SHAWN MICHAEL STACEY

Rochester Hills, ***** MI

ad3ety@r.postjobfree.com / 248-***-****

SUMMARY

Experienced Hotel General Manager with a track record of excellence in the hospitality industry. With many years of hands-on leadership, I have consistently delivered exceptional guest experiences and achieved revenue growth for high-end hotels. Expertise in strategic planning, operations management, and team leadership. Proficient in maintaining high standards of service, guest satisfaction, and operational efficiency. Skilled in budgeting, cost control, and revenue management to optimize financial performance. A proven communicator adept at building and leading dynamic teams. Committed to delivering top-notch service and creating a welcoming and memorable environment for guests. Seeking to apply my passion for hospitality and my industry knowledge to elevate the success of a forward-thinking hotel organization.

SKILLS

Strategic Planning

Leadership

Team Building

Financial Acumen

Operations Management

Customer Service

Communication Skills

Budget Coordination

Regulatory Affairs

Facility Management

Problem-Solving

Quality Control

Change Management

Business Development

Operations Oversight

Customer Relationship Management

Staff-Retention Programs

Interpersonal Skills

EXPERIENCE

04/2020 - Current

Property Development Manager Project Manager / Tacos4Life - S&J Tacos, LLC - Rochester Hills, MI Upheld high-quality standards by implementing rigorous quality control processes, conducting inspections, and adhering to industry best practices to deliver projects that met or exceeded client expectations. Establish franchise procedures and operations

Direct supply ordering, inventory monitoring, and budget planning Recruit, coach, and evaluate restaurant team, prioritizing health and safety as well as genuine service Participated in drafting and negotiating development contracts, providing input on factors such as turnaround time and potential ROI (Return on Investment).

Assemble and utilize comprehensive set of franchise equipment and supplies Demonstrated expertise in budgeting, cost estimation, and financial analysis, resulting in the completion of projects within allocated budgets and the identification of cost-saving opportunities. Exemplify customer experience commitment, fielding and addressing all questions and concerns Created detailed documentation outlining system design specifications, database models, user interfaces, test plans and other related documents.

Spearhead restaurant marketing initiatives, designing and launch promotional campaigns and events Determined necessary resources needed to complete tasks efficiently and effectively. SS

Launched and mobilized Tacos4Life franchise, delivering quality meals that in turn create funding for non-profit organization committed to ending childhood hunger. Director Operations Manager / Stacey & Stacey, Inc - Birmingham, MI 03/2019 - 04/2021 Developed and executed comprehensive operational strategies, aligning them with the company's goals to drive growth and improve efficiency.

Reinvested restructuring effort capital, designing and launching award winning Naples-Marco Island Staybridge Suites

Instituted internal and external communication policies, streamlining cross-functional collaboration between employees, architects, and subcontractors as well as regulatory agencies Implemented cost-effective measures, resulting in significant savings while maintaining high-quality standards and service levels.

Leveraged strategic planning expertise, organizing new construction timeline and milestones Established goals and deadlines, directing day-to-day operations and monitoring budget spending Cultivated contingency options, developing action plan and response Transformed Lapeer Retail Center with urgent care facility implementation, negotiating multiple retail company contracts including Buffalo Wild Wings, Starbucks, Jimmy Johns, and GameStop thereby creating 70+ jobs Established key performance indicators (KPIs) and performance tracking systems to monitor progress, identify areas for improvement, and ensure consistent achievement of operational targets. Directed company-wide structural reorganization, capitalizing on tax deferment opportunity through real-estate purchase

Received IHG Torch Bearer award for top 5% performing Staybridge Suites resort. General Manager / The Holiday Inn Express 01/2002 - 12/2014 Ensured compliance with industry regulations, safety standards, and legal requirements, mitigating risks and maintaining a safe working environment. Implemented safety protocols and emergency response plans. Directed multiple hotel portfolio operations and corporate goals, including The Holiday Inn Express, Suez Motel, and Hamilton Hotel.

Consistently achieved high levels of customer satisfaction through the implementation of quality control measures and exceptional customer service standards. Implemented feedback mechanisms to address customer concerns promptly and enhance overall customer experience.

Ensure town and state regulatory compliance and licensing as well as facility safety and aesthetic. Developed and executed strategic plans that drove revenue growth, market expansion, and profitability. Identified and capitalized on new business opportunities.

Standardize customer-focused initiatives, generating increased profits. Promote diverse team building, recruiting and hiring qualified staff across multiple departments Successfully led and motivated cross-functional, fostering a collaborative and high-performance work culture. Implemented training and development programs that resulted in improved staff retention and productivity. Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Demonstrated proficiency in optimizing operational processes, including budgeting, resource allocation, and inventory management

VOLUNTEER EXPERIENCE

Coach, Dutton Farms, Rochester Hills, MI

Empowered adults with disabilities

prioritizing inclusion through Life Skills training and support Mentored clients, fostering skill building such as garden and animal care along with workplace and career assistance.

Detroit Metro Convention and Visitors Bureau (DMSVB) Board Member Hope Walk 2023

EDUCATION AND TRAINING

Bachelor of Business Administration: Accountancy And Business Administration 04/2001 Walsh College - Troy, MI

REFERENCES

References available upon request.

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