SERENA PARKER ad3evt@r.postjobfree.com

**** ********** ***., **** *****, NC 27262 336-***-****

OBJECTIVE To obtain a Fulltime Administrative/Marketing position, starting in May, allowing me to utilize my up-to-date skills, educational training, and work experience

SKILLS

Microsoft Word/Windows & Excel Office Machines &Equipment

Typing (55-60wpm)

PowerPoint Mail merge /Data Entry

10-Key Calculator

AS400 / Wang System

Typing (Letters, Memos, etc.)

Related Coursework Management Information Systems Financial Accounting

Business Ethics Legal Environment Business

Consumer Behavior Marketing Communications

Sales Development International Marketing

Principles of Management Principles of Marketing

Public Relations Stress Management Training

EDUCATION High Point University High Point NC

Major: Bachelor of Science Degree in Business Administration,

Concentration: Marketing

Date of Expected Graduation: May 2011

Brookstone College of Business Greensboro, NC

Major: Administrative Software Specialist

Date of Graduation: January 1998

Honors: Perfect Attendance Award

CNA License 1992, High Point, NC

EXPERIENCE

2008-2009 Guilford Technical Community College Temp Contract Jamestown, NC

Title: HR- Administrative Assistant

Duties performed: Meet and greet clients and visitors, Answer telephones and transfer to appropriate staff member. Direct visitors, word processing, filing, & faxing. Assist with completion of employment application. Receiving & submitting employment applications per job vacancy openings to required departments. Gather information necessary in order to process applications. Scan resumes, compiling materials and maintaining employee database records. Create and modify documents using Microsoft Office. Perform general clerical duties: photocopying, faxing, mailing, and filing. Maintain hard copy and electronic filing system. Sign for and distribute UPS/Fed Ex/Airborne packages. Research, price, and purchase office furniture and supplies. Coordinate and maintain confidential records for staff, issuing parking decals. Support staff in assigned project based work.

2007-2008 Thomasville Furniture Co Thomasville, NC

Title: Customer Service Rep

Duties performed: Communicated with field sales rep and customers regarding orders. Replaced broken merchandise, issued reimbursement as needed. Enter and process daily purchase orders, Case Goods in a timely and accurate manner, order entry inside AS400, invoicing, answering telephone, filing, copying faxing, scanning orders, multi-task on various projects, etc.

2006-2007 Slane Hosiery Mills Inc. High Point, NC

Title: Payroll/Accounting Clerk

Duties performed: Enter AP invoices, verify production tickets, style price. Data Entry inside Wang System, Print/mail AP checks/maintain 1099's/1040’s, monthly end, processing full payroll, data entry, and clerical duties, uses in house payroll system on Wang pc, Prepare correspondences & reports, establish & maintain confidential &reliable personnel & financial records/make departments time cards,

2005-2006 NCO Group High Point, NC

Title: Customer Service Representative

Duties performed: Answer inbound calls while utilizing my effective verbal communication skills as well as my excellent listening and problem solving skills, schedule appointments, and perform data entry.

2003-2005 T Time Realty Greensboro, NC

Title: Office Specialist

Duties performed: Interviewed applicants, gathered data concerning new tenants, maintained rentals established rental rates, collected deposits and rental payments, advertised vacancies, resolved tenants’ complaints, inspected vacant apartments, performed filing, prepared and maintained reports responded to emergencies, evicted and filed court papers when necessary and typed and mailed out notices.

1998 - 2003 Guilford County Social-Services High Point, NC

Title: Office Specialist II

Duties performed: Secured, processed, maintained and stored files and opened records, filed loose materials in active and closed records, typed various forms and documents, answered phone and directed calls to appropriate staff, proofed timesheets for payroll, compiled reports and statistical data, issued vouchers, assisted clients, coordinated and scheduled appointments, processing portable billing and information, typing amendments as needed, screened and select applicants, and provided clerical support for the Social Work Program Manager.

2000 - 2002 Research Triangle Institute Durham, NC

Title: Field Interviewer

Duties performed: Face-to-face interviews with individuals, typed letters to recipients, Make telephone calls to recipients, schedule appointments, entered confidential information into computer, file loose materials in inactive and closed records, gathered data concerning selected families, verified information through visits, and prepared agenda for weekly conference with Supervisor.

1998 - 2000 Guilford County Social-Services Greensboro, NC

Title: Office Specialist I - Child Protective Services Department

Duties performed: Secured, maintained and stored files and opened records, filed loose materials in active and closed records, typed custody orders, petitions, summons and affidavits, developed forms and documents, answered phones and directed calls to appropriate staff. Proofed timesheets for payroll, and served as a Certified Notary Public.

Other Non-related Skills & Qualifications

05/08-Present Riverlanding of Sandy Ridge Colfax, NC

Title: CNA

Duties performed: Basic patient care assists with personal care including bath. Performs linen change as permitted, and tidies patients’ immediate environment. Obtains and records vital signs including temperature, pulse, respirations and blood pressure. Monitor and assists with activity or mobility.

1/07-5/09 Heritage Health Care High Point, NC

Title: CNA

Duties performed: Basic patient care, assists with personal care including bath. Performs linen change as permitted, and tidies patients’ immediate environment. Obtains and records vital signs including temperature, pulse, respirations and blood pressure. Monitor and assists with activity or mobility.

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