Quality Assurance Lead Auditor

Kimberly Moore

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La Follette, TN *7766

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EXPERIENCE SUMMARY

25+ years of experience in Quality Assurance/Control, Management. Proficient in ISO 9001, NQA-1, AS9100, Lean Manufacturing, Lead & Internal Audits, Quality Assurance, APQP, PPAP, Six Sigma, Lean, 5S, IATF 16949:2016, Coordinate Measuring Machine, and Supervision of staff.

Managed the day-to-day operations of several employees.

EDUCATION

Chattanooga State Technical Community College – Chattanooga, TN

REGISTRATIONS/CERTIFICATIONS

Roane State Community College – Harriman, TN 1996 to 1998

Six Sigma Green Belt Certification

Received FDA Auditor Training Certificate for 20 CFR Part 820 Medical Devices

Lead Auditor Training for TS-16949

Product Safety Rep Training from VW

Exemplar Global Training and Certificate from AIAG – ISO 9001:2015 with Emphasis on IATF 16949

AS9100D Certified Quality Auditor Certificate

Certificate of Completion – NQA-1

ASME NQA-1 Practical Application

ASME NQA-1 Part 1-18 QA Requirements

US Army Corps of Engineers – Construction Quality Management for Contractors #784 (CQCM)

Construction Quality Management for Contractors from Kugan and Associates (CQCM)

NQA-1 Lead Auditor Certification

TECHNICAL SKILLS:

Proficient in ISO 9001, NQA-1, Lean Manufacturing, Internal Audits, Quality Assurance, APQP, Quality Management, PPAP, Six Sigma, Lean, 5S, IATF 16949:2016, Coordinate Measuring Machine

AREAS OF EXPERTISE:

•Quality Assurance and Control

•Lead Auditor Certified

•Six Sigma Green Belt Certified

•Lean Manufacturing Skills

•Internal Auditor Certified

•Supplier Audits Conducted

•NQA-1 Lead Auditor Certified

•APQP, PPAP, Control Plans, PFMEA, and DFMEA

•Quality Management

•IATF 16949:2016 Certified

•Project Management Software

•Kaizen Skills

•Lean and Continuous Improvement Projects

•US Army Corp of Engineers Certified

•Audited Army Corp of Engineers Contract

•Destruct and Non-Destruct Testing

•SharePoint

•Word, Excel, PowerPoint proficient

•Extensive Automotive Experience

•Minitab Software

•SharePoint

•Word, Excel, PowerPoint

RELEVANT EXPERIENCE

QUALITY ASSURANCE COORDINATOR (11/2022 - CURRENT)

Catawba Corporation

151 Lafayette Drive

Oak Ridge, TN 37830

Provides professional services in Engineering, Security, Information Management and Facilities Support Services

•Was sub-contracted out to Day & Zimmermann to work on the Oak Ridge National Lab Project doing the following:

oWorks on the MPEX project site as a technical onsite support conducting surveillance assessments from the Quality Specifications and the contract requirements and sending the results to contractor. These surveillances were conducted on concrete pour / installation, welding and welding tests, installing piping, installing sheet rock, etc.

oAttends the Weekly MPEX Meeting, taking notes and bringing back to the Catawba Team.

oAttends the start-up meetings to know what is being worked on to conduct surveillances.

oAttended the kick-off meeting for each start-up such as concrete pour, etc.

oDirect Inspection from the purchase order and drawing.

oWorking knowledge of the Quality Plan.

oWorking knowledge of the contract.

•Issued CARs from internal audit and tracked them to closure.

•Helped to problem-solve and correct issues found during the audit.

•Attended Construction Quality Management for Contractors from Kugan and Associates and received certification, received a 97 on exam.

•Attended training from US Army Corp of Engineers and received Quality Management for Contractors certificate.

•Attended a week-long NQA-1 training and received a Lead Auditor certificate making a 93 on exam.

•Conducted the revision and annual review of the Quality Procedures and sent to the Director of ESH&Q for review and approval. Once approved, placed in Training Manager for all employees for required reading.

•Conducted annual QA surveillance on contracts, prepared the lines of inquiry, conducted the audit, wrote corrective actions, assisted team in the development of the Corrective Action Plan, assisted in the closure of the corrective action plan.

•Received a 100% on that contract from the client, which was a 67% the year before.

•Director of ESH&Q requested assistance to participate in a DOE corrective action, had the kickoff meeting, communicated the corrective action plan, solved the issue, and received approval from the client.

•Conducted annual review of the Safety procedures, checking OSHA references, updated, and received approval.

•Audited to DOE Orders and contracts.

•Proficient at Excel, Word, Project Management, SharePoint

Warranty Manager / Document Control manager (September 2021 – November 2022)

SL America – Electrification Plant

312 Frank Diggs Drive

Clinton, TN 37716

Tier 1 Supplier to the big 3 automotive corporation of the gear shifter, pedals and brakes

Responsibilities include:

•Oversees the Warranty staff of 3 and the Document Control staff of 1.

•Direct and develop personnel in the execution of the quality policy and procedures for Warranty and Document Control.

•Set goal and trend analysis (KPI’s) for warranty claims.

•Was over Document Control personnel and ensured all documents satisfied the ISO 9001 / TS-16949 automotive requirements.

•Directed quality systems development and maintenance.

•Interfaces with all departments to ensure quality is maintained for warranty claims.

•Pursued another interest in the construction / contract business.

Quality Manager, Trenton Pressing (June 2020 – September 2021)

505 N. industrial Blvd.

Trenton, GA 30752

TIER 1 STAMPING, WELDING AND ASSEMBLY SUPPLIER TO BMW, ZF, AND CLUB CAR

As the Quality Manager for Trenton Pressing, I was responsible for the following job duties:

Oversees the Quality staff of 22 employees which includes Quality Engineers, CMM Programmer and Tech, floor inspectors, dock auditors, and destruct personnel of 3Plants and 3 shifts.

Implements and maintains the QMS and Environmental Systems internal and external audits. This includes Document Control, Product, Process, and Layered Process Audits.

Ensures 3rd Party Audits for both QMS and Environmental is scheduled and implemented.

Ensures that all 3rd Party Audit nonconformance were correct and sent in a timely manner to receive certification.

Hires, trains, cross trains, and evaluates the Quality Staff.

Set goals and objectives for the Quality Department working within the Departmental Budget.

Sets and maintains standards of performance and reporting of Quality KPI’s

Fluent in the customer’s portals such as BMW and Club Car.

Tracks trends internal and external complaints and implements corrective actions and continuous improvements.

Regularly analyzes the quality data and suggests actions based on collected data.

Manages quality reports and other quality documentations.

Ensures the quality and sustainability of production processes.

Investigates customers’ needs and wants and develops a strategy for meeting their needs.

Communicates with the Product Development Team daily.

Ensures the SCAR and CAPA system is robust.

Ensures the New Hire Orientation for Quality is presented.

Knows the Plex System and creates reports within that system.

Trained and certified as a Product Safety Rep

Trained and certified from AIAG Exemplar Global as Lead Auditor in ISO 2001:2015 and IATF 16949.

Fluent in Project Management Software

Left Trenton to return home.

Corporate Quality Manager, Samuel Automotive (April 2014 – June 2020)

1 Eagle Way, Clinton, TN 37716

1500 Coining Drive, Toledo, OH

580 Kirts Blvd, Suite 300 Troy, Michigan

2345 Argentina rd., Mississauga, ON L5N 2X7, CANADA

industrial processor and distributor of carbon flat rolled, sheets, blanks and slit coil product for Volkswagen, Mercedes, Ford, AND GM

As the Corporate Quality Manager, I was responsible for the following job duties:

Lead, guided, transitioned, and coordinate all ISO/IATF 16949 activities.

Trained all sister companies on the IATF 16949 requirements.

Trained employees in a classroom setting on the ISO/ TS-16949 Standard to become certified internal auditors for each sister company.

Wrote Quality Manual, Procedures, Work Instructions, and forms for Quality System adhering to TS and the new IATF 16949 standards.

Set up and worked with 3rd Party Auditor to ensure Audits and Registration took place at each sister company.

Ensured that all 3rd Party Audit nonconformance were correct and sent in a timely manner to receive certification.

Worked and led in a team environment to co-ordinate, conduct and facilitate meetings and projects such as Kaizen, Continuous Improvement, and Lean Projects.

Traveled to customer’s and supplier’s facility to resolve claims and quality issues.

Traveled to suppliers to conduct 2nd party audits.

Have extensive knowledge and have been trained in 8-D root cause analysis and problem solving, 3 Path 5 Why and Fishbone with certificate.

Have extensive knowledge and have been trained in Six Sigma, Green Belt, Kaizen, Continuous Improvement, and Lean with certificates.

Prepares reports and charts for month end Management Review meetings and presents in power point presentation, graphs, and charts.

Trained employees in problem solving techniques such as 3Path 5Why, fishbone diagram, etc.

Lead, guides and directs quality personnel.

Works with Management, Sales, Purchasing, and Plant personnel to satisfy customer’s requirements.

Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system.

Initiate, recommend Continuous Improvement Projects or Preventive Action Measures.

Represents the need of the customer in internal functions.

Initiated the 5S program and audit system.

Conducts quality training for all new hires.

Conducts hiring, firing and disciplinary action in the department.

Currently being trained as a Regional Quality Manager. Trained and certified as a VW Product Safety Rep.

Trained and certified from AIAG Exemplar Global as Lead Auditor in ISO 2001:2015 and IATF 16949

During Covid and could not travel. Was offered another job.

Quality Supervisor/TS16949 Lead Auditor, Nelson Global Products (July 2012 – April 2014)

130 Eagle Way

Clinton, Tn 37716

globally manufactures of exhaust systems to the big truck industry such as Navistar and PACCAR.

As the Quality Supervisor and Lead Auditor, was responsible for the following job duties:

Supervise 19 Quality Inspectors, 2 Quality Techs, and 2 Quality Engineers.

TS 16949 Lead Auditor for Plant 1 and Plant 2

Keep track of all timecards and vacation

Investigate and problem solve.

Monitor, track and set goals for the department.

Submit month end KPI results to corporate for review.

Conduct quality training for all new hires.

Conduct hiring, firing and disciplinary action in the department.

Left to pursue Quality Manager position.

TS Administrator/Supplier Quality Engineer, Gestamp Chattanooga (July 2010 – July 2012).

Gestamp Chattanooga

3063 hickory valley rd.

Chattanooga, TN 37412

As a TS Administrator/Supplier Quality Engineer, was responsible for the following job duties:

Helped set up new systems for product launch.

Put together APQP’s, Control Plan, FMEA, and Process Flow for PPAP submissions.

Submitted PPAP’s into the LION and BeOn VW System for product launch.

Fluent in the IMDS system

Monitor, track and set goals for 25 suppliers in the Supplier Full Step System

Inspect, investigate and problem solve when a problem with supplier part arises.

Track supplier performance and report the outcome into the Full Step Supplier System

Create claim and supplier’s non-conformance report on material and send debit to them.

Review the supplier’s 8D report or 3P5Y for approval.

Initiate 3rd. party sort if necessary

Send monthly score card to each supplier.

Coordinate, implement, and train all areas of the TS Quality Management System and audit team.

Work closely with Management to write all TS 16949 documents.

Directs Internal Audit Program and trained a team of 10 quality auditors to perform audits.

Conducts Quality and Training Effectiveness Audit

Conducts D/TLD audit per customer requirements.

Conduct product and process audits.

Have 10 Quality Techs that are under my authority that I have trained on the quality of the product.

Know and understand the CMM machine for dimensional checks.

Multi-task, problem-solve, and prioritize in a fast-paced working environment.

Ability to interpret engineering drawings and specifications.

SAP literate

Fluent in Microsoft Office, Word, Excel, and Access

Travel to customer or supplier facility.

Moved to LaFollette, Tn

Quality Assurance Coordinator for Lift Chair Division, Pride Mobility Products. (May 2009 – July 2010).

manufactures of jazzy power chairs and pride scooters & lift chairs

182 Susquehanna Ave

Exeter, pa 18643

Serving as a Quality Assurance Coordinator, I was responsible for the following job duties:

Worked at the Cleveland, Tennessee facility at Kayline Furniture which is the vendor.

Closely worked with staff management including documenting and communicating objective based on departmental goals.

Develop goals and objectives for Kayline and measure outcome to ensure goals are met.

Focus on continuous improvement, and consistently demonstrate good business judgement.

Worked effectively with all Pride and Kayline departments to exceed internal and external expectations.

Oversee the Distribution Center’s Quality System and advance efforts in improving the order fulfillment process.

Created and audited quality policies and procedures that ensured Pride’s quality standards and Food and Drug Administration (FDA) Regulation 21 CFR 820 are being met.

Oversee the (OEM) Original Equipment Manufacturer inspection activities and recommend changes to inspection criteria.

Support the First Time Quality (FTQ) by researching FTQ’s daily, investigating root cause, and ensure that corrective action has been taken to prevent reoccurrence.

Utilize customer feedback on Lift Chairs and inspection results to drive continuous improvement.

Control all containment, inspection, disposition, and rework or return of non-conforming product at the OEM.

Verify the implementation of Engineering Change Request’s (ECR’s/ECO’s) and corrective actions through incoming inspections and end of line inspections at OEM.

Work closely with Kayline’s inspectors and perform end of line inspections when needed.

Provide Kayline with quality reports and information to contain issues and prevent reoccurrence and quality concerns.

Train a team of quality inspectors at Kayline from poor quality issues

Make sure that all rework is performed and inspected of rejected product before going to customer.

Validate rework and conversion activities through product and process audits.

Act as on-site certified Lift Chair expert and run on-site Lift Chair Prep Certification Program

Continue to identify opportunities for improvements and Corrective and Preventative Actions are implanted.

Ensure all preventative maintenance and calibration measuring and inspection devices are completed as required.

Ensure all quality and rework documentation is maintained and sent to Pride Corporation

Team player, professional, detail oriented and honest

Multi-task, problem-solve, and prioritize in a fast-paced working environment.

Guide, direct and motivate Kayline inspectors.

Take initiative to get results without direct supervision.

Quality Assurance Representative, Ryerson Coil Processing (April 2001 – February 2009)

Serving as the Quality Assurance Representative, I was responsible for the following job duties:

Worked closely and assisted Quality Manager and supervised Quality Audit Team and inspectors.

Maintained and controlled Quality System Documentation (Procedures, Work Instruction, Forms for QS Web) Revised and sent for approval to local management and corporate management.

Implemented QS9000-ISO9001/TS16949, ISO14001 training to all employees and management to maintain certification (also the new hires)

Directed Internal Audit Program and performed audits monthly.

Conducted Quality Effectiveness audits on each finding.

Daily sampled and inspected raw material, work in process, and finished goods.

Facilitated Calibration Program (Checked micrometer, calipers, measuring table and Rockwell Hardness Testers on weekly basis. Sent gages off to be calibrated by a 17025 certified lab. Coordinated Scale, Measuring Table and Rockwell vendors to come in to calibrate.

Facilitated APQP, Control Plan, FMEA and PPAP.

Experienced in the automotive industry and metal stamping.

Experienced in automotive ASTM specs.

Facilitated SPC requirements.

Facilitated cross-functional teams for process improvement projects including all management, operators, and maintenance.

Coordinated Mill Claims (Investigated Non-conforming material and presented to mill vendors. I wrote up claims and debited back to mill)

Coordinated Kaizen projects for each machine (5S, Kanban)

Coordinated sample tests and sent to certified lab to be tested.

Conducted Gage R & R and Machine Capabilities on each machine and entered data into Minitab software.

Administered supplier and assisted in customer audits.

Traveled to customer’s facility to meet and exceed their demands.

Conducted 2 Six Sigma projects and saved the company $500,000 on each project. (Certified Green Belt)

Worked with Customer Service Reps, Sales, Supply Chain, and Machine Operators daily.

Fluent in AS400 System, Word, Excel Spreadsheet, Power Point, Visio, and Minitab

Tracked and maintained Key Performance Indicators for Quality Department monthly and reported to Management.

Was back up Receptionist, Administrative Assistant, and answered a 10-line phone system.

Quality Assurance Inspector and Auditor, Allied Digital Technologies (April 1999 – December 2000)

CLINTON, TN

Serving as a Quality Assurance Inspector and Auditor, I was responsible for the following job duties:

Audited all departments from income receiving to shipping.

Fluent in AS400, Word and Access

Did spreadsheets for management and production personnel.

Coordinated all measuring devices and sent them to be approved calibration lab.

Helped re-write all ISO procedures.

Was laid off due company closing.

Production Assembly Line Worker, Production Assembly (January 1983 – APRIL1999)

DURA AUTOMOTIVE

PIKEVILLE, TN

Worked on automotive assembly line building window regulators for Ford, GM, and Chrysler

Worked with all types of gauges, calipers, micrometers, alignment, Destructive testing and Non-Destructive testing for spot welded parts.

Became team leader in 1993; prepared daily schedules to meet customer demands, did team evaluations on team members, prepared scrap reports on daily basis. Traveled to a customer facility to help with quality issues.

Took training on Kaizen, 5S and JIT and was on a cross functional process improvement team.

Became certified in QS 9000 and became an internal auditor.

Was promoted to the Quality Department.

Left company due to husband taking job in the Knoxville, TN area.

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