ROBERT CARTER

ad3et4@r.postjobfree.com

510-***-****

PROFESSIONAL SUMMARY

Patient and safe transportation professional with fifteen years of experience, clean driving record, a Class B driver's license and Transportation Safety Institute Certificate. In-depth knowledge of safety and traffic regulations, as well as defensive driving techniques. Committed to maintaining schedules and safety at all times.

SKILLS

DOT regulations

Behind the wheel trainer

Customer service oriented with great attitude

Safety focus

EXPERIENCE

EMPLOYER: National Express - Vallejo, CA

November 2019 – Present

Bus Driver/ Dispatcher

Systematically picked up passengers and safely transported them to their requested destinations.

Handled every operation specified by the transit department and performed routine check procedures on a daily basis.

Looked after the overall maintenance of the commercial buses and promptly handled the collection of bus fares and fees.

Efficiently handled any kind of malfunction or needed services and handled difficult transportation situations.

EMPLOYER: Bauer’s Intelligent Transportation - San Francisco, CA

April 2019 – November 2019

Training Manager

Directed training programs and development paths for managers and supervisors.

Created in-depth training manual for all employees.

Reviewed and edited all training materials for accuracy and policy compliance.

Coordinated ongoing technical training and personal development classes for staff members.

Managed all exempt employee coaching, training and performance improvement actions.

Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Organized and edited training manuals, multimedia visual aids and other educational materials.

Developed surveys to identify training needs based on projected production processes and changes.

Conducted orientation sessions and organized on-the -job training for new hires.

Directed field training to enhance participants' skills.

Trained staff during demonstrations, meetings, conferences and workshops.

Developed departmental systems and procedures to better align workflow processes.

Implemented new learning strategies depending upon employees' skill levels.

Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.

EMPLOYER: SamTrans - MV Transportation - San Francisco, CA

October 2018 – April 2019

Road/Safety Supervisor

Ensures all safety manuals, programs policies and practices are current and meet the needs of the operating divisions.

Resides as the expert in EPA and OSHA, CDL compliance and regulations.

Ensures all new hires meet minimum general qualifications for each division including background and DMV checks.

Ensures that Safety technology tools are used, and those results are examined, trend data is analyzed, and plans are developed to reduce and then prevent future safety incidents.

Reviews reporting of all vehicular, passenger and employee accidents/incidents for determination of cause and preventability, identifying potential trends to be addressed in future training efforts.

Ensures that all project training materials are up to date, that necessary supplies are available and that inventories are secured and kept up to date.

Oversees successful completion of all related audits including those conducted by corporate and client staff and by state and federal regulatory agencies.

EMPLOYER: WestCAT - MV Transportation - Pinole, CA

December 2013 – October 2017

Road/Safety Supervisor

Provide classroom and behind the wheel training to all new bus drivers.

Conduct site checks and road observations according to client and local policy.

Monitor street operations for on-time performance and schedule and route adherence.

Provide customer information for site personnel and at key locations.

Respond to accidents and incidents assisting to manage the situation as well as collecting all required information, assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions.

Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.

Assist operators with service or passenger problems.

Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback for incorporation into daily operational procedures.

Assists in determination of prevention of accidents and incidents and make recommendations for future training based on individual events or on system trends.

EMPLOYER: Vallejo Transit - Vallejo, CA

February 2006 – December 2013

Bus Driver

Systematically picked up passengers and safely transported them to their requested destinations.

Handled every operation specified by the transit department and performed routine check procedures on a daily basis.

Looked after the overall maintenance of the commercial buses and promptly handled the collection of bus fares and fees.

Efficiently handled any kind of malfunction or needed services and handled difficult transportation situations.

EDUCATION

Oakland High School, Oakland, CA – High School Diploma - Graduated

CERTIFICATIONS

Safety Institute Certificate, Certified through U.S. Department of Transportation, 2015

RC

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