Jacquelin Hopson 804-***-****

**** ***** **** ****** ********, VA 23223 ad3ev3@r.postjobfree.com

Legally Authorized to work in the United States

I am a dedicated, service-focused professional seeking to continue a longevity career that will play a vital and firm role with-in your organization. I am a reliable worker with the ability to quickly learn new concepts and eager to obtain new skills that can better serve the company as well as myself.

While backed by a solid work history, both as a leader and a team player, I have a passion for helping others with a smile and always with a can-do attitude!

Highlights/ Skills

•Accurate, Efficient Multitasking and Organizational

•Excellent Telephone Etiquette / Customer Service

•Reliable and Flexible

•Patient Care focused

•Detail Oriented/ Organized

•Self-Starter/Team Player

•Accountability/ Ownership

•Empathetic

•Superior Work Ethic

•Trustworthy

•Analytical and Problem Solving

•Confidence/ Compliant

•Positive Attitude/ Can do Attitude

•Respectful

•Communication

Computer Skills

●Microsoft Word

●Microsoft Excel

●Microsoft PowerPoint

●Microsoft Publisher

Education

ITT TECHNICAL INSTITUTION, Virginia

Computer Network Systems, October 2005

FAYETTEVILLE STATE UNIVERSITY, North Carolina

Bachelors of Science: Criminal Justice, Dec 2001-June 2003

SOUTHEAST HALIFAX HIGH SCHOOL, North Carolina

High School Diploma, June 2000

Work Experience

Team Fishel, Mechanicsville, Va

Customer Relations Supervisor- Lead all pre construction walk through’s with construction team & Dominion energy project manager & oversights. Point of contact for all Dominion Energy customer’s that are in the Strategic underground program for the transition from overhead to underground electrical power lines. Communicate to customers when to expect power outages, and answer all calls for property landscaping issues as well as any customer concerns during the project.

October 2019-Current

Southeastrans Inc., Richmond, VA

Trainer /Public Transit Coordinator/ Volunteer Driver Coordinator/Dispatch Supervisor/Quality Assurance Supervisor

November 2015 – October 2019

●Responsible for all mileages reports

●Works with the marketing department to develop and implement social media and marketing campaigns to recruit new volunteer driver’s.

●Follow up on potential volunteer driver’s applications and ensure appropriate credentialing.

●Provide orientation training to new volunteer drivers and coordinators.

●Ensure that volunteer activities are tracked in various databases/spreadsheets.

●Work with volunteers to ensure all time slots are filled and turned in.

●Provide excellent customer service to ensure a positive experience

●Strengthens community connections between Anthem and DMAS and other community organizations that may have potential non-emergency appointments driver’s needs.

●Answering and placing multiple telephone calls

●Answering and placing multiple faxes

●Assist with coordination of public transportation

●Administering the volunteer driver/gas reimbursement payments

●Work closely with transportation providers and health care facilities to resolve problems

●Assists with providing support to office staff in pursuit of excellent customer service

LaserShip Call Center, Richmond, Va.

In-bound Call Center Specialist/ Trainer,

January 2015 - November 2015 /Room for growth with advancement opportunities

●Responsible for all customer inquiries and questions

●Provide excellent customer service at all time

●Follow up to customer inquiries by taking specific action in a timely manner

●Troubleshoot equipment and system problems

●Problem solve to help customers resolve issues on first call

●Enters data from customers into various software programs

●Appropriately communicate with upset customers to resolve their inquiries

●Thrives as a team player in a fast-paced, high-energy, change-oriented environment

●Eager to participate in additional training courses

●Completed multiple related and non-related assignments assigned by supervisor

●Exercise retention efforts when appropriate

●Assisting the customer with all requested information

Wells Fargo Call Center, Richmond, Va. Online Banking Specialist

August 2014 – May 2015 / Agency /Contract Ended

●Responsible for addressing and resolving complex customer issues

●Knowledge and understanding of banking products and services

●Excellent verbal, written, and interpersonal communication skills

●Utilize Microsoft Office compotes

●Ability to navigate multiple computer systems, applications, and utilize search tools to find information in a timely manner

●Ability to work effectively in a team environment as well as a lone

●Outstanding problem-solving skills

●Strong analytical skills with high attention to detail and accuracy

●Composing formal business correspondence

●Exposure to the Wells Fargo Virtual Channels (WFVC) Contact Center policies, processes, and procedures

●Ability to understand the Financial services within the company

●Meeting all customer service and or customer satisfaction goal

●Responsible for assisting customers with temporary passwords/usernames to have the ability to re log into their online accounts

●Provided the best services/products to fit our customer’s financial needs

●Up sell customers on special products and offers that they were qualified for

McDonalds Restaurant

Shift Manager/ Crew Trainer

February 2007 – August 2014 / Better Opportunity

●Providing leadership to crew members/ managers to ensure great quality, service and

●cleanliness to customers.

●Monitoring safety, security, and profitability, of store location to provide accurate

●Responsible for assessments/reports to the general manager.

●Conducting team meetings with all departments to discuss targets for monthly goals

●Facilitating trainings to crew members and management to provide in depth info on identified topics such as; Food Safety, Internal Communication, Inventory, Daily Maintenance and Cleanliness

●Managing Crew, Quality Food Production, Exception Customer Service, Safety and Security,

●Creating weekly schedules for crew members/managers.

●Compared inventory to purchase orders to ensure accurate quantity received.

●Compiled and maintained records of inventory.

●Performing physical counting of products and verified it with the information stored in the

●computer to place up incoming orders.

●Reconciles cash (bank deposit, safe fund, daily financial transactions) to follow proper bank

●deposit procedures.

*Prior employment history dating earlier than 2007 can be available upon request.

Jacquelin Hopson 804-***-****

1803 North 20th Street Richmond, VA 23223 ad3ev3@r.postjobfree.com

Legally Authorized to work in the United States

References

LayQueveon Johnson

Citi Banking Services Representative 704-***-****

ad3ev3@r.postjobfree.com

Latoya Silver Self-Employed 919-***-****

ad3ev3@r.postjobfree.com

Cadria Spencer

Care Coordinator /Insurance Specialist

Calyx Recovery, Inc. 804-***-****

ad3ev3@r.postjobfree.com

Contact this candidate