Customer Service Store Leader
Resume:
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Personal Information
Public
Anthony Layne
Plainsboro, NJ 08536
ad3eup@r.postjobfree.com
Store Leader with a dynamic track record for
increasing profits, reducing costs, inventory and
shrink, and delivering superior customer service
creating a valuable and loyal customer base.
Action oriented with strong ability to
communicate e!ectively with technology,
executive and business audiences.
Willing to relocate anywhere
Add your headline
Work Experience
Multi-Unit Manager
Super Buy Rite - New Jersey
April 2021 to Present
Responsible for overall operations
Top line Sales
P&L responsibilities
Strategic planning
P&L responsibilities
Management development
Store Leader
Rite Aid - New York, NY
November 2018 to Present
Overall management responsibility for the
operation of a 30 million dollar retail
drugstore, this includes store financial
performances, cash control, inventory, safety,
customer service, and management of entire
sta!.
Prioritize, plan and coordinate work activities
for the sta! using e!ective time
management skills.
Maintain positive working relationships with
direct reports, peers, vendors, union o"cials,
and corporate o"ce personnel.
Use performance appraisals, constructive
feedback and other tools to identify
exemplary employees for promotional
opportunities.
Store Manager Retail/E-
commerce
Toys R Us - Elizabeth, NJ
January 2013 to August 2014
Overall management responsibility for the
operation of a 45-million-dollar retail store.
That included store financial performances,
cash control, inventory, safety customer
service, and management of entire sta!.
Managing Assistant Managers to achieve
daily standards, both operationally and
overall merchandising presentation.
Collaborated with customer service team
members to give exceptional service
throughout the entire shopping and
purchasing experience.
Generated top profit dollars generated
through credit card enrollment.
Store Manager
Duane Reade Pharmacy by Walgreens - New
York, NY
August 2005 to October 2011
Generated planned profit objectives through
e!ective techniques and productivity
enhancements.
Overall inventory variation of 1% over 3-year
period.
Top 10% most profitable store.
Oversee compliance of Sales Associates and
Assistant Store Managers with established
company policies and standards, such as
safekeeping of company funds and property,
personnel practices, security, sales record
keeping procedures and overall maintenance
of the store.
Ensure a positive work environment through
motivation and recognition.
Interface with all levels of management that
promotes learning and mutual respect on
both the store level and corporate level.
Director
Victoria's Secret - Staten Island, NY
June 2001 to July 2005
Store Operations
Top line Sales
Training and development
Merchandising
Floor resets
Asset Protection
Recruiting and Hiring
Field Manager
BP Amoco - Woodbridge, NJ
December 1998 to June 2001
National Fuel Sales Leader.
Profit and Sales Presidential Award.
Manager of the Year Award.
Top Ten New Stores National ranking.
Restaurant Training Manager
Wendy’s International - Plainfield, NJ
December 1998 to June 2001
KFC, Pizza Hut, and Taco Bell concepts.
Most improved manager award.
Restaurant profit leader.
Top ten QSC store score.
Profit and Loss management.
Mystery Shop Champions.
7-ELEVEN
Iselin, NJ
Franchise Field Consultant/ District Manager
3/1986-4/1994
Oversaw group of 12 stores generating 20
million in revenue.
Partnered with corporate store managers
and franchisees to develop, implement,
execute and update budgets and business
plans annually.
Monitored all aspects of operations,
providing advice, coaching and assistance to
store management.
Education
Associate's in Theology
Christian Bible College - Newark, NJ
September 1988 to June 1990
ASSOCIATE OF ARTS in
BUSINESS ADMINISTRATION
Drew University - Madison, NJ
June 1980 to June 1982
High school diploma or GED
Skills
Do you have any of these top
skills employers are looking for?
Supply Chain
Marketing
Computer Networking
Financial Report Writing
Change Management
Dismiss
An exceptional motivator who builds
high levels of employee morale and
engagement by modelling excellent
service behaviors, building
productive relationships with all sta!
establishing high standards and
coaching to performance.
- 10+ years
An upbeat flexible individual who
genuinely enjoys changes and
challenges.
- 10+ years
More than 20 years of experience as
a Retail Store Manager, Multi unit
and District Manager.
- 10+ years
Former restaurant Manager and
current Certified Food Safety
Manager by National Registry of
Food Safety Professionals.
- 10+ years
Ability to run a million-dollar unit or
a 100 million dollar unit.
- 10+ years
P&L Management - 10+ years
Profit & Loss - 10+ years
Forecasting - 10+ years
E-Commerce - 10+ years
Assistant Manager Experience -
10+ years
Operations Management - 10+ years
Business Development - 10+ years
Management - 10+ years
Budgeting - 10+ years
Merchandising - 10+ years
Strategic Planning - 10+ years
Recruiting - 10+ years
Team Management - 10+ years
Process Improvement - 10+ years
Sales Management - 10+ years
Payroll - 10+ years
Pricing - 10+ years
Analysis skills - 10+ years
Accounting - 10+ years
Negotiation - 10+ years
Business Analysis - 10+ years
Retail sales - 10+ years
Supervising experience - 10+ years
Customer service - 10+ years
Retail math - 10+ years
Product development - 10+ years
Financial analysis - 10+ years
Canvassing - 10+ years
Communication skills - 10+ years
Employment & labor law - 10+ years
Cost control - 10+ years
Writing skills - 10+ years
Leadership - 10+ years
Public speaking - 10+ years
Administrative experience -
10+ years
Cooking - 10+ years
Financial acumen - 10+ years
Guest services - 10+ years
Teaching - 10+ years
Relationship Management -
10+ years
Google Docs - 10+ years
Retail management - 10+ years
Organizational skills - 10+ years
Project planning - 10+ years
Data collection - 10+ years
Succession planning
Human resources
Asset management
Project management
Project leadership
Certifications / Licenses
Food Safety Certification
Food Handler Certification
Assessments
Management fit - Expert
October 2021
View Full Score Report
Restaurant manager - Highly
Proficient
October 2021
View Full Score Report
Sales skills - Proficient
August 2021
View Full Score Report
Customer focus & orientation -
Expert
August 2021
View Full Score Report
Automotive maintenance -
Proficient
August 2021
View Full Score Report
Management & leadership skills:
Planning & execution - Proficient
August 2021
View Full Score Report
Recruiting - Proficient
August 2021
View Full Score Report
Supervisory skills: Motivating &
assessing employees - Proficient
August 2021
View Full Score Report
Additional Information
Add Sections
Languages
Links
Military Service
Awards
Groups
Patents
Publications
© 2022 Indeed - Cookies, Privacy and Terms - Do Not Sell My Personal Information
Public
Anthony Layne
Plainsboro, NJ 08536
ad3eup@r.postjobfree.com
Store Leader with a dynamic track record for
increasing profits, reducing costs, inventory and
shrink, and delivering superior customer service
creating a valuable and loyal customer base.
Action oriented with strong ability to
communicate e!ectively with technology,
executive and business audiences.
Willing to relocate anywhere
Add your headline
Work Experience
Multi-Unit Manager
Super Buy Rite - New Jersey
April 2021 to Present
Responsible for overall operations
Top line Sales
P&L responsibilities
Strategic planning
P&L responsibilities
Management development
Store Leader
Rite Aid - New York, NY
November 2018 to Present
Overall management responsibility for the
operation of a 30 million dollar retail
drugstore, this includes store financial
performances, cash control, inventory, safety,
customer service, and management of entire
sta!.
Prioritize, plan and coordinate work activities
for the sta! using e!ective time
management skills.
Maintain positive working relationships with
direct reports, peers, vendors, union o"cials,
and corporate o"ce personnel.
Use performance appraisals, constructive
feedback and other tools to identify
exemplary employees for promotional
opportunities.
Store Manager Retail/E-
commerce
Toys R Us - Elizabeth, NJ
January 2013 to August 2014
Overall management responsibility for the
operation of a 45-million-dollar retail store.
That included store financial performances,
cash control, inventory, safety customer
service, and management of entire sta!.
Managing Assistant Managers to achieve
daily standards, both operationally and
overall merchandising presentation.
Collaborated with customer service team
members to give exceptional service
throughout the entire shopping and
purchasing experience.
Generated top profit dollars generated
through credit card enrollment.
Store Manager
Duane Reade Pharmacy by Walgreens - New
York, NY
August 2005 to October 2011
Generated planned profit objectives through
e!ective techniques and productivity
enhancements.
Overall inventory variation of 1% over 3-year
period.
Top 10% most profitable store.
Oversee compliance of Sales Associates and
Assistant Store Managers with established
company policies and standards, such as
safekeeping of company funds and property,
personnel practices, security, sales record
keeping procedures and overall maintenance
of the store.
Ensure a positive work environment through
motivation and recognition.
Interface with all levels of management that
promotes learning and mutual respect on
both the store level and corporate level.
Director
Victoria's Secret - Staten Island, NY
June 2001 to July 2005
Store Operations
Top line Sales
Training and development
Merchandising
Floor resets
Asset Protection
Recruiting and Hiring
Field Manager
BP Amoco - Woodbridge, NJ
December 1998 to June 2001
National Fuel Sales Leader.
Profit and Sales Presidential Award.
Manager of the Year Award.
Top Ten New Stores National ranking.
Restaurant Training Manager
Wendy’s International - Plainfield, NJ
December 1998 to June 2001
KFC, Pizza Hut, and Taco Bell concepts.
Most improved manager award.
Restaurant profit leader.
Top ten QSC store score.
Profit and Loss management.
Mystery Shop Champions.
7-ELEVEN
Iselin, NJ
Franchise Field Consultant/ District Manager
3/1986-4/1994
Oversaw group of 12 stores generating 20
million in revenue.
Partnered with corporate store managers
and franchisees to develop, implement,
execute and update budgets and business
plans annually.
Monitored all aspects of operations,
providing advice, coaching and assistance to
store management.
Education
Associate's in Theology
Christian Bible College - Newark, NJ
September 1988 to June 1990
ASSOCIATE OF ARTS in
BUSINESS ADMINISTRATION
Drew University - Madison, NJ
June 1980 to June 1982
High school diploma or GED
Skills
Do you have any of these top
skills employers are looking for?
Supply Chain
Marketing
Computer Networking
Financial Report Writing
Change Management
Dismiss
An exceptional motivator who builds
high levels of employee morale and
engagement by modelling excellent
service behaviors, building
productive relationships with all sta!
establishing high standards and
coaching to performance.
- 10+ years
An upbeat flexible individual who
genuinely enjoys changes and
challenges.
- 10+ years
More than 20 years of experience as
a Retail Store Manager, Multi unit
and District Manager.
- 10+ years
Former restaurant Manager and
current Certified Food Safety
Manager by National Registry of
Food Safety Professionals.
- 10+ years
Ability to run a million-dollar unit or
a 100 million dollar unit.
- 10+ years
P&L Management - 10+ years
Profit & Loss - 10+ years
Forecasting - 10+ years
E-Commerce - 10+ years
Assistant Manager Experience -
10+ years
Operations Management - 10+ years
Business Development - 10+ years
Management - 10+ years
Budgeting - 10+ years
Merchandising - 10+ years
Strategic Planning - 10+ years
Recruiting - 10+ years
Team Management - 10+ years
Process Improvement - 10+ years
Sales Management - 10+ years
Payroll - 10+ years
Pricing - 10+ years
Analysis skills - 10+ years
Accounting - 10+ years
Negotiation - 10+ years
Business Analysis - 10+ years
Retail sales - 10+ years
Supervising experience - 10+ years
Customer service - 10+ years
Retail math - 10+ years
Product development - 10+ years
Financial analysis - 10+ years
Canvassing - 10+ years
Communication skills - 10+ years
Employment & labor law - 10+ years
Cost control - 10+ years
Writing skills - 10+ years
Leadership - 10+ years
Public speaking - 10+ years
Administrative experience -
10+ years
Cooking - 10+ years
Financial acumen - 10+ years
Guest services - 10+ years
Teaching - 10+ years
Relationship Management -
10+ years
Google Docs - 10+ years
Retail management - 10+ years
Organizational skills - 10+ years
Project planning - 10+ years
Data collection - 10+ years
Succession planning
Human resources
Asset management
Project management
Project leadership
Certifications / Licenses
Food Safety Certification
Food Handler Certification
Assessments
Management fit - Expert
October 2021
View Full Score Report
Restaurant manager - Highly
Proficient
October 2021
View Full Score Report
Sales skills - Proficient
August 2021
View Full Score Report
Customer focus & orientation -
Expert
August 2021
View Full Score Report
Automotive maintenance -
Proficient
August 2021
View Full Score Report
Management & leadership skills:
Planning & execution - Proficient
August 2021
View Full Score Report
Recruiting - Proficient
August 2021
View Full Score Report
Supervisory skills: Motivating &
assessing employees - Proficient
August 2021
View Full Score Report
Additional Information
Add Sections
Languages
Links
Military Service
Awards
Groups
Patents
Publications
Contact this candidate