *** - ****

Professional Summary:

Having 7+ years of experience in the Salesforce.com CRM space, that includes Business Analyst and Support activities

Proficiency in understanding of SDLC life cycle and worked extensively in agile methodologies.

Experience in analyzing and identifying the business requirements of clients into user stories.

Exposure to all phases of Software Development Life Cycle (SDLC).

Worked extensively in Agile – SCRUM environment following Agile principles and Scrum framework.

Actively participated in Agile team meetings, User story grooming meetings, etc.

Possess strong knowledge of Health care and Sales terminology and extensive experience working on healthcare projects.

Experience in working with Jira project management tool.

Experienced in test planning, test preparation, test execution, issue resolution and report generation to assure that all aspects of a project follow the business requirements.

Experienced in conducting GAP Analysis, User-acceptance testing (UAT), Cost Benefit Analysis and documentation of test cases.

Technical Skills:

Salesforce Technologies

SalesForce.com, Force.com, Sales Cloud, Service Cloud, Apex Classes/Controllers, Apex Triggers, SOQL, Workflow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools

Force.com IDE (Eclipse), Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

Testing Tools

MS Office, MS PowerPoint, MS Outlook, Web services, MS Excel, Rally, Jira, Postman

ETL Tools

Data Loader, Sales force-to-Sales force, Apex- Explorer

Languages

HTML, XML, SQL

Database

SQL Server 2008, Oracle, MySQL.

Web

HTML, XML, CSS, JSP, JavaScript

Platforms

UNIX and Windows (NT/2000/XP/Vista/7)

Certifications:

Salesforce certified administrator.

Salesforce certified App Builder.

Salesforce sales cloud

Salesforce Service cloud

Education:

Masters in computer applications from Andhra University, India.

Professional Experience:

Salesforce, California (VA Healthcare Project) Oct 2022 – June 2023

Salesforce Business Analyst

Responsibilities:

Elicited requirements and business needs from Business Users; conducted project management tasks, tracking bugs and issues, acted as a liaison with various internal and external teams to communicate requirements\

Created various artifacts including Business Requirements Documents (BRD), Functional Requirements Document (FRD), Minor Development Documents (MDD), Use Case inventory; develop Use Cases, Supplementary Specifications, and Requests for proposals (RFP).

Produced and managed documentation on release activities to support problem resolution and post-release analysis.

Participate in sprint daily standups, and other SCRUM activities.

Created various artifacts including Business Requirements Documents (BRD), Functional Requirements Document (FRD), Minor Development Documents (MDD), Use Case inventory; develop Use Cases, Supplementary Specifications, and Requests for proposals (RFP).

Participate in user requirement sessions and document user requirements to address changing business needs. Review design approach with Product Manager

Helped technical teams to understand the requirements by giving presentations of artifacts, and by interacting with them on a regular basis.

Reviewed test cases with UAT teams, and in-house testing teams.

Work with custom workflow, notifications, approval processes, and Lightning Process Builder

Helped with creating and reviewing Test Scenarios and Test Requirements based on the Use Cases and Business Requirement document.

Involved in creating permission sets and configurations required for testing.

Serve as daily monitor for the internal Salesforce Support inbox, acting as Tier 2 help desk researching and diagnosing user issues. Disposition of items as Hot Fixes or deferred to the backlog.

Participate in daily exploratory test meetings with project team and clarify any questions.

Regular interactions with business teams, developers for any functional clarifications.

Conducting high level testing of user stories in UAT & Int environments to ensure end to end flow is working as expected.

Environment: Salsforce.com platform, Agile board, Data Loader, API, Postman Workflow & Approvals, Reports, Standard and Custom Objects, Custom Tabs, Email Services, Security Controls, Record types, Excel, Validation Rules, Confluence, Workflows, Page layout, Copado DevOps Tool.

Kaiser Permanente, Los Angeles, California Jun 2021 – Sep 2022

Salesforce Business Analyst

Responsibilities:

Experience in detailed writing of unit test cases

Worked on various Salesforce standard and OOB objects like Accounts, Contacts, agreements, and Agreement Document Output Format.

Awareness of Apex Triggers, Apex Classes, Batch Classes, Schedule Classes, Email Services According to the Project

Requirement.

Involved in configuring Clause Level Approval rules to match the criteria and conditions.

Participated in UAT and Production releases.

Created Test scripts, Test cases, executed Test cases and logged the defects based on the business requirements.

Created several Custom Reports on fields, templates and profiles to better assist managers and report folder to provide report accessibility to appropriate personnel.

Involved in testing Sandbox environment customized the Salesforce application as per the client’s requirement.

Participated in new updates of tools.

Created Detailed Test Plan, Test Approach, Test Matrix, Test Strategy documents based on the information gathered through business requirements and design/application walkthroughs.

Logged and Tracked Bugs in JIRA Agile tool and closely worked with Dev team to fix the issues.

Participated in Test Plan and test case review sessions with business users and development teams.

Involved in integration of applications with Salesforce.com using Copado DevOps tool, web services API.

Environment: Salsforce.com platform, JIRA, Data Loader, API, Postman Workflow & Approvals, Reports, Standard and Custom Objects, Custom Tabs, Email Services, Security Controls, Record types, Excel, Validation Rules, Confluence, Workflows, Page layout, ANT-Migration Tool, Copado Migration Tool,

Bellsoft LLC, Atlanta, Gorgia Mar 2020 – May 2021

Business Systems Analyst.

Responsibilities:

Experience in analyzing complex business problems, proposing unique solutions, defining clear business requirements, manage stakeholder expectations and have documented and presented Business Solution, including Business rules and Business processes in Wealth Management Project in Financial Cloud.

Driven requirement gathering, assessment and evaluation while providing business analysis inputs, asking probing questions, driving stakeholder alignment and document requirements in a clear organized manner.

Generated Reports and Dashboards and also customized various Dashboards to track usage for productivity and performance of Business Centers and their Sales Teams.

Developed Channels which are used to consider Email-To-Case / On-Demand Email-To-Case in service Cloud.

Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.

Implemented Single Sign-On (SSO) using Federated Authentication.

Performed on Customer Portal Set Up and involved in Case Management Services.

Involved in Creating Users, Roles, Profiles and Field Level Security Settings and Configured the Permissions based on the Organizational Hierarchy Requirements.

Created Custom Objects and defined Lookup and Master-Detail Relationship on the objects and created Junction Objects to establish Many-to-Many Relationship among Objects.

Created Test related documents such as Test Plan, Test Scenario, and Test Cases throughout the STLC.

Environment: Salsforce.com platform, JIRA, API, Postman, Workflow & Approvals, Reports, Standard and Custom Objects, Custom Tabs, Email Services, Security Controls, Record types, Excel, Validation Rules, Workflows, Page layout

Couth InfoTech Pvt. Ltd, Hyderabad, India Apr 2017 – Mar 2019

Business Analyst

Responsibilities:

Conducted initial face-to-face discussions with business users, SME, managers, system architects and trainers for creating a high-level process model for the FCP.

Analyzed and identified gaps in existing system comparing and contrasting with documented business requirements, as-care system and the to-be system.

Created most vital Use cases for the project like UC Check Fraud, UC Process Check, UC Get Account Info, UC Update FCO Data, UC FCP Data, and UC Process Error Condition etc. and delivered on time despite extremely tight deadline.

Identified Actors, Activities, Artifacts, Workflows involved in the entire Fraud Processing System and developed Workflow diagrams using MS Visio.

Used Requisite Pro for requirements management and functioning on new project request and Clear Case for versioning of requirements documents.

Identify & analyze the Business Rules to be incorporated in the system for Fraud check after conducting meetings with SMEs & Stakeholders.

Environment: Quality Center, Toad, SQL Console, JSON, Web Services, SOAP, RESTful Services, XML, Shell Script, Manual Testing, Black Box Testing, Windows XP, and Java

Client: Harmonia holdings Group LLC, Maryland Sep 2015 – Jan 2017

Salesforce Admin

Responsibilities:

Implementation includes a high level of record sharing, which was implemented properly as requested by the client.

Review requirements, specifications and technical design documents to provide timely and meaningful feedback.

Create detailed, comprehensive and well-structured test plans and test case.

Estimated, prioritized, planned and coordinated testing activities.

Design developed and executed automation scripts using open-source tools.

Identified, recorded, documented thoroughly and tracked bugs.

Performed thorough regression testing when bugs are resolved.

Developed and applied testing processes for new and existing products to meet client needs.

Liaised with internal teams (e.g. developers and product managers) to identify system requirements.

Monitor debugging process results.

Prepared training documentation and Test Case Document.

Environment: Saleforce.com platform, Microsoft Office, Data Loader, Workflow & Approvals, Reports, Standard and Custom Objects, Custom Tabs, Email Services, Security Controls, Record types, Excel, Validation Rules, Workflows, Page layout.

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